CSI Missing Deployment Key Total count: 6

jamesamayes · Feb 16, 2016

Unable to install IE 11. Several logs are attached.

Aura · Feb 18, 2016

Hi jamesamayes :)

My name is Aura and I'll be assisting you with your issue. Follow the instructions below please.

SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.

Download SFCFix and move the executable on your Desktop;
On your Desktop, right-click and select New, then Text Document. Give it the name SFCFixScript (it should be a .txt) extension;

Open the SFCFixScript.txt file you just created, and copy/paste the following in it;

Code:

Trace::
microsoft-w..anguagepack_31bf3856ad364e35_9.4.8112.16421_91f2429c6001775c
microsoft-w..-deployment_31bf3856ad364e35_9.4.8112.16421_6646f22533515943
microsoft-w..-deployment_31bf3856ad364e35_9.4.8112.16421_c6019aec2ac7899e
microsoft-w..-deployment_31bf3856ad364e35_9.4.8112.16421_6ce04274e7071d30
microsoft-w..anguagepack_31bf3856ad364e35_9.4.8112.16421_8f367f2ce8b07832
microsoft-w..anguagepack_31bf3856ad364e35_9.4.8112.16421_a05b497c9cd21107

Save any work you have open, and close every programs;
Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it;
SFCFix will launch, let it complete;
Once done, a file will appear on your Desktop, called SFCFix.txt;
Open the file, then copy and paste its content in your next reply;

jamesamayes · Feb 18, 2016

SFCFix version 2.4.9.2 by niemiro.
Start time: 2016-02-18 11:14:00.968
Microsoft Windows 7 Service Pack 1 - x86
Using .txt script file at C:\Users\Administrator.WIN7-DSK-006\Desktop\SFCFixScript.txt [0]

Trace::
Failed to trace component microsoft-w..anguagepack_31bf3856ad364e35_9.4.8112.16421_91f2429c6001775c with return code 1 and conditional return code ERROR_FILE_NOT_FOUND.
Failed to trace component microsoft-w..-deployment_31bf3856ad364e35_9.4.8112.16421_6646f22533515943 with return code 1 and conditional return code ERROR_FILE_NOT_FOUND.
Failed to trace component microsoft-w..-deployment_31bf3856ad364e35_9.4.8112.16421_c6019aec2ac7899e with return code 1 and conditional return code ERROR_FILE_NOT_FOUND.
Failed to trace component microsoft-w..-deployment_31bf3856ad364e35_9.4.8112.16421_6ce04274e7071d30 with return code 1 and conditional return code ERROR_FILE_NOT_FOUND.
Failed to trace component microsoft-w..anguagepack_31bf3856ad364e35_9.4.8112.16421_8f367f2ce8b07832 with return code 1 and conditional return code ERROR_FILE_NOT_FOUND.
Failed to trace component microsoft-w..anguagepack_31bf3856ad364e35_9.4.8112.16421_a05b497c9cd21107 with return code 1 and conditional return code ERROR_FILE_NOT_FOUND.
Trace:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.4.9.2 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2016-02-18 11:14:00.996
Script hash: 1pfeNhtdTJwANKR/JMU3gHOLVamHzrUNy+AeqBIEemA=
----------------------EOF-----------------------

Aura · Feb 18, 2016

Thank you. Follow the instructions below please.

SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.

Download SFCFix and move the executable on your Desktop;
Download the attached SFCFixScript.txt and move the file to your Desktop;
Note: Make sure that the file is named SFCFixScript.txt, do not rename it.
Save any work you have open, and close every programs;
Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it;
SFCFix will launch, let it complete;
Once done, a file will appear on your Desktop, called SFCFix.txt;
Open the file, then copy and paste its content in your next reply;

SFCFixScript.txt

jamesamayes · Feb 18, 2016

SFCFix version 2.4.9.2 by niemiro.
Start time: 2016-02-18 18:10:51.585
Microsoft Windows 7 Service Pack 1 - x86
Using .txt script file at C:\Users\Administrator.WIN7-DSK-006\Desktop\SFCFixScript.txt [0]

