DELL 7500 system hangs

[jimroy]

Hi guys,

System is hanging and needs to be rebooted frequently. System very slow to boot.
Just as I was completing this email screens went black and error message about video kernel problem and then recovery.

Thanks in advance,

JimRoy

· Current OS - Windows 7
· x64
· What was original installed OS on system? RHEL6.x
· The OS is an OEM version (came pre-installed on system)
DELL 7500 Service Tag [FONT=&quot]BJDYB2S[/FONT]
· Age of system (hardware) 27-Dec-2011
· Age of OS installation - have you re-installed the OS? Yes...Not sure when Windows 7 professional
· CPU [TABLE="class: table table-striped Troubleshooting-table-Footer, width: 847"]
[TR="bgcolor: #EEEEEE"]
[TD]Part Number
Quantity
Description
[/TD]
[/TR]
[TR]
[TD]60HT4
2
PROCESSOR, E5620, 2.4/5.86, 12M, XWM, B1
[/TD]
[/TR]
[/TABLE]
· Video Card: Nvidia Quadro 4000
· MotherBoard - (if NOT a laptop)
· Power Supply - brand & wattage (if laptop, skip this one)

· System Manufacturer : DELL Precision T7500 [FONT=&quot]Express Service Code: 25116898708[/FONT]

· Exact model number (if laptop, check label on bottom)

· Desktop

 

[xilolee]

Hi jimroy. :welcome:

Did you already try this?

Warning

Before you proceed with the following, answer these questions:
Are you still under warranty?
Does your warranty allow you to open up the machine to check hardware?
Do you know HOW to open up your machine and its components (without doing anything risky for you and for your home/PC/pc components)?
If you are unsure of the answers to these questions, contact your system manufacturer (or the component manufacturer).
WARNING: The steps that follow can void your warranty!!!

Remove the dust from inside your pc, especially from fans and air slits.
Check if the fans are working.
Apply a new layer of thermal past on the cpu.
Clean the slot and the gpu card connector.
Try to improve the fan settings and/or their position inside the case (or get better fans, if they don't suffice).