Cumulative Update for Windows Server 2019 (KB5023702) failing to install with error code 0x80073712

D

danengsa

Active member
Joined
Mar 23, 2023
Posts
25
Hello, I have been scratching my head over the past few days and have spent over 30+ hours trying to figure out what went wrong with the failure of windows update. However, I am confused and have no idea as the status of the OS is very "clean". Hope you guys could assist me in solving this problem.


Problem:
Trying to manaully install 2023-03 Cumulative Update for Windows Server 2019 (1809) (KB5023702) - Installation is failing with Error code: (0x80073712)

Methods tried but still failed to install the update:
- Through Windows Update (same result with manual installation of update file from Microsoft Update Catalog)
- Running dism /online /cleanup-image /checkhealth gives the message 'No component store corruption detected'
- Running DISM.exe /Online /Add-Package of speculated update cab files also failed
- Running dism /online /cleanup-image /restorehealth /source:WIM:\\cd\sources\install.wim:2 /limitaccess has no use
- sfc /scannow can find some corruptions and has fixed them. But has no use to install the update
- Using CompoenetScanner gives No corruptions were detected in the COMPONENTS hive.

Status of the OS:
- The OS is very "clean". Only a few Windows features have been installed, some group policies setting and little personal preference settings (like input method and region format) have been done.
- Almost no additional 3rd-party software were installed.
- Last cumulative update 2022-03 Cumulative Update KB5011503 and 2022-02 KB5009472 Cumulative Update for .NET Framework 3.5 and 4.7.2 were sucessfully installed.

Link of CBS file and Component Hive file:
public_sysnative - Google Drive
 
Hi and welcome to Sysnative,

Step 1. Download
56f31e53c97da-SFCFix.PNG
SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.
  • Save any work you have open, and close all programs.
  • Download the attachment SFCFix.zip and save it to your desktop.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
6190d993a26f3-SFCFix-Zip-Eng.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Post the logfile (SFCFix.txt) as attachment in your next reply.


Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.
Code: 
DISM /online /cleanup-image /RestoreHealth
 

Attachments

Hi,

This looks good. Please attempt to update, if it fails attach a new copy of the CBS logs.
 
The update has failed. Please see the attachment for the new CBS logs. Thanks a lot!!
 

Attachments

Open an elevated command prompt and run the following command. Attach Dirlist.txt to your next post.
Code: 
dir /s /a %systemroot%\WinSxS\amd64_microsoft-windows-setup-component_31bf3856ad364e35_10.0.17763.4010_none_7fdaf79b7ef8e537 > "%userprofile%\Desktop\Dirlist.txt"
 
Open an elevated command prompt, run the following command and post the result in your next post.
Rich (BB code): 
wmic qfe | find "KB5022840"
 
Thank you for your continuous support. The command can't find anything. Have a nice weekend!
 
Hi,

It seems that KB5022840 is partially installed, please run the following command and post the result..

Follow these instructions to remove an update.
  • Open the Start menu of Windows and type the command CMD
  • When you see Command Prompt on the list, right-click on it and select Run as administrator.
  • When command prompt opens, copy and paste the following command into it, then press enter.
Code: 
wusa /uninstall /KB:5022840
  • Let me know if it says it was successful or you get the message: The update KB5022840 is not installed on this computer.

Have a nice weekend too!
 
Hi! After running the command, it gives the message: "The update KB5022840 is not installed on this computer."
This makes sense because the last update I installed were 2022-03 Cumulative Update KB5011503 and 2022-02 KB5009472 Cumulative Update for .NET Framework 3.5 and 4.7.2. How weired this problem is.
 
Download the
577bf0efb8088-FRST.png
Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link
  • Open the startmenu and type the command cmd.
  • After you find the Command Prompt, right click on it and select Run as Administrator.
  • Copy and paste the following into the Command Prompt and press enter.
Code: 
reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS
Right-click on the file FRST64.exe and choose Run as administrator.
  • Copy and paste the following (code) into the Search box and click the Search Registry button.
Code: 
KB5022840
  • When the scan is complete, a message will display that SearchReg.txt is saved in the same folder FRST was started from.
  • Post the logfile SearchReg.txt as attachment in your next reply.
 
You have performed a search for the first command instead of the KB number.

You'll to the load the COMPONENTS hive first through the command prompt, and then use FRST to perform a registry search for KB5022840.
 
Step 1.
Warning: This fix was written specifically for this system. Do not run this fix on another system.
  • Save any work you have open, and close all programs.
  • Download the attachment SFCFix.zip and save it to your desktop.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
6190d993a26f3-SFCFix-Zip-Eng.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Post the logfile (SFCFix.txt) as attachment in your next reply.


Step 2. Run the following DISM command and post the result. If it fails attach a new copy of the CBS log.
Code: 
DISM /online /cleanup-image /RestoreHealth
 

Attachments

SFCFix.txt and DISM result have been attached. After that, I have tried to install the update, however, it still fails. Please refer to the attached CBS logs.
 

Attachments

I would like to add another piece of information, and don't know if this can provide insights into this problem or not.
Not only update of 2023-03 Cumulative Update (KB5023702) failed, when I tried to uninstall 2022-03 Cumulative Update KB5011503, it also failed. Therefore, I guess there must be something wrong at the root and that could lead to failure of future updates...
 
Thanks, it seems the system is looking for several older components, the only similarity is that these are all related to the Japanese Language pack.

Warning: This fix was written specifically for this system. Do not run this fix on another system.
  • Save any work you have open, and close all programs.
  • Download the attachment SFCFix.zip and save it to your desktop.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
6190d993a26f3-SFCFix-Zip-Eng.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards, reboot the server and attempt to update. If it fails attach a new copy of the CBS log(s).
 

Attachments

Yes, I installed the Japanese Input Method and copied to system account and new user accounts. Don't know if things started to go wrong since that time..
I have rebooted the server and tried to install the udpate, it still fails. Please refer to the attachments.
 

Attachments

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