Hi jcgriff2.
Thanks for your quick response, i do appreciate it.
I have had several issues with the laptop over the 3months i have had it and have done a refresh
twice which forced me to download all the updates again and returned my laptop back to factory settings.
I find this a real pain and am reluctant to go that route anymore and i intend getting an external hard drive
and using it like a system restore facility (if that's possible) as well as a back up.
However, i did some searching and came across some other options which i tried whilst waiting for a reply
from Sysnative and I think I managed to get it all back to normal except Windows Defender which is greyed out
and will not let me change the settings.
When i bought the laptop it came with Norton which i removed with the removal tool and installed Avast, Malwarebytes, Ccleaner, Belarc etc.
The info I found which I think fixed the problem was a 'Clean Boot' and after following the instructions was able to get the Windows
Updates operation and I downloaded 18 Updates successfully.
Thanks a million for your help and will try to reactivate Windows Defender using your advice.
Kind regards
Rozzer