RegistryScript::
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments.
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments.
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments.
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments.
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments.
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments.
Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\microsoft-w..anguagepack_31bf3856ad364e35_9.4.8112.16421_91f2429c6001775c.
Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\microsoft-w..-deployment_31bf3856ad364e35_9.4.8112.16421_6646f22533515943.
Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\microsoft-w..-deployment_31bf3856ad364e35_9.4.8112.16421_c6019aec2ac7899e.
Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\microsoft-w..-deployment_31bf3856ad364e35_9.4.8112.16421_6ce04274e7071d30.
Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\microsoft-w..anguagepack_31bf3856ad364e35_9.4.8112.16421_8f367f2ce8b07832.
Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\microsoft-w..anguagepack_31bf3856ad364e35_9.4.8112.16421_a05b497c9cd21107.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\microsoft-w..anguagepack_31bf3856ad364e35_9.4.8112.16421_91f2429c6001775c.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\microsoft-w..-deployment_31bf3856ad364e35_9.4.8112.16421_6646f22533515943.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\microsoft-w..-deployment_31bf3856ad364e35_9.4.8112.16421_c6019aec2ac7899e.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\microsoft-w..-deployment_31bf3856ad364e35_9.4.8112.16421_6ce04274e7071d30.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\microsoft-w..anguagepack_31bf3856ad364e35_9.4.8112.16421_8f367f2ce8b07832.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\microsoft-w..anguagepack_31bf3856ad364e35_9.4.8112.16421_a05b497c9cd21107.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments.
RegistryScript:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.4.9.2 by niemiro has completed.
Currently storing 7 datablocks.
Finish time: 2016-02-18 18:10:51.984
Script hash: HIt5RJ7zd1Dbgg9TVI1JvPalfbBYX+yQgYEd98SAo1k=
----------------------EOF-----------------------

Aura · Feb 18, 2016

Awesome. Let's run SURT once more to see if the fix worked.

System Update Readiness Tool (SURT) - Scan
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log;

Download the right version of SURT for your system;
- Your version of Windows is:
Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes);
On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log;
Attach this log in your next reply;

Alternatively, if these instructions are unclear for you, you can follow the tutorial below.

System Update Readiness Tool (SURT)

