[SOLVED] DISM Error 0x800f081f

[Platon]

Dear All!

1. My system recently started blue-screening (Windows 8).

2. Trying to solve the problem without disturbing anybody I have already done the following:

-- sfc /scannow
That give a repeating answer:
"Windows Resource Protection found corrupt files and successfully repaired them".
I.e. when I run "SFC /scannow", I get the result you see above. Supposedly it is repaired. I have tried the command some times and every time I run it, I get exactly the same answer. When I reboot the computer and run it again, I get the same answer.

-- Dism /Online /Cleanup-Image /ScanHealth
I was informed: "The component store is repairable"

-- Dism /Online /Cleanup-Image /RestoreHealth
The comments were "The restore operation failed. Either the repair source was not found or the component store cannot be repaired".
Error: 0x800f081f

-- logs after running SFCFix are attached;
CBS.zip

I'd be very grateful to get the suggestion what to try next! Thanks in advance for your kind assistance!

 

[Aura]

Hi Platon :)

My name is Aura and I'll be assisting you with your issue. Follow the instructions below please.

DISM - Fixing Component Store Corruption
Follow the instructions below to run a DISM operation on your system.

• On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
• On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
• Enter the command below and press on Enter;
  

  DISM /Online /Cleanup-Image /RestoreHealth

• Let the scan run until the end (100%). Depending on your system, it can take some time;
• Copy the C:\Windows\Logs\DISM folder and C:\Windows\Logs\CBS\CBS.log file on your Desktop, then right-click on it, go to Send to... and select Compressed .zip archive;
• Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the DISM scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.

 

[Platon]

Dear Aura! Thanks for your answer.

Here is:

• the C:\Windows\Logs\DISM folder compressed: https://www.dropbox.com/s/scz4jjjn4djojgc/DISM.zip?dl=0
• the C:\Windows\Logs\CBS\CBS.log zip file: https://www.dropbox.com/s/rwmg0m4f95y3stz/CBS.zip?dl=0

P.s. If it's necessary my Windows 8 is 64-bit (x64).

 

[Aura]

DISM doesn't detect any corruption in the Component store, but still returns the error code because it fails to process a command. Before we continue, is there any reasons as to why you haven't upgraded to Windows 8.1 yet?

 

[Platon]

Well...it's hard to say offhand Probably, this is the matter of habit. And, besides, I have Windows 8 Enterprise edition... I've thought already about upgrade as one of possible ways of a solution but decided at first to try to repair the system...

 

[Aura]

Since you have Entreprise, you cannot upgrade to Windows 8.1 like that, true. Also, it's really, really rare that BSOD issues will be solved by running SFC or DISM. If this is the issue you want to address, I would create a new thread in the BSOD section instead and get assistance there. Once that issue have been solved, you could comeback here and we could investigate why DISM is throwing an error code even though no corruption is actually detected :)

 

[Platon]

Dear Aura! I do appreciate your willingness to help. And as the DISM error really exists, how do you think -- is it possible to go through with DISM error first and only then turn to the BSOD issues in the BSOD section?

 

[Aura]

We could. If the BSOD prevents you from working properly however, I still suggest you to head in the BSOD section first, since we can leave this thread open :)

Follow the instructions below please.

System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;

• On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select
  
  Run as Administrator
• On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
• On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
• Enter the command below and press on Enter;
  

  sfc /scannow

  Note: There's a space between "sfc" and "/scannow";
• Once the scan is complete, enter the command below and press on Enter
  

  copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"

• A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.

 

[Platon]

Thanks a lot. Here is a file called cbs.txt:

• https://www.dropbox.com/s/85rpie7grax78yt/cbs_20151127_0120.txt?dl=0

P.s. To be truth, I've got only 2 episodes of BSOD -- on the 20th and 21st of November. So the BSOD issue appears to be not such disturbing for me as the DISM error because of unknown nature of this.

 

[Aura]

Sorry for the delay Platon, I've been really busy these last 2-3 days. It seems that SFC repaired a file, let's see if DISM still throws the error message. Follow the instructions below please.

DISM - Fixing Component Store Corruption
Follow the instructions below to run a DISM operation on your system.

• On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
• On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
• Enter the command below and press on Enter;
  

  DISM /Online /Cleanup-Image /RestoreHealth

• Let the scan run until the end (100%). Depending on your system, it can take some time;
• Copy the C:\Windows\Logs\DISM folder and C:\Windows\Logs\CBS\CBS.log file on your Desktop, then right-click on it, go to Send to... and select Compressed .zip archive;
• Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the DISM scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.

 

[Platon]

Unfortunately, it does -- DISM throws the same error message. As a matter of fact, as I mentioned in the 1st post, I have tried the command "SFC /scannow" some times and every time I run it, I've got exactly the same answer: "Windows Resource Protection found corrupt files and successfully repaired them". But the following "DISM /Online /Cleanup-Image /RestoreHealth" command threw the error message.

Here is:

• the C:\Windows\Logs\DISM folder compressed: https://www.dropbox.com/s/wwpc38ynxjdkuyw/DISM_20151130.zip?dl=0
• the C:\Windows\Logs\CBS\CBS.log zip file: https://www.dropbox.com/s/a4kqdniz8pyfloh/CBS_20151130.zip?dl=0

 

[Aura]

It seems like the KB2999226 is the issue here. Follow the instructions below please.

Uninstall a Windows Update - Command Prompt
Follow the instructions below to uninstall a Windows Update manually via the command prompt.

• On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as Administrator
• On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
• On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
• Enter the command below (you can copy/paste it, to paste in the command prompt, right-click inside it and select Paste):
  

  wusa /uninstall /KB:2999226

• Let me know the outcome of the command: either it uninstall the update or either it says that the update isn't installed on the system;

 

[Platon]

After the first try It uninstalled the update. I run the command once more and this time it said that the update wasn't installed on the system.

 

[Aura]

Awesome :) Can you run SFC again now?

System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;

• On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select
  
  Run as Administrator
• On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
• On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
• Enter the command below and press on Enter;
  

  sfc /scannow

  Note: There's a space between "sfc" and "/scannow";
• Once the scan is complete, enter the command below and press on Enter
  

  copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"

• A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.

 

[Platon]

Here it is:

• https://www.dropbox.com/s/shlwoao21981won/cbs_20151130.txt?dl=0

 

[Aura]

Alright :) Now let's see if DISM still returns an error message on completion.

DISM - Fixing Component Store Corruption
Follow the instructions below to run a DISM operation on your system.

• On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
• On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
• Enter the command below and press on Enter;
  

  DISM /Online /Cleanup-Image /RestoreHealth

• Let the scan run until the end (100%). Depending on your system, it can take some time;
• Copy the C:\Windows\Logs\DISM folder and C:\Windows\Logs\CBS\CBS.log file on your Desktop, then right-click on it, go to Send to... and select Compressed .zip archive;
• Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the DISM scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.

 

[Platon]

Unfortunately, the issue appears to remain unresolved: the same error message returns.

Here is:

• the C:\Windows\Logs\DISM folder compressed: https://www.dropbox.com/s/48c0vdzw4x9zu23/DISM_20151201.zip?dl=0
• the C:\Windows\Logs\CBS\CBS.log zip file: https://www.dropbox.com/s/3u48qx8a2f6itig/CBS_20151201.zip?dl=0

 

[Aura]

It seems that these logs were uploaded 42 hours ago. Can you run DISM again, and make sure you upload fresh logs please?

 

[Platon]

I'm sorry, for some reason links didn't correspond to actual files.

 

[Aura]

You can re-upload them, then right-click on the new files you uploaded and select Share, then grab the download URLs :)