[SOLVED] Corrept System files, Can't repair them. Won't update. Please HELP

J

Jim4444

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Joined
Aug 19, 2019
Posts
144
On a Satellite S75 Laptop, started running slow, opening apps is slow, they go in and out of not responding, computer will lock up.
Have run 5 different virus and malware programs. SFC Scan found corrupt file that can't be fixed.
Ran through the list of steps to correct this from your site. I think if I use Toshiba restore disks I created they will set my computer
back to factory and i will loose all my data. Operating Windows 7 Pro. 2TB HD
i have done:
sfc /scannow
Windows update diacab
SFCFix.exe
Windows6.1-KB947821-v34-x64
PC Scan and repair by Re-image

It won't install updates from Microsoft.



here is the drop box link to my SFCFix file CBS.zip

I'm not really that smart on doing all this.
Please help Thanks for your time, Jim
 

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  • scan now.jpg
    scan now.jpg
    49.5 KB · Views: 7
Hello and welcome,

FRST Scan:
  1. Download the Farbar Recovery Scan Tool and save it to your Desktop:
    64-bit: Downloading Farbar Recovery Scan Tool
  2. Right-click to run the tool as administrator. When the tool opens click Yes to disclaimer.
  3. Note: Ensure that the Addition.txt check box is checked at the bottom of the form within the Optional Scan area.
  4. Press the Scan button.
  5. Please wait for the tool to finish. It will produce two logfiles called FRST.txt and Addition.txt in the same directory the tool is run from (which should be the desktop)
  6. Post the logfiles FRST.txt and Addition.txt as attachment in your next reply.
 
Oh Wow Thank you so much for your reply. This is super!!
Please find attached the two files generated from FRST64.
Again thanks for the help, Jim
 

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Do not let "Reimage Repair" repair anything. Uninstall it.

You have more than 1 antivirus program installed. This is not good as they may interfere with each other and can slow down your computer.
Uninstall "Norton Security" or "Sophos Home" or all the Sophos tools.
Reboot the machine afterwards.


Please report which one is uninstalled.
 
Perform a FRST scan again:
FRST Scan:
  1. Right-click to run FRST64.exe as administrator.
  2. Note: Ensure that the Addition.txt check box is checked at the bottom of the form within the Optional Scan area.
  3. Press the Scan button.
  4. Please wait for the tool to finish. It will produce two logfiles called FRST.txt and Addition.txt in the same directory the tool is run from (which should be the desktop)
  5. Post the logfiles FRST.txt and Addition.txt as attachment in your next reply.
 
I don't know the tool "Reg Organizer". Please avoid so-called "Registry Cleaners", "Registry Boosters" or likewise. They often promise more than they deliver.

Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.
  1. Download the attachment fixlist.txt and save it to your desktop.
  2. Right-click on FRST64.exe and select "Run as administrator".
  3. Press the Fix button.
  4. The tool will now process fixlist.txt.
  5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  7. Post the logfile Fixlog.txt as attachment in your next reply.
 

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I ran FRST64.exe "fix" after downloading the Fixlist.txt to the desk top.
It asked for a reboot, I said ok and it rebooted but nothing else happened after the reboot completed.
Please find attached the Fixlog.txt from this run.
 

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Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.
  1. Download the attachment fixlist.txt and save it to your desktop.
  2. Right-click on FRST64.exe and select "Run as administrator".
  3. Press the Fix button.
  4. The tool will now process fixlist.txt.
  5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  7. Post the logfile Fixlog.txt as attachment in your next reply.

Step 2:
Start the System Update Readiness Tool (SURT) again.
On completion, attach the logfile C:\Windows\Logs\CBS\CheckSUR.log in your next reply.
 

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Ok I'm confused, sorry.
System Update Readiness Tool?
There is a new fixlist.txt?
Jim
 
No problem. I'll explain.
Follow the instructions at Step 1 in message #10 only. Use the attachment in hat message.
 
Ok It's ran.
Sorry The name change throw me, I want to follow directions to the letter and not screw anything up.
Please find attached Fixlog.txt
 

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Well done.

Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log.
  1. Download SURT for your system. (Windows 7 SP1 x64)
  2. Once downloaded, execute the installer, and go through the installation (this process can take around 15-20 minutes).
  3. On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log.
  4. Attach this log in your next reply.
Alternatively, if these instructions are unclear for you, you can follow the tutorial below.
System Update Readiness Tool (SURT)
 
Step 1:
WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.
  • Download
    myjIXnC.png
    SFCFix and move the executable to your desktop.
  • Download the attachment SFCFix.zip and save it on your desktop.
  • Save any work you have open, and close all programs.
  • Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
    1p8eDnI.gif
  • SFCFix will launch, let it complete.
  • Once done, a file will appear on your desktop, called SFCFix.txt.
  • Open the file, then copy and paste its content in your next reply.

Step 2:
Start the System Update Readiness Tool (SURT) again.
On completion, attach the logfile C:\Windows\Logs\CBS\CheckSUR.log in your next reply.
 

Attachments

Step 1:
Warning: This script was written specifically for this user, for use on that particular machine. Do not run this script on another machine.
  1. Download the attachment fixlist.txt and save it to your desktop.
  2. Right-click on FRST64.exe and select "Run as administrator".
  3. Press the Fix button.
  4. The tool will now process fixlist.txt.
  5. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  6. When finished, a log called Fixlog.txt will appear in the same directory the tool is run from.
  7. Post the logfile Fixlog.txt as attachment in your next reply.

Step 2:
Start the System Update Readiness Tool (SURT) again.
On completion, attach the logfile C:\Windows\Logs\CBS\CheckSUR.log in your next reply.
 

Attachments

Retrieve Software Hive
1. Navigate to C:\Windows\System32\Config and locate the SOFTWARE file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, try Option#2 below.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named SOFTWARE.ZIP on your desktop.
4. Upload the zip file (SOFTWARE.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are FileDropper or One Drive or SendSpace.
5. Note:Send the downloadlink in a private message as the SOFTWARE hive contains sensitive information!

Option#2 (only if you are unable to follow the previous instructions)

  • Please download the Freeware RegBak from here: Acelogix Software - Download products
     You will find it at the bottom of the page that the link brings you to.
  • Go ahead and install this program and accept all the defaults. After the last install screen the program should open.
  • Click the New Backup button. Accept the defaults and simply click Start.
  • When it says Finished successfully, click the Close button.
  • This will bring you back to the main screen of the program. You will see one entry in this list with the date that you did it. Right-click on this line-item and select Explore Backup...
  • This will bring you into the folder where the backup was made. You should see a Users folder and a Windows folder along with a couple other files. Double-click on the Windows folder to open it. Then open the System32 folder and then config folder. You should see around 6 files in here, one of which is named SOFTWARE.
  • Copy the SOFTWARE file to your Desktop. If the SOFTWARE file does not exist, please fetch it instead from C:\Windows\System32\config\SOFTWARE.
  • Now right-click on the SOFTWARE file that is on your desktop and select Send to > Compressed (zipped) folder.
  • Then please upload the zip file (SOFTWARE.zip) to your favourite file sharing website (it will be too big to upload here). Examples of services to upload to are FileDropper or One Drive or SendSpace.
  • Note:Send the downloadlink in a private message as the SOFTWARE hive contains sensitive information!
  • You can close any open windows you have as well as the RegBak program now.
 
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