jamesamayes · Feb 18, 2016

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2016-02-18 18:20
Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
(f) CSI Catalog Missing 0x00000002 3481757963a31ae56b376f3d7a22d84e391ee9875ac4582a0c546a944dcf94bf.cat microsoft-w..anguagepack_31bf3856ad364e35_9.4.8112.16421_91f2429c6001775c Missing catalog or invalid CatalogThumprint
(fix) CSI Catalog Missing CSI File Replaced Deleted CatalogThumbprint
(f) CSI Missing Component Key 0x00000000 x86_microsoft-windows-i..oyment-languagepack_31bf3856ad364e35_9.4.8112.16421_en-us_91f2429c6001775c HKLM\Components\DerivedData\Components
(fix) CSI Missing Component Key CSI Registry Item Repaired Key created. There will be more reports as values are replaced.
(f) CSI Catalog Missing 0x00000002 7e46c016a9ce3d40165bc8f08f9167dd16ec9bbe80c5a82f9109e20e1c19a9d3.cat microsoft-w..-deployment_31bf3856ad364e35_9.4.8112.16421_6646f22533515943 Missing catalog or invalid CatalogThumprint
(fix) CSI Catalog Missing CSI File Replaced Deleted CatalogThumbprint
(f) CSI Missing Component Key 0x00000000 x86_microsoft-windows-i..explorer-deployment_31bf3856ad364e35_9.4.8112.16421_none_6646f22533515943 HKLM\Components\DerivedData\Components
(fix) CSI Missing Component Key CSI Registry Item Repaired Key created. There will be more reports as values are replaced.
(f) CSI Catalog Missing 0x00000002 9939571c58d05a1cd9bbdced976b2ac276b2f4a937903c202d2d3226c594599f.cat microsoft-w..-deployment_31bf3856ad364e35_9.4.8112.16421_c6019aec2ac7899e Missing catalog or invalid CatalogThumprint
(fix) CSI Catalog Missing CSI File Replaced Deleted CatalogThumbprint
(f) CSI Missing Component Key 0x00000000 x86_microsoft-windows-i..optional-deployment_31bf3856ad364e35_9.4.8112.16421_none_c6019aec2ac7899e HKLM\Components\DerivedData\Components
(fix) CSI Missing Component Key CSI Registry Item Repaired Key created. There will be more reports as values are replaced.
(f) CSI Catalog Thumbprint Invalid 0x00000000 7e46c016a9ce3d40165bc8f08f9167dd16ec9bbe80c5a82f9109e20e1c19a9d3 microsoft-w..-deployment_31bf3856ad364e35_9.4.8112.16421_6ce04274e7071d30
(fix) CSI Catalog Thumbprint Invalid CSI Catalog Thumbprint Deleted 7e46c016a9ce3d40165bc8f08f9167dd16ec9bbe80c5a82f9109e20e1c19a9d3
(f) CSI Missing Component Key 0x00000000 x86_microsoft-windows-i..orer-oob-deployment_31bf3856ad364e35_9.4.8112.16421_none_6ce04274e7071d30 HKLM\Components\DerivedData\Components
(fix) CSI Missing Component Key CSI Registry Item Repaired Key created. There will be more reports as values are replaced.
(f) CSI Catalog Missing 0x00000002 e5ce62f5ca99957679ee91a2b880a4cccce7d331b0b1fa5ef578a486f839dd90.cat microsoft-w..anguagepack_31bf3856ad364e35_9.4.8112.16421_8f367f2ce8b07832 Missing catalog or invalid CatalogThumprint
(fix) CSI Catalog Missing CSI File Replaced Deleted CatalogThumbprint
(f) CSI Missing Component Key 0x00000000 x86_microsoft-windows-i..oyment-languagepack_31bf3856ad364e35_9.4.8112.16421_en-us_8f367f2ce8b07832 HKLM\Components\DerivedData\Components
(fix) CSI Missing Component Key CSI Registry Item Repaired Key created. There will be more reports as values are replaced.
(f) CSI Catalog Thumbprint Invalid 0x00000000 3481757963a31ae56b376f3d7a22d84e391ee9875ac4582a0c546a944dcf94bf microsoft-w..anguagepack_31bf3856ad364e35_9.4.8112.16421_a05b497c9cd21107
(fix) CSI Catalog Thumbprint Invalid CSI Catalog Thumbprint Deleted 3481757963a31ae56b376f3d7a22d84e391ee9875ac4582a0c546a944dcf94bf
(f) CSI Missing Component Key 0x00000000 x86_microsoft-windows-i..oyment-languagepack_31bf3856ad364e35_9.4.8112.16421_en-us_a05b497c9cd21107 HKLM\Components\DerivedData\Components
(fix) CSI Missing Component Key CSI Registry Item Repaired Key created. There will be more reports as values are replaced.
(f) CSI Missing C Mark 0x00000000 c!microsoft-w..-deployment_31bf3856ad364e35_9.4.8112.16421_c6019aec2ac7899e x86_microsoft-windows-i..optional-deployment_31bf3856ad364e35_9.4.8112.16421_none_c6019aec2ac7899e Missing c!
(fix) CSI Missing C Mark CSI Registry Item Repaired c!microsoft-w..-deployment_31bf3856ad364e35_9.4.8112.16421_c6019aec2ac7899e successfully added to x86_microsoft-windows-i..optional-deployment_31bf3856ad364e35_9.4.8112.16421_none_c6019aec2ac7899e
(f) CSI Missing C Mark 0x00000000 c!microsoft-w..-deployment_31bf3856ad364e35_9.4.8112.16421_6646f22533515943 x86_microsoft-windows-i..explorer-deployment_31bf3856ad364e35_9.4.8112.16421_none_6646f22533515943 Missing c!
(fix) CSI Missing C Mark CSI Registry Item Repaired c!microsoft-w..-deployment_31bf3856ad364e35_9.4.8112.16421_6646f22533515943 successfully added to x86_microsoft-windows-i..explorer-deployment_31bf3856ad364e35_9.4.8112.16421_none_6646f22533515943
(f) CSI Missing C Mark 0x00000000 c!microsoft-w..anguagepack_31bf3856ad364e35_9.4.8112.16421_8f367f2ce8b07832 x86_microsoft-windows-i..oyment-languagepack_31bf3856ad364e35_9.4.8112.16421_en-us_8f367f2ce8b07832 Missing c!
(fix) CSI Missing C Mark CSI Registry Item Repaired c!microsoft-w..anguagepack_31bf3856ad364e35_9.4.8112.16421_8f367f2ce8b07832 successfully added to x86_microsoft-windows-i..oyment-languagepack_31bf3856ad364e35_9.4.8112.16421_en-us_8f367f2ce8b07832
(f) CSI Missing C Mark 0x00000000 c!microsoft-w..anguagepack_31bf3856ad364e35_9.4.8112.16421_91f2429c6001775c x86_microsoft-windows-i..oyment-languagepack_31bf3856ad364e35_9.4.8112.16421_en-us_91f2429c6001775c Missing c!
(fix) CSI Missing C Mark CSI Registry Item Repaired c!microsoft-w..anguagepack_31bf3856ad364e35_9.4.8112.16421_91f2429c6001775c successfully added to x86_microsoft-windows-i..oyment-languagepack_31bf3856ad364e35_9.4.8112.16421_en-us_91f2429c6001775c
(f) CSI Missing C Mark 0x00000000 c!microsoft-w..-deployment_31bf3856ad364e35_9.4.8112.16421_6ce04274e7071d30 x86_microsoft-windows-i..orer-oob-deployment_31bf3856ad364e35_9.4.8112.16421_none_6ce04274e7071d30 Missing c!
(fix) CSI Missing C Mark CSI Registry Item Repaired c!microsoft-w..-deployment_31bf3856ad364e35_9.4.8112.16421_6ce04274e7071d30 successfully added to x86_microsoft-windows-i..orer-oob-deployment_31bf3856ad364e35_9.4.8112.16421_none_6ce04274e7071d30
(f) CSI Missing C Mark 0x00000000 c!microsoft-w..anguagepack_31bf3856ad364e35_9.4.8112.16421_a05b497c9cd21107 x86_microsoft-windows-i..oyment-languagepack_31bf3856ad364e35_9.4.8112.16421_en-us_a05b497c9cd21107 Missing c!
(fix) CSI Missing C Mark CSI Registry Item Repaired c!microsoft-w..anguagepack_31bf3856ad364e35_9.4.8112.16421_a05b497c9cd21107 successfully added to x86_microsoft-windows-i..oyment-languagepack_31bf3856ad364e35_9.4.8112.16421_en-us_a05b497c9cd21107
Summary:
Seconds executed: 1435
Found 18 errors
Fixed 18 errors
CSI Catalog Missing Total count: 4
Fixed: CSI Catalog Missing. Total count: 4
CSI Missing Component Key Total count: 6
Fixed: CSI Missing Component Key. Total count: 6
CSI Missing C Mark Total count: 6
Fixed: CSI Missing C Mark. Total count: 6
CSI Catalog Thumbprint Invalid Total count: 2
Fixed: CSI Catalog Thumbprint Invalid. Total count: 2

