Display driver Kernel Mode Driver has stopped working and has recovered (crash!)-W8.1

[rusalka]

First post! Several days of searching and trying various possible fixes have led me here finally. Hopefully, I'm posting this in the right place.

I have an Asus G750JX running Windows 8.1, with a NVIDIA GeForce 770M card. A few days ago, while playing a game, I suddenly got flickering black screen, followed by the game and subsequently the computer freezing up. Upon reloading, any time I tried to load into the game the same problem would occur. I get the message "Display driver stopped responding and has recovered - Display driver NVIDIA Windows Kernel Mode Driver, Version 337.88 (or whichever version I have had during this process) stopped responding and has successfully recovered." That message is shortly followed by another that the .exe file for the game has been blocked from accessing the graphics hardware. There were no recent updates or downloads that seem to be an obvious culprit; as I mentioned, this happened during gameplay, after I'd been on for some time.

I have tried:
1. Rolling back the graphics drivers
2. Completely uninstalling the graphics drivers and reinstalling various versions (from old to latest beta)
3. Underclocking the card
4. Windows update - everything up to date
5. Updated BIOS and chipset to most current
6. Checked on DirectX and Windows Media Player - some reports said if those weren't up to date, they cause the crash. Both are the latest versions
7. Ran chkdsk on both drives
8. Power settings on Maximum Performance
9. Running sfc.... found corrupt files, but was unable to fix (which led me here)

Any ideas? I've attached the CBS log here. I'm really at the limit of my technical ability (but willing to learn!)

 

[rusalka]

re: Display driver Kernel Mode Driver has stopped working and has recovered (crash!)-W8.1

I perhaps should mention I've had the laptop around 3 months, with no problems to this point.

 

[Jared]

re: Display driver Kernel Mode Driver has stopped working and has recovered (crash!)-W8.1

There are no dump files.

Go to

C:/Windows/minidump

Copy all dump files to the desktop the zip them up, upload the zip file.

 

[rusalka]

re: Display driver Kernel Mode Driver has stopped working and has recovered (crash!)-W8.1

I don't see that folder anywhere. Searching for 'minidump' brings up one (empty) folder in Firefox's area.

 

[Jared]

re: Display driver Kernel Mode Driver has stopped working and has recovered (crash!)-W8.1

You might have Kernel memory dumps set.

Go to:

C:/Windows/memory.dmp

If there is a dump file then copy it to the desktop then upload it to a file sharing site like Onedrive as the file will be too big to upload directly here.

 

[rusalka]

re: Display driver Kernel Mode Driver has stopped working and has recovered (crash!)-W8.1

Still no luck.

 

[rusalka]

re: Display driver Kernel Mode Driver has stopped working and has recovered (crash!)-W8.1

Looked on the post for BSOD but no dump files... this is the text result from the check on recovery settings he suggests there:



AutoReboot=TRUE
Caption=
DebugFilePath=%SystemRoot%\MEMORY.DMP
DebugInfoType=7
Description=
ExpandedDebugFilePath=C:\WINDOWS\MEMORY.DMP
ExpandedMiniDumpDirectory=C:\WINDOWS\Minidump
KernelDumpOnly=FALSE
MiniDumpDirectory=%SystemRoot%\Minidump
Name=Microsoft Windows 8.1|C:\WINDOWS|\Device\Harddisk0\Partition4
OverwriteExistingDebugFile=TRUE
SendAdminAlert=FALSE
SettingID=
WriteDebugInfo=TRUE
WriteToSystemLog=TRUE








AllocatedBaseSize=2432
Caption=C:\pagefile.sys
CurrentUsage=0
Description=C:\pagefile.sys
InstallDate=20131211134434.545260-420
Name=C:\pagefile.sys
PeakUsage=0
Status=
TempPageFile=FALSE

 

[rusalka]

re: Display driver Kernel Mode Driver has stopped working and has recovered (crash!)-W8.1

I've attached the .zip of the jcgriff report.

I tried running perfmon /report in an administer level command prompt and got this the three times I tried :

[TABLE="width: 100%"]
[TR]
[TD="width: 1"]

[/TD]
[TD]Error:

[/TD]
[/TR]
[TR]
[TD][/TD]
[TD]An error occured while attempting to generate the report.
[/TD]
[TD][/TD]
[/TR]
[TR]
[TD][/TD]
[TD]
The operator or administrator has refused the request.
[/TD]
[/TR]
[/TABLE]