Continuous BSODs - Windows 7 x64

[Shiro]

Hi, for awhile I've been getting random BSODs, where it can be quite frequent hourly(though this is irregular) to once a day. I looked up some things about the BSOD I was getting and I believe it's something due to my graphics card, but I've done complete uninstall of graphics drivers (the process nvidia recommends aka the safe mode etc etc) and newest, previous and on my manufacturers websites, none of them have stopped the crashes. I lurked some other threads here and I just uninstalled daemon tools, as you say it's a common problem.

· OS - Windows 8.1, 8, 7, Vista ? windows 7 ultimate
· x86 (32-bit) or x64 ? x64
· What was original installed OS on system? Vista
· Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? retail
· Age of system (hardware) 5/6 years I don't know exact.
· Age of OS installation - have you re-installed the OS? year and a half, I haven't reinstalled it

· CPU - Intel(R) Core(TM) 2 Duo CPU T9550 @ 2.66GHz(2 Cpus), ~2.7GHz
· Video Card - nvidia geforce 9800M GTS
· MotherBoard - (if NOT a laptop)
· Power Supply - brand & wattage (if laptop, skip this one)

· System Manufacturer - Toshiba
· Exact model number (if laptop, check label on bottom) PQX32E-04G035EN

· Laptop or Desktop? laptop

I hope I attached the files correctly.

Thanks for taking the time to look!

 

[Patrick]

Most if not all 0x116 bug checks are the fault of the GPU itself if the user has broken their back trying different versions.

I'd contact Toshiba at this point, if it's still under warranty.

 

[Shiro]

I see, I guessed as much after trying a lot of things, and it isn't still under warranty, not good news for me lol

Thank you very much for helping!

 

[Patrick]

I took a look again just to be sure.

0: kd> .bugcheck
Bugcheck code 00000116
Arguments fffffa80`0ae96010 fffff880`0f44b93c 00000000`00000000 00000000`00000002

0: kd> knL
 # Child-SP          RetAddr           Call Site
00 fffff880`075b4988 fffff880`0f25d140 nt!KeBugCheckEx
01 fffff880`075b4990 fffff880`0f25ce4a dxgkrnl!TdrBugcheckOnTimeout+0xec
02 fffff880`075b49d0 fffff880`0ff95f13 dxgkrnl!TdrIsRecoveryRequired+0x1a2
03 fffff880`075b4a00 fffff880`0ffbfcf1 dxgmms1!VidSchiReportHwHang+0x40b
04 fffff880`075b4ae0 fffff880`0ffbe437 dxgmms1!VidSchiCheckHwProgress+0x71
05 fffff880`075b4b10 fffff880`0ff912d2 dxgmms1!VidSchiWaitForSchedulerEvents+0x1fb
06 fffff880`075b4bb0 fffff880`0ffbdff6 dxgmms1!VidSchiScheduleCommandToRun+0x1da
07 fffff880`075b4cc0 fffff800`033632ea dxgmms1!VidSchiWorkerThread+0xba
08 fffff880`075b4d00 fffff800`030b78e6 nt!PspSystemThreadStartup+0x5a
09 fffff880`075b4d40 00000000`00000000 nt!KxStartSystemThread+0x16

On frame 06 you can see a system thread is starting, and on frame 07 we can see the thread is a worker thread that is being scheduled by the Direct X MMS. As we're going through scheduling commands to run and waiting for events, the display driver randomly hangs and we inevitably bug check due to failure to recover from the hang. It's like this in every crash.

In your loaded drivers, there's a few things before we call it quits:

1. Update any/all Toshiba software you have, like all of the stuff from 2008 that I bet they haven't bothered updating, but it's worth a try to check for a new version.

2. Get rid of whatever Glance Speed Boost is.

3. Get rid of AVG for MSE, for now:

AVG removal - http://www.avg.com/us-en/utilities

MSE - Microsoft Security Essentials - Microsoft Windows

 

[Shiro]

Ok I've done those things, hopefully it may help.

Thanks again Patrick.

 

[Patrick]

You're welcome.

If it doesn't, unfortunately we return to our original diagnosis.