Display turned off during Win7 x64 SP1 boot, forced restart with button, then BSOD before loading Windows

J

jhine5588

Active member
Joined
Sep 13, 2020
Posts
44
Hello all,


As the title describes this was my most recent issue. I have had other issues in the past with this PC (prior to replacing the motherboard) and most had seemed to be resolved until yesterday when I booted and this happened.

Booted to desktop, then my display turned off saying no input. I wiggled the DVI connector and no response. Cycled power on the monitor with no result. Forced restart with front panel button and computer posted, but before reaching the windows loading screen I received a BSOD.

I was able to F8 and load previously known good config and boot into windows. I have attempted to create a restore point but it fails every time.

Any help would be appreciated.

Thanks



Jeremy
 
After about 45 minutes of gaming my display turned off again. I rebooted via front panel buttons, got back into windows and started a program and did it again.

Each time I'm getting the popup window saying "Windows has recovered from an unexpected error" but with the display turning off I have no idea what the failure is.

This is the first time this has happened while gaming.



Jeremy
 
I'll try to answer as many of the listed questions as possible:

Problem is in heading
Home built running a Dell version of OS
Desktop
Win7 x64 SP1
Originally was running Win7 x64 10 years ago
10+ years on most hardware age (motherboard is from 2005)
Unsure of year of SP1 OS as it was purchased on eBay
I had a lot of issues installing the OS on the previous motherboard that caused lots of other issues
Q9550
Corsair Vengeance CMZ8GX3M2A1600C9 x2 (16gb total, 4 sticks of 4gb)
RTX 2060 Super
Asus P5P43TD
Cooler Master 700W Ultimate
video card driver came from nVidia's website but no idea about anything being verified
no security software
no proxies
no disk image tools
CPU is clocked to 3.41ghz 400mhzX8.5 with no overclocking software



Jeremy
 

Attachments

Please perform the following steps:


1) Open administrative command prompt (ACP) and type or copy and paste:
2) sfc /scannow
3) When these has completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread


4) Uninstall and reinstall:

l1e62x64.sys
Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller


Updating a driver.


L1E62x64.sysAtheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller (NDIS6.20)Official site: Drivers | Qualcomm
Unofficial site: https://www.ath-drivers.eu





5) Uninstall the Nvidia GPU driver using DDU (display driver uninstaller)
6) Re-install the Nvidia GPU driver from the Nvidia website
7) Make sure that you check the clean install box and if available install the physx driver.

Display Driver Uninstaller Download version 18.0.3.5 (or newer version if available)
Wagnardsoft

Display Driver Uninstaller: How to use - Windows 7 Help Forums
Display Driver Uninstaller: How to use - Windows 7 Help Forums

Download Drivers | NVIDIA
Download Drivers | NVIDIA




8) Run HD Tune (free version) (all drives)
HD Tune website
Post images into the thread for results on these tabs:
a) Health
b) Benchmark
c) Full error scan


9) Run Sea Tools for Windows
long generic test
Post an image of the test result into the thread
SeaTools for Windows | Seagate
How to use SeaTools for Windows | Seagate Support US


10) Open administrative command prompt and type or copy and paste:
chkdsk /r /v
This may take hours to run so plan to run overnight.
Run on all drives using the syntax: chkdsk /r /v C: or chkdsk /r /v D: changing the drive letter to the applicable drive.

C:\Windows\system32>chkdsk /r /v
The type of the file system is NTFS.
Cannot lock current drive.

