Daily random crashes, ntkrnlmp.exe and ntoskrnl.exe

Fallen_S

New member
Joined
Feb 18, 2024
Posts
1
Location
São Paulo, Brazil
  • For months my PC crashes daily with messages like SYSTEM_SERVICE_EXCEPTION, IRQL_NOT_LESS_OR_EQUAL and MEMORY_MANAGEMENT. I have tried: testing using memtest86 (4 passes, both sticks, 0 errors); a clean install of Windows 11 (previously used Windows 10, same issues); sfc /scannow and DISM, didn't show errors; updating drivers and the BIOS, nothing; opening my PC case and cleaning fans to see if it could be thermal issues, but crashes still occur
  • System Manufacturer: Microsoft? sorry, don't know what the guide meant by that
  • Desktop
  • Current OS and architecture: Windows 11 Pro, x64
  • Previous OS: Windows 10 Pro, updated to try solving the issue
  • OEM or Retail: OEM, linked to my microsoft account
  • Age of Hardware: 2 years
  • Age of OS: 17 Days
  • Have you re-installed the OS?: Yes
  • CPU: Ryzen 5 2400G
  • RAM and Slots: Kingston HyperX 2x8GB 2666MHz (KHX2666C16/8G); Motherboard only has 2 slots so both
  • Video Card: iGPU, Radeon RX Vega 11
  • Motherboard: ASRock A320M-HD P5.40
  • PSU: Bluecase BLU 350-E, 350w
  • Driver Verifier: Disabled
  • Antivirus: Windows Defender
  • Not using proxy, vpn or any similar software
  • Not using any disk image tools
  • Not overclocking
  • Speccy Link: http://speccy.piriform.com/results/bC5ebVFHXGATkAQZgeBvorx

    Looking for other people with similar issues and trying to scan with the windbg tools (and PDE extension) i thought my RAM could be faulty, but it's something quite expensive where i live, i don't wanna risk a potential money waste.
 

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Hello, and welcome to the forum!

If by a 'clean reinstall of Windows 11' you mean you installed from bootable media, deleting existing UEFI partitions, and you subsequently installed all drivers and updates via Windows Update (until no more updates were found) and you still get BSODs, then you can be pretty certain that your problem is hardware related.

The System and Application logs are missing from your upload. Did you delete them? They are a very valuable source of information, especially in situations like this.

Taken together the dumps strongly indicate that you may have a RAM problem. We're seeing a couple of dumps failing because of bad memory pointers; two fail with 0xC0000005 exception codes (invalid memory reference) and one fails with a 0xC000001D exception code (execute an illegal instruction attempt), this one because of what the dump triage analysis calls 'memory_corruption'. In this dump there is also a CHKIMG failure, these indicate that an executable image is corrupted. That either happens because of bad RAM or because the system drive is bad - given the other failures we're seeing bad RAM is the more likely.

One dump blames the Valorant driver vgk.sys. This is a well-known cause of BSODs and may indeed have caused this particular BSOD. It's not seen in any of the other dumps however, so it's more likely that vgk.sys failed because of the RAM problem we suspect. That said, it may be worth seeing whether it still BSODs if you reboot (to unload vgk.sys) and do not start any games that require Valorant to be running.

Generally we like to see Memtest86 run twice, for a total of 8 iterations, but I won't ask you to do that. Instead it's a more reliable test to remove one RAM stick and run for a while on just one. I realise that this may cause some bottlenecks, but if it BSODs on one RAM stick and not the other then yu have the culprit If it BSODs on both one their own then it's not a RAM problem and we need to look elsewhere

One thing at a time though.
 

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