[SOLVED] CSI Payload File Missing: 18 files:

[sobero]

Hi Guys,

I've been trying to diagnose/resolve an error whereby windows updates have been unsuccessful since early March.
I came across some posts on this site and this led me to the SURT.

CheckSUR.log shows some missing files and I was hoping someone could provide them for me please - I don't have my windows install disk.

Checking Component Store
(f) CSI Payload File Missing 0x00000000 setupcompat.dll amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18635_none_e5bd8bee100485ef
(f) CSI Payload File Missing 0x00000000 DVDPlaybackCompat.dll amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18635_none_e5bd8bee100485ef
(f) CSI Payload File Missing 0x00000000 SBCompatPlugin.dll amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18635_none_e5bd8bee100485ef
(f) CSI Payload File Missing 0x00000000 TouchCompat.dll amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18635_none_e5bd8bee100485ef
(f) CSI Payload File Missing 0x00000000 wicainventory.exe amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18635_none_e5bd8bee100485ef
(f) CSI Payload File Missing 0x00000000 DevInv.dll amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18635_none_e5bd8bee100485ef
(f) CSI Payload File Missing 0x00000000 sdbapiu.dll amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18635_none_e5bd8bee100485ef
(f) CSI Payload File Missing 0x00000000 cosquery.dll amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18635_none_e5bd8bee100485ef
(f) CSI Payload File Missing 0x00000000 compatResources.dll amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18635_none_e5bd8bee100485ef
(f) CSI Payload File Missing 0x00000000 MediaCenterCompat.dll amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18635_none_e5bd8bee100485ef
(f) CSI Payload File Missing 0x00000000 compatplugin.dll amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18635_none_e5bd8bee100485ef
(f) CSI Payload File Missing 0x00000000 QueryAppBlock.exe amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18635_none_e5bd8bee100485ef
(f) CSI Payload File Missing 0x00000000 compatctrl.dll amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18635_none_e5bd8bee100485ef
(f) CSI Payload File Missing 0x00000000 wdscore.dll amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18635_none_e5bd8bee100485ef
(f) CSI Payload File Missing 0x00000000 generaltel.dll amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18635_none_e5bd8bee100485ef
(f) CSI Payload File Missing 0x00000000 aeinv.dll amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18635_none_e5bd8bee100485ef
(f) CSI Payload File Missing 0x00000000 wica.dll amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18635_none_e5bd8bee100485ef
(f) CSI Payload File Missing 0x00000000 GadgetCompliance.dll amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18635_none_e5bd8bee100485ef


I also ran the SFCFix exe, results below
Contents of the c:\windows\Logs\CBS attached as zip, per instructionsView attachment CBS.zip


Many thanks
Sobero

PS: Results of the SFCFix utility pasted below

SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-04-24 21:57:01.992
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.


AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 0
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 18
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.


Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2016-04-24 21:58:55.191
----------------------EOF-----------------------

 

[BrianDrab]

Hello and welcome

Due to the precise nature of your corruption, you will receive help from a user named LiquidTension. He's one of our senior trainees here who's in his final phrase of his studies and needs to gain some real world experience in specific areas of Windows Update. This means that he'll be assisting you, but that I will first need to double check and approve his fixes before he posts them to you. If anything this is a good thing for you because it means that you've got at least two of us watching over your thread, but it will unfortunately add a slight delay between each reply. I hope that you understand and can accept the need for us to train up new members in this way in order to carry on doing what we do here, however, if for any reason you object to this setup, I will happily take on your thread myself.

Thank you very much for your understanding. We'll be with you very shortly.

 

[LiquidTension]

Hello,

Please carry out the instructions below, and provide the logs generated.

SFCFix Script (.zip)

Warning: This fix is intended for use on this particular machine. Do not use this fix on any other machine; doing so may cause damage to your Operating System. If you are not the original poster and require assistance, please start your own topic.

• Download View attachment SFCFix.zip and save this file to your Desktop.
• Note: Ensure this file is named SFCFix.zip. Do not rename the file.
• Close all open windows.
• SFCFix.exe
  
  and SFCFix.zip
  
  should both be present on your Desktop.
• Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
• SFCFix will now process the script. Upon completion, a file (SFCFix.txt) will be created on your Desktop.
• Copy the contents of the file and paste in your next reply.