Chkdsk cannot run because the volume is in use by another
process. Would you like to schedule this volume to be
checked the next time the system restarts? (Y/N)

Type: Y
reboot


11) Use the information in this link to find the chkdsk report in the event viewer.
Copy and paste into notepad > save to desktop > post into the thread using a one drive, drop box, or google drive share link:
Check Disk (chkdsk) - Read Event Viewer Log - Windows 7 Help Forums


12) These steps / tests can be performed overnight:
a) HD Tune full error scan
b) Sea Tools for Windows long generic test
c) Chkdsk /r /v




Code: 
l1e    NDIS Miniport Driver for Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller(NDIS6.20)    c:\windows\system32\drivers\l1e62x64.sys    Kernel Driver    Yes    Manual    Running    OK    Normal    No    Yes




Code: 
Name    [00000015] Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller(NDIS6.20)
Adapter Type    Ethernet 802.3
Product Type    Atheros AR8121/AR8113/AR8114 PCI-E Ethernet Controller(NDIS6.20)
Installed    Yes
PNP Device ID    PCI\VEN_1969&DEV_1026&SUBSYS_831C1043&REV_B0\4&8372D40&0&00E5
Last Reset    12/23/2020 8:20 PM
Index    15
Service Name    L1E
IP Address    192.168.2.7, fe80::14e2:3e69:201f:1666
IP Subnet    255.255.255.0, 64
Default IP Gateway    192.168.2.1
DHCP Enabled    Yes
DHCP Server    192.168.2.1
DHCP Lease Expires    12/30/2020 8:20 PM
DHCP Lease Obtained    12/23/2020 8:20 PM
MAC Address    48:5B:39:02:6F:E3
Memory Address    0xFEAC0000-0xFEAFFFFF
I/O Port    0x0000DC00-0x0000DC7F
IRQ Channel    IRQ 17
Driver    c:\windows\system32\drivers\l1e62x64.sys (1.0.0.15, 53.00 KB (54,272 bytes), 6/19/2009 10:09 PM)


Code: 
Name    NVIDIA GeForce RTX 2060 SUPER
PNP Device ID    PCI\VEN_10DE&DEV_1F06&SUBSYS_13A210DE&REV_A1\4&39043ADE&0&0008
Adapter Type    GeForce RTX 2060 SUPER, NVIDIA compatible
Adapter Description    NVIDIA GeForce RTX 2060 SUPER
Adapter RAM    (1,048,576) bytes
Installed Drivers    nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver Version    27.21.14.5638
INF File    oem8.inf (Section001 section)
Color Planes    Not Available
Color Table Entries    4294967296
Resolution    1680 x 1050 x 59 hertz
Bits/Pixel    32
Memory Address    0xFD000000-0xFE9FFFFF
Memory Address    0xC0000000-0xFFFFFFFF
Memory Address    0xDC000000-0xDDFFFFFF
I/O Port    0x0000CC00-0x0000CC7F
IRQ Channel    IRQ 16
I/O Port    0x000003B0-0x000003BB
I/O Port    0x000003C0-0x000003DF
Memory Address    0xA0000-0xBFFFF
Driver    c:\windows\system32\drivers\nvlddmkm.sys (27.21.14.5638, 30.47 MB (31,952,280 bytes), 12/15/2020 3:11 PM)


Code: 
L1E62x64.sys Wed Jun 10 23:45:22 2009 (4A30A802)
Code: 
nvlddmkm.sys Mon Sep 14 12:32:27 2020 (5F5FC54B)
 
Well, it wouldn't get past the sfc /scannow-


Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Jeremy>sfc /scannow

Beginning system scan. This process will take some time.

Beginning verification phase of system scan.
Verification 47% complete.

Windows Resource Protection could not perform the requested operation.

C:\Users\Jeremy>



Jeremy
 
Code: 
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
   CBS & SFC total detected corruption count:     0
   CBS & SFC total unimportant corruption count:  0
   CBS & SFC total fixed corruption count:        0
   SURT total detected corruption count:          10
   SURT total unimportant corruption count:       0
   SURT total fixed corruption count:             0
AutoAnalysis:: directive completed successfully.


Open administrative command prompt (ACP) and type or copy and paste:

sfc /scannow
findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"

When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

Find the new text file on the desktop > post a share link


When available update the progress with the steps in posts #5 and #7.


For any BSOD run the Sysnative log collector to collect new log files.
 
Last edited:
I attempted the cmd prompts from post #9 but the windows closed as soon as they completed.

