Constant restarts and unplanned shutdowns

TanMan5 · Oct 22, 2020

This is for a client's PC that is used to run VMS software to manage security cameras. The reliability report shows it going on and off several times an hour, which of course is unacceptable.

TanMan5 · Oct 22, 2020

System Manufacturer?
Laptop or Desktop?
Exact model number (if laptop, check label on bottom)
OS ? (Windows 10, 8.1, 8, 7, Vista)
x86 (32bit) or x64 (64bit)?
(Only for xp, vista, 7) Service pack?
What was original installed OS on system?
Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)?
Age of system? (hardware)
Age of OS installation?
Have you re-installed the OS?
CPU
RAM (brand, EXACT model, what slots are you using?)
Video Card
MotherBoard - (if NOT a laptop)
Power Supply - brand & wattage (if laptop, skip this one)
Is driver verifier enabled or disabled?
What security software are you using? (Firewall, antivirus, antimalware, antispyware, and so forth)
Are you using proxy, vpn, ipfilters or similar software?
Are you using Disk Image tools? (like daemon tools, alcohol 52% or 120%, virtual CloneDrive, roxio software)
Are you currently under/overclocking? Are there overclocking software installed on your system?7.

1. Custom Build
2. Desktop
3. Custom Build
4. Win 10 Ver 10.0.19041 Build 19041
5. 64 bit
6. -
7.Win 10
8. Retail version, I think
9. Not sure
10. Not sure
11. No
12. i7-8700
13. 16GB, not sure what kind
14. Integrated
15. PRIME B360M-C
16. Not sure
17. Enabled
18. Windows Defender is on, firewall is off
19. None
20. None
21. No

xilolee · Oct 25, 2020

Hi!

Logs result empty.
Disable verifier.

zbook · Oct 25, 2020

Between 10/20 and 10/22 there were approximately 52 unexpected shutdowns and restarts.
These were BSOD with bugchecks:

D1
1E
A
124
6
3B
F7

There were also corrected hardware errors.

As xilolee commented most of the files were empty.

None of the mini dump files could be opened.

Please run the Sysnative log collector again to collect new data.

Tests can be provided to test the major hardware components.

Upgrade the BIOS 1404 > 2811
PRIME B360M-C Driver & Tools | Motherboards | ASUS Global
Improve system stability
Improved system compatibility
Improve system performance
etc.

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Constant restarts and unplanned shutdowns

TanMan5

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TanMan5

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xilolee

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zbook

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