[SOLVED] DistributedCom Errs and Windows fails to update

KCav

KCav

Active member
Joined
Nov 6, 2015
Posts
26
Event Viewer reports 3 Errors:


  1. Event ID 10005
  2. Event ID 10010
  3. Event ID 3002

Event ID 10005, DistributedCOM, General: DECOM got error 1068 attempting to start BITS with arguments "" inorder to run server 4991D34B-0891-4291-83B6-3328366B9097
After reading the General description I wondered what's BITS? :huh: I Googled BITS and now I know BITS stands for Background Intelligent Transfer Service. I click on the Start button, then typed services in the Search Porgrams and Services box. After a click or two this took me to a list of services. I scrolled down to find Background Intelligent Transfer Service. The description said," transfers files in the background "" if the service is disabled then any applications that depend on it will be unable to transfer information. The Status was Stopped! There were two Dependencies, Com+Event System and Remote Procedure Call RPC. I scrolled to COM+ Event System and the Status was Stopped. Description said, "supports Systen Event Notification System (SENS) if the service is Stopped SENS will close and not provide logon logoff notifications. I clicked on Depenednicies and found DECOM Service Proess Launcher, RPC Process Launcher, and RP Endpoint Mapper. They were all running. What could have caused SENS to fail :huh: I tried to find the server specified in Event Viewer ID 10005. I opened Regedit and searched for server ID 4991D34B-0891-4291-83B6-3328366B9097. Regedit did not find anything. What could have happened to server ID 4991D34B-0891-4291-83B6-3328366B9097 :huh:


Event ID 10010, DistributedCom, General: the server 1BE1F766-5536-11D1-B726-00C04FB9269F did not register with DCOM within required timeout

I searched the Registry for the server 1BE1F766-5536-11D1-B726-00C04FB9269F and did not find it anything. What could have happened to delete server 1BE1F766-5536-11D1-B726-00C04FB9269F :huh:

Event ID 3002, General: Microsoft Antimalware Real-Time Protection has encountered an error and failed

To investigate Event ID 3002 I reviewed Windows Update History and found Microsoft Security Essentials KB 2310138 failed to update. Next I ran sfc /scannow. Windows Resource Protection didn't find any integrety violations. :smile9:


Can someone help a Cultural Refugee discover what's going on. I have had enough automated Registry cleaning tools. I would like to log events and analyze what is happening and then perform a fix. Can someone help do this?
 
Hi KCav :)

We'll start by getting a SURT log to see if anything needs to be addressed. Follow the instructions below please.

IGJdB0T.png
System Update Readiness Tool (SURT) - Scan
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log;
  • Download the right version of SURT for your system;
    • Your version of Windows is:
  • Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes);
  • On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log;
  • Attach this log in your next reply;
Alternatively, if these instructions are unclear for you, you can follow the tutorial below.

System Update Readiness Tool (SURT)
 
Alright, now try to install your Windows Updates, and when they fail, upload the two files below for me to review please.

C:\Windows\WindowsUpdate.log
C:\Windows\Logs\CBS\CBS.log
 
One of two files you requested is attached. The other attachment contains an error message I recieved when trying upload.

KCav
 

Attachments

You can copy/paste the CBS.log on your Desktop, and then upload it.
 
Not open the file, copy the whole file without opening :) Right-click "Copy".
 
Copy CBS.LOG to desktop - tried to upload it to sysnative.com Error message 3.08MB exceeds forum's limit of 976.6KB for this type of file.
:huh:

KCav
 

Attachments

Upload the file on Dropbox, OneDrive or Google Drive and post the download URL for it here please :)
 
Follow the instructions below please.

rONW46K.png
Uninstall a Windows Update - Command Prompt
Follow the instructions below to uninstall a Windows Update manually via the command prompt.
  • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command below (you can copy/paste it, to paste in the command prompt, right-click inside it and select Paste):
    Code: 
    wusa /uninstall /KB:976933
  • Let me know the outcome of the command: either it uninstall the update or either it says that the update isn't installed on the system;
 
Aura said:
Follow the instructions below please.

rONW46K.png
Uninstall a Windows Update - Command Prompt
Follow the instructions below to uninstall a Windows Update manually via the command prompt.
  • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command below (you can copy/paste it, to paste in the command prompt, right-click inside it and select Paste):
    Code: 
    wusa /uninstall /KB:976933
  • Let me know the outcome of the command: either it uninstall the update or either it says that the update isn't installed on the system;
Click to expand...

After running wusa /uninstall /KB:976933 It said, Update KB:976933 was not installeed on this computer

KCav
 
Simple question before we move on, are you running Windows 7 or Windows 7 SP1?
 
Do you have your Windows installation media? From what I can see, this error is caused by corruption during the installation of the SP1 update. If not, we'll try to find a way around it :)
 
Aura said:
Do you have your Windows installation media? From what I can see, this error is caused by corruption during the installation of the SP1 update. If not, we'll try to find a way around it :)
Click to expand...

I had the operating system installed on a solid state drive before the drive was installed in my laptop, so I do not have installation media for the operating system, however I made an image file of the system disk. The image file is stored on a USB hard drive. I have installation disks for the application programs, including Nuance's, Dragon Professional and Nuance's, OmniPage Ultimate, and Adobe, Photoshop Elements. Would you help me do a new installation?

KCav
 
By new installation, you mean restoring the system image you have on your current SSD?
 
Well, is your copy of Windows OEM or Retail? Do you know?
 
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