Couldn't Update Windows for the Past few 3 years... 0x800700c1

Eeyo76 · Apr 9, 2020

Even when i've upgraded my pc from windows 7 to windows 10, i couldn't do it properly. For the past few years, my windows 10 couldn't update itself. So when my antivirus wouldn't install itself and my other programs starting crashing, i decided to do something about it.

My computers keeps producing the error 0x800700c1

1. My initial steps (as per google results) were to absolutely clear out files under the updates in software distribution (and the logs). No luck.

2. I've also tried installing using the Image tool with the installation also failed with the same error code.

3. Finally came across the Sysnative forum and i did as per steps prescribed. I ran the SFC scan and it has mentioned that there were several corrupted files which could not be fixed.

4. I ran the SFCfix tool and it crashed.

The CBS log is as attached.

Your help and expertise is much appreciated.

Sysnative Windows Update · Apr 9, 2020

Hi!

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop.
Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

SFC Scan

Click on the Start button and in the search box, type Command Prompt
When you see Command Prompt on the list, right-click on it and select Run as administrator
When command prompt opens, copy and paste the following commands into it, press enter after each

sfc /scannow

Wait for this to finish before you continue

copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
This will create a file, cbs.txt on your Desktop. Please attach this to your next post.

Eeyo76 · Apr 9, 2020

Hi thanks for the reply.

Code:

SFCFix version 3.0.2.1 by niemiro.
Start time: 2020-04-10 06:06:43.400
Microsoft Windows 10 Build 15063 - amd64
Using .zip script file at C:\Users\Admin\Desktop\SFCFix.zip [0]



PowerCopy::
Successfully took permissions for file or folder C:\WINDOWS\WinSxS

Successfully created directory tree \\?\C:\WINDOWS\WinSxS\amd64_microsoft-windows-wmiv2-wmidcom-dll_31bf3856ad364e35_10.0.10586.0_none_c82f37dd4dd2d3d0.
Successfully created directory tree \\?\C:\WINDOWS\WinSxS\amd64_microsoft-windows-m..namespace-downlevel_31bf3856ad364e35_10.0.10586.0_none_c818b00e4009469a.

Successfully copied file C:\Users\Admin\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-wmiv2-wmidcom-dll_31bf3856ad364e35_10.0.10586.0_none_c82f37dd4dd2d3d0\wmidcom.dll to C:\WINDOWS\WinSxS\amd64_microsoft-windows-wmiv2-wmidcom-dll_31bf3856ad364e35_10.0.10586.0_none_c82f37dd4dd2d3d0\wmidcom.dll.
Successfully copied file C:\Users\Admin\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-m..namespace-downlevel_31bf3856ad364e35_10.0.10586.0_none_c818b00e4009469a\API-MS-Win-Core-Kernel32-Private-L1-1-1.dll to C:\WINDOWS\WinSxS\amd64_microsoft-windows-m..namespace-downlevel_31bf3856ad364e35_10.0.10586.0_none_c818b00e4009469a\API-MS-Win-Core-Kernel32-Private-L1-1-1.dll.

Successfully restored ownership for C:\WINDOWS\WinSxS
Successfully restored permissions on C:\WINDOWS\WinSxS
PowerCopy:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2020-04-10 06:06:47.463
Script hash: nDxENouH/dZhzhLDEYH6C+f74tDmxS2mwr55cnIfj4o=
----------------------EOF-----------------------

The CBS file can be found in the link below:

cbs.txt

Kind regards

Sysnative Windows Update · Apr 9, 2020

Interesting, let's check:

GSmartControl
Follow the instructions below to check your SMART status with GSmartControl:

Download the portable version of GSmartControl and save it on your Desktop;
Extract the zip file to your Desktop. Open the folder gsmartcontrol-1.1.3-win64 which should be located on your Desktop and double-click gsmartcontrol.exe to launch the program.
Identify your drive in the list (if recognized by the tool), and hover your mouse over it.
You should see something called: SMART status. It will either read: Enabled, in which case you should do the following:
Double-click on it to bring up its window (usually you'll find your drive by its size or its brand name);
Go to the Self-Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete);
Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply or take a screenshot;
Also, go in the Attributes tab and if you have any entries highlighted in red or pink, take a screenshot of the GSmartControl window and attach it in your next reply;
Please note: If the SMART Status reads: Unsupported, stop and let me know.

Eeyo76 · Apr 9, 2020

Thanks,

The test didn't take long at all. Mainly due to the error.

The attributes are as attached below:

I've also attached the error log since it was glaring in red, if that is of use to you.

Regards

Sysnative Windows Update · Apr 9, 2020

Unfortunately, your drive is going bad. Please replace it and reinstall the OS from scratch as this one has been damaged.

Eeyo76 · Apr 9, 2020

Many Thanks for your help and clarity on the problem.

I've sent to the local shop previously, they've never mentioned anything about having a bad drive. At least i know what to solve the problem now.

Sysnative Windows Update · Apr 9, 2020

No problem. Happy to have assisted. If you let me know what the specs of the machine are I may be able to suggest a plausible upgrade path for you and the best drive you can get depending on the compatibility with your motherboard.

Eeyo76 · Apr 9, 2020

Hi, thanks,

my specs are follows:

System Type x64-based PC
System SKU To Be Filled By O.E.M.
Processor Intel(R) Core(TM) i5-4460 CPU @ 3.20GHz, 3201 Mhz, 4 Core(s), 4 Logical Processor(s)
BIOS Version/Date American Megatrends Inc. P1.20, 29-Jul-14
SMBIOS Version 2.8
Embedded Controller Version 255.255
BIOS Mode UEFI
BaseBoard Manufacturer ASRock
BaseBoard Model Unavailable (this is a lie, i know it's H97M Pro4)
BaseBoard Name Base Board
Platform Role Desktop
Secure Boot State Off
PCR7 Configuration Binding Not Possible
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume2
Locale United States
Hardware Abstraction Layer Version = "10.0.15063.909"

Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.9 GB
Available Physical Memory 11.6 GB
Page File C:\pagefile.sys
Device Encryption Support Reasons for failed automatic device encryption: TPM is not usable, PCR7 binding is not supported, Hardware Security Test Interface failed and the device is not InstantGo, Un-allowed DMA-capable bus/device(s) detected, TPM is not usable

Thank you again for your time

kind regards

Sysnative Windows Update · Apr 9, 2020

I would recommend you go with this: SSD 860 EVO 2.5" SATA III 500GB Memory & Storage - MZ-76E500B/AM | Samsung US

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