[SOLVED] Cumulative Update 2024-3 Server Operating System Version 21h2 x64 (KB5035857) Failed to install

[seraph77]

Hello,

I have a strange Problem. On one Server the Update Cumulative Update 2024-3 Server Operating System Version 21h2 x64 (KB5035857) fails, no matter what i do. I ran sfc /scannow and also dism restorehealth more than once without success. I did a reset all the Windows Update components, still the same. All the other Server could do that update without any trouble. I hope someone could help me fix this. Also i would like to understand, how this kind of things happen out of nothing. There are the files for further analysis:

CBS.zip

Thanks in advance & Best Regards

 

[Maxstar]

Hi and welcome to Sysnative,

Upload your COMPONENTS hive.

• Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
• Please copy this file to your desktop.
• Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
• Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
• If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

 

[seraph77]

Hello,

There is the file.

Thanks again for your Help!

Regards

 

[Maxstar]

Hi,

Export SBS (SideBySide) hive

• Click on the Start button and type regedit
• When you see regedit on the list, right-click on it and select Run as administrator.
• When regedit opens, using the left pane, navigate to the following registry key and select it by clicking on it once.
  

  HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide

• Once selected, click File > Export....
• Change the Save as type: to Registry Hive Files (*.*).
  
  
  
  
  
• Name this file SideBySide (with no file extension) and save it to your Desktop.
• Right-click on the saved file and choose Send > Compressed (zipped) Folder.
• Attach the .ZIP file to your next post.
• If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

 

[seraph77]

Hi,
There are the files.

Thanks & Regards

 

[Maxstar]

Hi,

Download

SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFixScript.txt and save it to your desktop.
• Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Aftewards reboot the server and attempt to update. If it fails attach a new copy of the CBS logs.

 

[seraph77]

Hi,

Sorry there is no SFCFix.zip in the attachment. Should i rename SFCFixScript.txt to .zip?

Thanks & Regards

 

[Maxstar]

Sorry, I copied / paste the wrong "canned speech" in my previous post. But just drag and drop the SFCFixScript.txt file into SFCFix.exe

 

[seraph77]

Hi,

There is the log.

 

[Maxstar]

Great, please reboot the server and attempt to update again. If it fails attach a new copy of the CBS logs.

 

[seraph77]

Hi,

There is the log, it did not work unfortunately..

 

[Maxstar]

Hmm, is the BitLocker feature installed on this server?

 

[seraph77]

No, the Bitlocker features are not enabled.

 

[Maxstar]

Okay, please run the following command in an elevated prompt and copy and post the result in your next post.

certutil -hashfile C:\Windows\WinSxS\amd64_microsoft-windows-s..gstack-boot-onecore_31bf3856ad364e35_10.0.20348.2334_none_fe3e7fb3a2b1400d\fveupdateai.dll SHA256

 

[seraph77]

C:\WINDOWS\system32>certutil -hashfile C:\Windows\WinSxS\amd64_microsoft-windows-s..gstack-boot-onecore_31bf3856ad364e35_10.0.20348.2334_none_fe3e7fb3a2b1400d\fveupdateai.dll SHA256
SHA256 hash of C:\Windows\WinSxS\amd64_microsoft-windows-s..gstack-boot-onecore_31bf3856ad364e35_10.0.20348.2334_none_fe3e7fb3a2b1400d\fveupdateai.dll:
6db88a7dcec94abab75704cc2d8eb5aad45fa921d1300cdf7b9f461f88ec6035
CertUtil: -hashfile command completed successfully.

 

[Maxstar]

Perform a FileScan with SFCFix.

• Download the attachment SFCFixScript.txt and save it to your desktop.
• Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

 

[seraph77]

There it is.

 

[seraph77]

It might be important to say that after you wrote, i should the update again, it was already installed and waited for the reboot which i did. Then again on 95% it failed and rolled back. I will try to reinstall right now and will reboot again.

 

[Maxstar]

Okay, let me know the result if it fails with a rollback. Please attach the latest CBS logs as well as the result of the following tool.

Download and run SetupDiag from Microsoft

• Download
  
  SetupDiag to your desktop.
• Right-click on SetupDiag.exe and select Run as administrator.
• When completed the following files are created: "Logs.zip, SetupDiag.exe.config and SetupDiagResults.log"
• Attach SetupDiagResults.log and Logs.zip to your next reply.

 

[seraph77]

SetupDiag don't seem to work correctly, since is not creating the zip and log. When i run it from elevated cmd, there is following output:

C:\Users\User\Desktop>SetupDiag.exe

SetupDiag v1.7.0.0
Copyright (©) Microsoft Corporation. All rights reserved.



Usage:
/Output:[Full path and file name for output log file] - Optional - Specifies the name and location for the results log file.

/LogsPath:[Full path to logs]- Optional - Specifies the location of logs to parse. Defaults to checking the current system for logs.

/ZipLogs:[True | False] - Optional - Tells SetupDiag.exe to create a zip file containing the results and all the log files that were parsed. The default value is true.

/Format:[xml | json] - Optional - Specifies the output format for log files to be XML or JSON. If not specified, text format is used.

/Scenario:[Recovery | Debug] - Optional - Recovery instructs SetupDiag.exe to look for and process reset and recovery logs and ignore setup/upgrade logs.
Debug instructs SetupDiag to debug memory dumps if the requisite debug binaries are installed.

/Verbose - Optional - Creates a diagnostic log in the current directory, with debugging information and details about SetupDiag.

/NoTel - Optional - Tells SetupDiag.exe not to send diagnostic telemetry.

/RegPath - Optional - Instructs SetupDiag.exe to add failure information to the registry under the given path.
Registry paths should start with HKEY_LOCAL_MACHINE or HKEY_CURRENT_USER and be accessible at the elevation level SetupDiag is executed under.

/AddReg - Optional - Instructs SetupDiag.exe to add failure information to the registry on the executing system.
SetupDiag will by default add failure information to the registry in Online mode only.
Registry data will go to HKEY_LOCAL_MACHINE\SYSTEM\Setup\MoSetup\Volatile\SetupDiag unless otherwise specified.


Examples:
Example 1 - Offline Mode
SetupDiag.exe /Output:C:\SetupDiag\Results.txt /LogsPath:\Temp\Logs\Logs1 /RegPath:HKEY_CURRENT_USER\SYSTEM\SetupDiag
Instructs SetupDiag to parse setup/upgrade log files in the LogsPath directory and output the results to C:\Setupdiag\Results.txt.

Example 2 - Online Mode
SetupDiag.exe /Output:C:\SetupDiag\Results.xml /Format:xml
Instructs SetupDiag to look for setup/upgrade logs on the current system and output its results in XML format to C:\SetupDiag\Results.xml.

Example 3 - Online Mode, no parameters needed
SetupDiag.exe
Instructs SetupDiag to look for setup/upgrade logs on the current system and output the results to the same directory where SetupDiag is located.

Example 4 - Reset/Recovery Offline Mode
SetupDiag.exe /Output:C:\SetupDiag\RecoveryResults.log /LogsPath:\Temp\Cabs\PBR_Log /Scenario:Recovery
Instructs SetupDiag to look for reset/recovery logs in the specified LogsPath location and output the results to the directory specified by the /Output parameter.

Example 5 - Reset/Recovery Online Mode
SetupDiag.exe /Scenario:Recovery /Format:xml
Instructs SetupDiag to look for reset/recovery logs on the current system and output its results in XML format.