[SOLVED] Cumulative Update for Windows Server 2019 (KB5023702) failing to install with error code 0x80073712

K

kobekobe

Member
Joined
Mar 14, 2023
Posts
9
Hello, I'm trying to install 2023-03 Cumulative Update for Windows Server 2019 (1809) (KB5023702) - installation is failing with Error code: (0x80073712)

Manually downloading and installing the update file from Microsoft Update Catalog gives the same result. Running dism /online /cleanup-image /checkhealth gives the message 'No component store corruption detected'.

Component reg hive is in attachment. Any ideas what might be going wrong?
 
Last edited by a moderator:
Hi and welcome to Sysnative,

Upon request, I have removed the attachment, if you need further assistance please let me know.
 
Could you please provide the following files, upload them to a private hosting provider and send me the downloadlink by private message.

  • Open Windows Explorer and browse to the C:\Windows\Logs folder.
  • Right-click on the CBS folder and choose Send to > Compressed (zipped) folder.
  • Now the message will appear, "Windows cannot create the Compressed (zipped) Folder here. Do you want it to be placed on the desktop instead?"
  • Click on the Yes button here.
    618e949e09fef-CBS-Folder.png

Upload your COMPONENTS hive.
  • Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
  • Please copy this file to your desktop.
  • Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
  • Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
 
Hi @Maxstar

Here are CBSs and Components:
Code: 
Link removed:

Please could you delete link after you download? I can't send you private message.

Thank you!
 
Last edited by a moderator:
Hi,

Here's the first fix.

Download
56f31e53c97da-SFCFix.PNG
SFCFix and save it to your desktop.
Warning: This fix was written specifically for this system. Do not run this fix on another system.
  • Save any work you have open, and close all programs.
  • Download the attachment SFCFixScript.txt and save it to your desktop.
  • Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.
62151e1bebac4-SFCFix-Txt-Eng.gif

  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards, reboot the system and attempt to update. If it fails attach a new copy of the CBS log(s).
 

Attachments

Hi,

You could try the following, open an elevated command prompt and run the following command to load the COMPONENTS hive.
Rich (BB code): 
reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS

Run the following command to remove a corrupt value from the registry. Copy and paste the result in your next post.
Code: 
reg delete HKLM\COMPONENTS\CanonicalData\Deployments\d8538cc1cf8..0989add2968_31bf3856ad364e35_10.0.17763.1697_c8eb807e5aaaaf38 /v i!CBS_package_6889_for_kb5017315~31bf3856ad364e35~amd64~~10.0.1.5._f2ba8a7e1e1e8c67 /f

Download the attached ZIP-file that contains a regular registry file, merge this file (RegFix.reg) into the registry.

Warning: This attached fix was written specifically for this system. Do not run this fix on another system.
 

Attachments

Last edited:
Hi @Maxstar ,

thank you for helping me. I did steps what you said, restart computer, try to update but it failed again.

KB5023702 is stucked at 20% for few minutes, then it jump straight to 100% and then it fail.

Code: 
reg delete HKLM\COMPONENTS\CanonicalData\Deployments\d8538cc1cf8..0989add2968_31bf3856ad364e35_10.0.17763.1697_c8eb807e5aaaaf38 /v i!CBS_package_6889_for_kb5017315~31bf3856ad364e35~amd64~~10.0.1.5._f2ba8a7e1e1e8c67 /f

In this command I saw there is mention "kb5017315" . But problematic update is "KB5023702". I don't if it's matter anyway.

There is link for Componenets and CBS after action, please delete again. One more time, thank you for helping me.

Code: 
Link removed
 
Last edited by a moderator:
Hi,

Here's the next fix. KB5023702 is the latest LCU that is failing, but the corruptions have to do with entry's of KB5017315 and other updates, so probably we need to fix some more keys after this one.

Open an elevated command prompt and run the following command to load the COMPONENTS hive.
Code: 
reg load HKLM\COMPONENTS C:\WINDOWS\SYSTEM32\CONFIG\COMPONENTS

Download the attached ZIP-file that contains a regular registry file, merge this file (RegFix.reg) into the registry.
Afterwards, reboot the server and attempt to update. If it fails attach a new copy of the CBS log(s).

Warning: This attached fix was written specifically for this system. Do not run this fix on another system.
 

Attachments

Last edited:
Hi @Maxstar ,

I reg load Components with CMD and after it I merged regfix from File Explorer - Should I have done something else in CMD, or just reg load?

I restarted server, tried to update which failed. I have 5 posts right now, so I'm sending you CBS log to PM. Thank you!
 
Hi,

You only need to be sure the COMPONENTS hive is loaded before merging the RegFix.

Here's the next fix, afterwards reboot the server and attempt to update. If it fails provide a new copy of the CBS log(s).

Warning: This attached fix was written specifically for this system. Do not run this fix on another system.
 

Attachments

Last edited:
Hi,

You're welcome. Glad to hear the update succeeded after the last fix...(y)
Have a nice weekend too, I'll mark this thread as solved.
 
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