Dear All,
I have an annoying problem. Sometimes when I try to shutdown or sleep my laptop, it restarts itself. You can find data on attached link.
Microsoft service
Other different problems also that I encounter:
1. Sometimes explorer.exe crashes
2. Sometimes laptop can't assign any letter for portable harddisk so that I need to manually manage Disk Management in order to give letter.
2. Sometimes when I try to shutdown, laptop hangs on "Shutting Down" page forever. So that, I need to force to shutdown it.
But, my basic problem is that it restarts instead of shutdown.
Thanks in advance.
· OS - Windows 10, 8.1, 8, 7, Vista ?
Windows 7
· x86 (32-bit) or x64 ?
x64
· What was original installed OS on system?
Win10
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)?
Full retail version
· Age of system (hardware)
9/24/2015
· Age of OS installation - have you re-installed the OS?
12/20/2015
· CPU
Intel(R) Core(TM) i7-4940MX CPU @ 3.10GHz 3.30GHz
· Video Card
Intel(R) HD Graphics 4600 & Nvidia Quadro K1100M
· System Manufacturer
DELL
· Exact model number (if laptop, check label on bottom)
Dell Precision M4800
· Laptop or Desktop?
Laptop
I have an annoying problem. Sometimes when I try to shutdown or sleep my laptop, it restarts itself. You can find data on attached link.
Microsoft service
Other different problems also that I encounter:
1. Sometimes explorer.exe crashes
2. Sometimes laptop can't assign any letter for portable harddisk so that I need to manually manage Disk Management in order to give letter.
2. Sometimes when I try to shutdown, laptop hangs on "Shutting Down" page forever. So that, I need to force to shutdown it.
But, my basic problem is that it restarts instead of shutdown.
Thanks in advance.
· OS - Windows 10, 8.1, 8, 7, Vista ?
Windows 7
· x86 (32-bit) or x64 ?
x64
· What was original installed OS on system?
Win10
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)?
Full retail version
· Age of system (hardware)
9/24/2015
· Age of OS installation - have you re-installed the OS?
12/20/2015
· CPU
Intel(R) Core(TM) i7-4940MX CPU @ 3.10GHz 3.30GHz
· Video Card
Intel(R) HD Graphics 4600 & Nvidia Quadro K1100M
· System Manufacturer
DELL
· Exact model number (if laptop, check label on bottom)
Dell Precision M4800
· Laptop or Desktop?
Laptop
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