Constant freezing and BSODs. Have tried multiple forums and solutions to no avail... New build so likely hardware related

P

Puttputt7

Member
Joined
Jan 28, 2024
Posts
5
The computer either completely freezes requiring hard shutdown with the screens stuck on whatever I saw last until a hard power cycle, or the computer blue screens and restarts itself, it's rare that it sets up a dump. Haven't had a .dmp file in the last 2 weeks despite crashing/freezes 3-5x a day. The 3 most recent ones from the 10th all have "0x3B(0xC0000005".
Most often while playing games but occasionally screen completely freezes while web browsing, at least once a day.

Components: (Everything is new except PSU, and CPU. Had no problems with any of these in prior build.

Win 11, fully updated, fresh install done 2x

MSI MEG z690 ACE - (Updated to newest bios, no luck)

Crucial DDR5 5600, XMP1 (Ran memtest 2x, no errors, crashes with and without XMP)

C:/ drive Crucial 4TB T700 with heat sink (RMA'd no fix)

-- Pre-existing components taken from my last, working build --

Samsung Evo 870 4TB (Hard disk sentinel has this at 54% health rating with 596 bad sectors, but it's a bonus drive, no Win install)

12900k, stock speeds

EVGA 3080Ti (RMA'd no fix)

1000W PSU

Should note: Have tried nearly all the standard fixes like sfc scans, DDU, updating drivers, and full windows reinstall twice. Pretty sure it's hardware, just trying to figure out which piece.

Sys-info data pull - OneDrive
 
Greetings,

I am SQx and I will be handling your dumps to help you solve the problem.

Please give me some time to look it over and I will get back to you as soon as possible.
 
Hi Sqx,

Thanks for looking into this. The most difficult part of analyzing is that I RARELY get any minidump infos or even BSODs at this point. 95% of the time the system just freezes and doesn't react until hard shutdown.
That being said, since posting I did find a couple instances of WHEA issues. Which is leading me to believe it could be PSU or processor?

Code: 
Crash dump file:  C:\Windows\LiveKernelReports\WHEA\WHEA-20240128-1215.dmp (Minidump) 
Bugcheck code:  0x124(0x7, 0xFFFF970868A69020, 0x0, 0x0)
Bugcheck name: WHEA_UNCORRECTABLE_ERROR
Driver or module in which error occurred:  genuineintel.sys (genuineintel)
Bug check description: A fatal hardware error has occurred. This bug check uses the error data that is provided by the Windows Hardware Error Architecture (WHEA). This bug check is typically related to physical hardware failures. It can be heat related, defective hardware, memory or even a processor that is beginning to fail or has failed.
 
Apologies, I didn't notice the link in your OP. I'd like to allow @SQx the time to analyse your data but I also recognise that you don't want to just sit on your hands. Based on what I'm seeing I think it would be useful in the first instance for you to use Memtest86 to test your RAM...
  1. Download Memtest86 (free), use the imageUSB.exe tool extracted from the download to make a bootable USB drive containing Memtest86 (1GB is plenty big enough). Do this on a different PC if you can, because you can't fully trust yours at the moment.
  2. Then boot that USB drive on your PC, Memtest86 will start running as soon as it boots.
  3. If no errors have been found after the four iterations of the 13 different tests that the free version does, then restart Memtest86 and do another four iterations. Even a single bit error is a failure.
The results of this RAM test will be useful information for @SQx
 
As mentioned, memtest has already been run 4x no errors.
Full win resintall was done as well.

Don't have any additional DDR5 to test, but i took one stick out. Problem is
 
Hello Puttputt7,

I checked the provided dumps. The first one is related to NordVPN driver due to the Verifier being enabled and another two are related to data corruption or problems with the storage (hard drive or SSD).

1. Please make sure that you disabled Verifier.
Disabling Driver Verifier

If you're able to boot into Windows normally, then open an administrative command prompt and then enter the following command:

verifier /reset
Click to expand...

2. Please download Seatools and run the 'Long Drive Self Test' on your hard drive/SSD. Post a screenshot of the results.
3. Please download Samsung Magician and run Diagnostic scan (full) on your SSD . Post a screenshot of the results.

4. Download
520c07ffc7e11-CrystalDiskInfo-Canned.png
Crystal DiskInfo and save it to your Desktop.
  • Run the installer to install the program.
  • When finished, openthe installed program by double clicking on it.
    • Good - There are no problems found, the drive is working properly.
    • Caution - The drive have some problems. (which indicates a drive that you should most likely be thinking about backing up and replacing.)
    • Bad - This usually indicates a drive that’s dead or near death. (! - Back up all important data as soon as possible.)
  • Resize the window so that all information is visible.
  • Take a screenshot of what you see and post it in your next reply.
 
Hello,
Following up. The main C drive has already been RMA'd and is continuing to have problems, so we can rule that out. The D bonus drive is used only for games, and often it crashes while not in games. I have run these tools in the past and found no glaring errors either.
The Nord problem isn't relevant either since that's from pre-reinstall of the OS.
 

Has Sysnative Forums helped you? Please consider donating to help us support the site!

Back
Top