[SOLVED] DISM 582 and Windows Update 8007064a

Bubba · Aug 2, 2018

Problem signature:
Problem Event Name: APPCRASH
Application Name: qbw32.exe
Application Version: 28.0.4006.2806
Application Timestamp: 5ae31fb3
Fault Module Name: Features.dll
Fault Module Version: 28.0.4006.2806
Fault Module Timestamp: 5ae32c0a
Exception Code: c0000005
Exception Offset: 0035d1ef
OS Version: 6.3.9600.2.0.0.16.7
Locale ID: 1033
Additional Information 1: 5861
Additional Information 2: 5861822e1919d7c014bbb064c64908b2
Additional Information 3: 9044
Additional Information 4: 904415419f02c4ad4d39c4867383d25a

Sysnative Windows Update · Aug 2, 2018

Can you get me the QuickBooks application log please?

C:\Users\YOUR USER NAME\AppData\Local\Intuit\QuickBooks\log\XX.X\QBWin.log
In this path, XX.X represents your version of QuickBooks Desktop. For example, 18.0 is Enterprise 18.0 and 28.0 is QuickBooks 2018.

Bubba · Aug 2, 2018

File attached.

Sysnative Windows Update · Aug 2, 2018

According to the log, there appears to be a new software update available, have you tried installing it?

Are you launching the application as Admin?

Bubba · Aug 2, 2018

I cannot get it up to install the update.

I have tried running as Admin.

If I try to uninstall through control panel it ask do I want to remove the shortcut.

If I try to install I get the Windows Installer Error.

Sysnative Windows Update · Aug 2, 2018

Please use the official QuickBooks Diagnostics: https://dlm2.download.intuit.com/ak...DF/QuickBooksDesktopInstallDiagnosticTool.exe

Sorry this is taking so long, it's my first time troubleshooting this.

Bubba · Aug 3, 2018

So after another 8 hours of playing with this. I have rolled it back and stepped back through everything and I got the same results. (I had a snapshot) Paying close attention when I started doing updates I found it is one particular updates that breaks multiple things. It not only broke QuickBooks. Office, my AV and a couple of smaller programs were all broken. It thought they had all been uninstalled and would not let me reinstall. I have backed up to my snapshot with current QB data. I am going to build a new VM on Friday.

Sysnative Windows Update · Aug 3, 2018

Then hide that particular update.

Bubba · Aug 3, 2018

I would if it weren't an important security update and this is an important server. You did however fix the update problem. I think it may be a compatibility issue and I will build and update a server before I add any applications so I can load the apps one at a time and find the offender.

Sysnative Windows Update · Aug 3, 2018

OK, let me know the outcome.

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[SOLVED] DISM 582 and Windows Update 8007064a

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