[SOLVED] Cumulative updates failing since June - Server 2016 1607

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pong3d

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Joined
Oct 23, 2018
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46
If anyone is available to assist me I would be grateful.

The consistent thing I keep seeing are the same messages in the Windows Update log. Every minute or two the same messages are displayed, whether or not updates are attempting to be installed or not. The UpdateNetworkState lines alternate between 2 and 3 to 1 and 2.

Code: 
2018/10/21 04:04:05.5217881 1148  2176  Shared          UpdateNetworkState Ipv6, cNetworkInterfaces = 2.
2018/10/21 04:04:05.5480144 1148  2176  Shared          UpdateNetworkState Ipv6, cNetworkInterfaces = 3.
2018/10/21 04:04:05.5829652 1148  1196  DownloadManager Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update E4232693-91D8-4766-A5E3-DB9290225360 is PerUpdate" regulated and CANNOT download. Sequence 4397 vs AcceptRate 500."
2018/10/21 04:04:05.5831573 1148  1196  DownloadManager Update {E4232693-91D8-4766-A5E3-DB9290225360}.201 is not allowed to download due to service regulation.
2018/10/21 04:04:05.6004432 1148  1196  DownloadManager Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update E4232693-91D8-4766-A5E3-DB9290225360 is PerUpdate" regulated and CANNOT download. Sequence 4397 vs AcceptRate 500."
2018/10/21 04:04:05.6198918 1148  1196  DownloadManager Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update E4232693-91D8-4766-A5E3-DB9290225360 is PerUpdate" regulated and CANNOT download. Sequence 4397 vs AcceptRate 500."
2018/10/21 04:04:05.6200213 1148  1196  DownloadManager Update {E4232693-91D8-4766-A5E3-DB9290225360}.201 is not allowed to download due to service regulation.
2018/10/21 04:04:05.6339714 1148  1196  DownloadManager Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update E4232693-91D8-4766-A5E3-DB9290225360 is PerUpdate" regulated and CANNOT download. Sequence 4397 vs AcceptRate 500."
2018/10/21 04:05:08.5066743 1148  2176  Shared          UpdateNetworkState Ipv6, cNetworkInterfaces = 2.
2018/10/21 04:05:08.5086236 1148  2176  Shared          UpdateNetworkState Ipv6, cNetworkInterfaces = 1.
2018/10/21 04:05:08.5474876 1148  1196  DownloadManager Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update E4232693-91D8-4766-A5E3-DB9290225360 is PerUpdate" regulated and CANNOT download. Sequence 4397 vs AcceptRate 500."
2018/10/21 04:05:08.5476802 1148  1196  DownloadManager Update {E4232693-91D8-4766-A5E3-DB9290225360}.201 is not allowed to download due to service regulation.
2018/10/21 04:05:08.5669985 1148  1196  DownloadManager Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update E4232693-91D8-4766-A5E3-DB9290225360 is PerUpdate" regulated and CANNOT download. Sequence 4397 vs AcceptRate 500."
2018/10/21 04:05:08.5903416 1148  1196  DownloadManager Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update E4232693-91D8-4766-A5E3-DB9290225360 is PerUpdate" regulated and CANNOT download. Sequence 4397 vs AcceptRate 500."
2018/10/21 04:05:08.5905272 1148  1196  DownloadManager Update {E4232693-91D8-4766-A5E3-DB9290225360}.201 is not allowed to download due to service regulation.
2018/10/21 04:05:08.6035156 1148  1196  DownloadManager Regulation: {7971F918-A847-4430-9279-4A52D1EFE18D} - Update E4232693-91D8-4766-A5E3-DB9290225360 is PerUpdate" regulated and CANNOT download. Sequence 4397 vs AcceptRate 500."

Updates will download fine, but when running the update will get stuck on Preparing to install updates for an extended period of time. It eventually asks for a reboot but then reverts back. Afterwards the update shows as failed on the history.

I've run the Windows Update troubleshooter. I have the most recent service stack update. I've also tried downloading the update from the Microsoft catalog and running it manually.

I've run the recommended sfc and dism commands:

Code: 
C:\Windows\system32>dism.exe /online /cleanup-image /restorehealth


Deployment Image Servicing and Management tool
Version: 10.0.14393.0


Image Version: 10.0.14393.0


[==========================100.0%==========================] The restore operation completed successfully.
The operation completed successfully.


C:\Windows\system32>sfc /scannow


Beginning system scan.  This process will take some time.


Beginning verification phase of system scan.
Verification 100% complete.


Windows Resource Protection did not find any integrity violations.

I've also run SFCfix as recommended. Note that the server is in the DMZ and communication is limited so it probably could not reach out to where it wanted to go. Here is the SFCfix log:

Code: 
SFCFix version 3.0.0.0 by niemiro.
Start time: 2018-10-23 12:17:02.979
Microsoft Windows Server 10 Build 14393 - amd64
Not using a script file.








AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.








Successfully processed all directives.






Failed to generate a complete zip file. Upload aborted.




SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2018-10-23 12:38:31.795
----------------------EOF-----------------------

I'm attaching the CBS folder.

View attachment CBS.zip

I can perform operations during the day but can only reboot overnight.

Thanks!
 
I will be able to do this at the latest this weekend at which point I will update the thread.
 
I followed the instructions for a clean boot. In full disclosure I did not disable VMware tools because of difficulties navigating when doing so.

The attempt to install the update afterwards followed the same pattern: a large amount of time preparing to update followed by a reversion on a reboot and the update being flagged as failed.

Here are the requested files:

View attachment CBS.log
View attachment setupapi.dev.log
 
I disabled Windows Defender and tried again but was not successful. Before I tried again I ran the Windows Update Troubleshooter again to clear out the repository. I watched as it checked for updates and started downloading updates. The download percentage stayed at 0% and when I left and came back a few minutes later it was Preparing for Updates. The cumulative update I am attempting to install is over a gigabyte on Microsoft's update catalog, so it might be possible that downloading this update is an issue. This would be different than I was reporting previously. While I was watching I noticed that a Windows Defender definition update was successfully downloaded and installed. And the update history shows the Malicious Software Removal Tool successfully updated every month even since I have been having problems with the cumulative updates.
 
Interesting. I have reason to believe that SFC is going to still show corrupt files. Please check:

SFC Scan



  1. Click on the Start button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter after each

    sfc /scannow

    Wait for this to finish before you continue

    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
  4. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.
 
Currently it's 2018-10 Cumulative Update for Windows Server 2016 for x64-based Systems (KB4462928). This changes as new cumulatives are released.
 
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