Upon completion, rerun SURT just as you did before. Copy the contents of the new SURT log found at C:\Windows\Logs\CBS\CheckSUR.log and paste in your next reply.

 

[sobero]

Thank you, and apologies for the delay in responding to you.

The results of SFCFix.txt are:
SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-05-03 19:32:53.265
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\eoghan\Desktop\SFCFix.zip [0]








PowerCopy::
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18635_none_e5bd8bee100485ef


Successfully copied file C:\Users\eoghan\AppData\Local\niemiro\Archive\amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18635_none_e5bd8bee100485ef\aeinv.dll to C:\Windows\winsxs\amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18635_none_e5bd8bee100485ef\aeinv.dll.
Successfully copied file C:\Users\eoghan\AppData\Local\niemiro\Archive\amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18635_none_e5bd8bee100485ef\compatctrl.dll to C:\Windows\winsxs\amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18635_none_e5bd8bee100485ef\compatctrl.dll.
Successfully copied file C:\Users\eoghan\AppData\Local\niemiro\Archive\amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18635_none_e5bd8bee100485ef\compatplugin.dll to C:\Windows\winsxs\amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18635_none_e5bd8bee100485ef\compatplugin.dll.
Successfully copied file C:\Users\eoghan\AppData\Local\niemiro\Archive\amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18635_none_e5bd8bee100485ef\compatResources.dll to C:\Windows\winsxs\amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18635_none_e5bd8bee100485ef\compatResources.dll.
Successfully copied file C:\Users\eoghan\AppData\Local\niemiro\Archive\amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18635_none_e5bd8bee100485ef\cosquery.dll to C:\Windows\winsxs\amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18635_none_e5bd8bee100485ef\cosquery.dll.
Successfully copied file C:\Users\eoghan\AppData\Local\niemiro\Archive\amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18635_none_e5bd8bee100485ef\DevInv.dll to C:\Windows\winsxs\amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18635_none_e5bd8bee100485ef\DevInv.dll.
Successfully copied file C:\Users\eoghan\AppData\Local\niemiro\Archive\amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18635_none_e5bd8bee100485ef\DVDPlaybackCompat.dll to C:\Windows\winsxs\amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18635_none_e5bd8bee100485ef\DVDPlaybackCompat.dll.
Successfully copied file C:\Users\eoghan\AppData\Local\niemiro\Archive\amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18635_none_e5bd8bee100485ef\GadgetCompliance.dll to C:\Windows\winsxs\amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18635_none_e5bd8bee100485ef\GadgetCompliance.dll.
Successfully copied file C:\Users\eoghan\AppData\Local\niemiro\Archive\amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18635_none_e5bd8bee100485ef\generaltel.dll to C:\Windows\winsxs\amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18635_none_e5bd8bee100485ef\generaltel.dll.
Successfully copied file C:\Users\eoghan\AppData\Local\niemiro\Archive\amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18635_none_e5bd8bee100485ef\MediaCenterCompat.dll to C:\Windows\winsxs\amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18635_none_e5bd8bee100485ef\MediaCenterCompat.dll.
Successfully copied file C:\Users\eoghan\AppData\Local\niemiro\Archive\amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18635_none_e5bd8bee100485ef\QueryAppBlock.exe to C:\Windows\winsxs\amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18635_none_e5bd8bee100485ef\QueryAppBlock.exe.
Successfully copied file C:\Users\eoghan\AppData\Local\niemiro\Archive\amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18635_none_e5bd8bee100485ef\SBCompatPlugin.dll to C:\Windows\winsxs\amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18635_none_e5bd8bee100485ef\SBCompatPlugin.dll.
Successfully copied file C:\Users\eoghan\AppData\Local\niemiro\Archive\amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18635_none_e5bd8bee100485ef\sdbapiu.dll to C:\Windows\winsxs\amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18635_none_e5bd8bee100485ef\sdbapiu.dll.
Successfully copied file C:\Users\eoghan\AppData\Local\niemiro\Archive\amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18635_none_e5bd8bee100485ef\setupcompat.dll to C:\Windows\winsxs\amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18635_none_e5bd8bee100485ef\setupcompat.dll.
Successfully copied file C:\Users\eoghan\AppData\Local\niemiro\Archive\amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18635_none_e5bd8bee100485ef\TouchCompat.dll to C:\Windows\winsxs\amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18635_none_e5bd8bee100485ef\TouchCompat.dll.
Successfully copied file C:\Users\eoghan\AppData\Local\niemiro\Archive\amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18635_none_e5bd8bee100485ef\wdscore.dll to C:\Windows\winsxs\amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18635_none_e5bd8bee100485ef\wdscore.dll.
Successfully copied file C:\Users\eoghan\AppData\Local\niemiro\Archive\amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18635_none_e5bd8bee100485ef\wica.dll to C:\Windows\winsxs\amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18635_none_e5bd8bee100485ef\wica.dll.
Successfully copied file C:\Users\eoghan\AppData\Local\niemiro\Archive\amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18635_none_e5bd8bee100485ef\wicainventory.exe to C:\Windows\winsxs\amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18635_none_e5bd8bee100485ef\wicainventory.exe.


Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18635_none_e5bd8bee100485ef
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-a..de-compat-telemetry_31bf3856ad364e35_6.1.7601.18635_none_e5bd8bee100485ef
PowerCopy:: directive completed successfully.








Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2016-05-03 19:32:54.529
Script hash: 3FUVj2BjNFwBqyBW+N0q4a4QRvb3oxVvW4CSwYayl5w=
----------------------EOF-----------------------


The contents of the CheckSUR.log are:


=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2016-05-03 19:38


Checking Windows Servicing Packages


Checking Package Manifests and Catalogs


Checking Package Watchlist


Checking Component Watchlist


Checking Packages


Checking Component Store


Summary:
Seconds executed: 1337
No errors detected


**************************************************************
so, it would appear that this all looks good.
However, the reason I started looking into all this is because I've got a number of windows updates which continually fail installation.
I was hoping that the reason for the continuous failure of the updates would be cleared once the CheckSUR log was showing clean.
However, this is not the case.

Is that issue (unable to install updates) something you can help me with in this forum ?

 

[LiquidTension]

Hello,

Please run a fresh SFC scan, and provide the generated log in your next reply.

SFC /Scannow

• Press the Windows Key
  
  + r on your keyboard at the same time. Type Notepad and click OK.
• Copy the bold lines below and paste into the Notepad document:
  
  sfc /scannow
  timeout /t 120 /nobreak
  copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\CBS.txt"
  del %0
  
  
• Click Format. Ensure Wordwrap is unchecked.
• Click File, Save As and name the file sfcscannow.bat.
• Select All Files as the Save as type. Save the file to your Desktop.
• Locate sfcscannow.bat
  
  on your Desktop. Right-click the file and click
  
  Run as administrator.
• Upon completion, a file (CBS.txt) will be created on your Desktop. Attach this file in your next reply.
• Note: If the file is too large to attach, upload to a service such as Dropbox, One Drive or SendSpace and provide a direct download link in your next reply.

 

[sobero]

Thank you - here is the cbs.zip file

Download CBS.zip from Sendspace.com - send big files the easy way

 

[LiquidTension]

Hello,

Thank you for the log. Please provide the names (KB numbers) of any updates that fail to install, along with the associated error code(s).

Thank you.

 

[sobero]

Hello,

Thank you for the log. Please provide the names (KB numbers) of any updates that fail to install, along with the associated error code(s).

Thank you.

I'm afraid I lost patience with my laptop last weekend (this issue and Several others, including chronic slowness) and did a clean re-install from the manufacturers CDs. No reflection on yourself, Liquid Tension - I very much appreciate the support you gave me. Regards sobero

 

[LiquidTension]

Hello,

Thank you for the update. Whilst I'm sorry to hear you were forced into performing a clean reinstallation, I hope you are no longer experiencing any outstanding issues.

Take care.