[SOLVED] Cumulative Update for Windows Server 2019 (KB5023702) failing to install with error code 0x800f0922

[OXE]

Hi,

I'm trying to install 2023-03 Cumulative Update for Windows Server 2019 (1809) (KB5023702) - installation is failing on two servers with Error code: (0X800f0922)


Manually downloading and installing the update file from Microsoft Update Catalog gives the same result. Running dism /online /cleanup-image /checkhealth gives the message 'No component store corruption detected' on both machines.

I would be gratefully if anyone could assist in this matter.

 

[OXE]

Hi,

Please find the CBS logs attached.

Many thanks in advance :)

 

[Maxstar]

Hi and welcome to Sysnative,

Open an elevated command prompt, run the following commands and attach ProfileList.txt to your next post.

reg query "HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList" /s > "%userprofile%\desktop\ProfileList.txt"
reg query "HKEY_USERS" >> "%userprofile%\desktop\ProfileList.txt"

 

[OXE]

Hi @Maxstar,

Please find the profile list and an updated CBS log files below. Apologies but can you delete the folders in this forum once you have obtained them.

Many thanks

 

[Maxstar]

Hi,

The logfiles does not contain any personal information, but I can remove them of you want.

It seems the issue is caused by the following serviceprofile. Are you able to disable this profile and them attempt to update again.

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\ProfileList\S-1-5-80-3235558813-811389010-3472036306-2856418635-1834331229
    ProfileImagePath    REG_EXPAND_SZ    %SystemRoot%\ServiceProfiles\MSSQLLaunchpad$SQL2019

 

[OXE]

Hi,


Thank you for your response. Apologies in advance, may I ask how I would disable the service profile mentioned above.

 

[Maxstar]

Hi,

See this guide of Microsoft to configure the Launchpad service. I would first check of this profile/service is working correctly, this because it was not loaded into this key: HKEY_USERS.

 

[OXE]

Hi @Maxstar,

Many thanks for your assistance. This incident has been resolved

 

[Maxstar]

Hi,

Great, could you maybe explain what the exact problem was with this serviceprofile? Just for my knowledge?

 

[OXE]

Hi @Maxstar,

Unfortunately, I wont be great help in regards to this matter as I have disabled service and reinstalled the update. Launchpad service is not used as far as I am aware. Please let me know if you require anything for your understanding.

 

[Maxstar]

Thanks, I was curious if disabling the service was enough to fix this issue..

 

[OXE]

Once again many thanks for you help @Maxstar.

 

[Maxstar]

You're welcome. Glad I could help to resolve this issue.