Aura · Feb 18, 2016

Good :) Let's move on to SFC then.

System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;

On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select

Run as Administrator
On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
Enter the command below and press on Enter;
Code:
```
sfc /scannow
```
Note: There's a space between "sfc" and "/scannow";
Once the scan is complete, enter the command below and press on Enter
Code:
```
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
```
A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.

jamesamayes · Feb 18, 2016

https://dl.dropboxusercontent.com/u/2530034/cbs.txt

Aura · Feb 19, 2016

Alright :) SFC returned a clean CBS.log. Now, how are you trying to install Internet Explorer 11? Via Windows Updates, or the installer from the Microsoft Download Center?

jamesamayes · Feb 19, 2016

I've tried both ways. Neither will complete successfully.

Aura · Feb 19, 2016

Alright, try to install it via Windows Update. If it fails, upload the two files below for me to review please.

C:\Windows\WindowsUpdate.log
C:\Windows\Logs\CBS\CBS.log

jamesamayes · Feb 19, 2016

Files uploaded to same dropbox location.

Aura · Feb 19, 2016

Is it possible for you to post the download URLs from them directly here? Your old Dropbox link is returning me a 404.

jamesamayes · Feb 19, 2016

Dropbox - Publi

Aura · Feb 19, 2016

Is the error code you're getting 0x80070643 or 0x00009C59?

jamesamayes · Feb 19, 2016

Aura · Feb 19, 2016

Known issue. You need to uninstall Internet Explorer 9, before proceeding to install Internet Explorer 11. See the KB below, under "Uninstall Internet Explorer 9 before you install Internet Explorer 11".

https://support.microsoft.com/en-us/kb/2872074

jamesamayes · Feb 19, 2016

I read that article before contacting you. The problem is that IE9 doesn't show up in the list of installed updates as described in the KB so I can't uninstall it.

Aura · Feb 19, 2016

You can try the FixIt (Method 1) in the KB below.

https://support.microsoft.com/en-us/kb/2579295

If it doesn't work, try the Method 2.

CSI Missing Deployment Key Total count: 6

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