I was able to run DDU and remove my old AMD driver info (uninstalled with restart in safe mode, uninstalled in safe mode again) then removed all of the nVidia drivers as well (uninstalled with restart in safe mode, uninstalled in safe mode again with shut down) booted back up and installed latest drivers.

I was able to game for about 4 hours without issue in one game that was having a lot of freeze issues prior to the driver clean install. I'll test on another game soon.



Jeremy
 
Attempted findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt" however the window just closes after it completes.

I performed chkdsk /r /v E: (E drive is the partition that I run my games from) and a few issues were repaired IIRC.

I just ran sfc /scannow again but the window closed and I could not see the results.

I will attempt to run the overnight scans one of these evenings.



Jeremy
 
Please follow these posting instruction to encourage other members to help:

(they may not want to view data in multiple threads)

Windows Update Forum Posting Instructions | Sysnative Forums






For the Windows update thread:




Retrieve Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again. Note: If you find that you need to reboot and are unable to because this is a server then try Option#2 below.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to Filedropper or SendSpace and just provide the link here.


Option#2 (only if you are unable to follow the previous instructions)

  • Please download the Freeware RegBak from here: Acelogix Software - Download products
    You will find it at the bottom of the page that the link brings you to.
  • Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
  • Click the New Backup button. Accept the defaults and simply click Start.
  • When it says Finished successfully, click the Close button.
  • This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
  • This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named COMPONENTS.
  • Copy the COMPONENTS file to your Desktop. If the COMPONENTS file does not exist, please fetch it instead from C:\Windows\System32\config\COMPONENTS.
  • Now right-click on the COMPONENTS file that is on your desktop and select Send to > Compressed (zipped) folder.
  • Then please upload the zip file (COMPONENTS.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are Filedropper or One Drive or SendSpace and then just provide the link in your reply.
  • You can close any open windows you have as well as the RegBak program now.






FRST Scan:

Download the Farbar Recovery Scan Tool and save it to your Desktop:
64-bit: Downloading Farbar Recovery Scan Tool
  1. Right-click the file FRST64.exe to run the tool as administrator.
  2. Note: Ensure that the Addition.txt check box is checked at the bottom of the form within the Optional Scan area.
  3. Press the Scan button.
  4. Please wait for the tool to finish. It will produce two logfiles called FRST.txt and Addition.txt in the same directory the tool is run from (which should be the desktop)
  5. Post the logfiles FRST.txt and Addition.txt as attachment in your next reply.
 
Last edited:
Please include these in the Windows update thread:

Scannow
SURT
CBS
Compoents hive
Farbar FRST and Addition
 
I was able to uninstall and reinstall the Ethernet controller.

I also noticed today that I have a PCI Device and USB Controller in Device Manager not installed and Win7 is unable to tell me what these "other devices" actually are.



Jeremy
 
Results;

PCI\VEN_10DE&DEV_1ADB&CC_0C8000 is nVidia USB type C on my 2060 Super, which requires Win10 (or so I read)

PCI\VEN_10DE&DEV_1ADA&CC_0C0330 is nVidia USB 3.10 eXtensible Host controller, which also requires Win10 (or so I read)



Jeremy
 
VendorVendor IDDescriptionDevice ID
NVIDIA Corporation10deTU106 USB Type-C UCSI Controller1adb

The were no drivers earlier than Windows 1903 in the Microsoft catalog.

Download Drivers | NVIDIA
Product and Technical Support for GeForce Products | NVIDIA


Please run new commands to check results:

1) Open administrative command prompt (ACP) and type or copy and paste:

2) sfc /scannow

3) When these have completed > right click on the top bar or title bar of the administrative command prompt box > left click on edit then select all > right click on the top bar again > left click on edit then copy > paste into the thread

4) SURT: Windows Update Forum Posting Instructions | Sysnative Forums

5) New Sysnative log collector results:
SysnativeBSODCollectionApp | Sysnative Forums
 
Last edited:

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