Consistent WHEA_Uncorrectable_Error

[L-Esther]

Hi!
I hope all is well.

I've been having this bluescreen for a few weeks now, and it happens randomly. I've read through your whea_uncorrectable_errors and they're very thorough.
I'm new to this but will list down all my machine specifications and dump files as well. It'd be awesome to resolve this problem :).

My machine first had a GEFORCE GTX 1070 turbo series in it, but now has a AMD HD 7700 Series with the 27.20.21026.2006 version.

Here are the machine specs:

Processor: Intel(R) Xeon(R) CPU E5-2698 v3 @ 2.30GHz 2.30 GHz, 2301 Mhz, 16Core(s), 32 Logical Processor(s)

Installed RAM: 64.0 GB

System type: 64-bit operating system, x64-based processor

Windows Specs:

Edition: Windows 10 Home

Version: 21H2

OS Build: 19044.1469

System Manufacturer: HUANANZHI

System Model: X99-TF

Baseboard version: V2.0

Bios Version/Date: American Megatrends Inc. 5.11, 2021-01-20

SMBIOS Version: 3.0

Embedded Controller Version: 255.255

BIOS Mode: Legacy

Display1: Acer XB24DH- Displayport

Display2: HP 25xw - HDMI

with same display specs.

Dump File Info
Attached is a link to the dump files using Catbox.moe (a neat site!). https://files.catbox.moe/hkgcp1.zip

I'll list some of the info here as well just in case someone cant read the zip.

Arguments:

Arg1: 0000000000000004, PCI Express Error

Arg2: ffff8405dda0b028, Address of the WHEA_ERROR_RECORD structure.

Arg3: 0000000000000000

Arg4: 0000000000000000

Debugging Details:

------------------

KEY_VALUES_STRING: 1

Key : Analysis.CPU.mSec

Value: 6171

Key : Analysis.DebugAnalysisManager

Value: Create

Key : Analysis.Elapsed.mSec

Value: 14338

Key : Analysis.Init.CPU.mSec

Value: 4453

Key : Analysis.Init.Elapsed.mSec

Value: 41083

Key : Analysis.Memory.CommitPeak.Mb

Value: 92

Key : WER.OS.Branch

Value: vb_release

Key : WER.OS.Timestamp

Value: 2019-12-06T14:06:00Z

Key : WER.OS.Version

Value: 10.0.19041.1

BUGCHECK_CODE: 124

BUGCHECK_P1: 4

BUGCHECK_P2: ffff8405dda0b028

BUGCHECK_P3: 0

BUGCHECK_P4: 0

HARDWARE_VENDOR_ID: 1002

HARDWARE_DEVICE_ID: 683F

MODULE_NAME: GenuineIntel

IMAGE_NAME: GenuineIntel.sys

STACK_COMMAND: .thread ; .cxr ; kb

FAILURE_BUCKET_ID: 0x124_4_GenuineIntel_PCIEXPRESS_VENID_1002_DEVID_683F_SURPRISE_DOWN_ERROR_IMAGE_GenuineIntel.sys

OS_VERSION: 10.0.19041.1

BUILDLAB_STR: vb_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {f253f715-244f-ae17-0f84-db57c84b196b}

Followup: MachineOwner

Thanks again for your help and itme!

-L

 

[axe0]

Hi,

I can't download the dump files, any browser I use indicates an invalid certification when trying to download the dump files.

However, based on the info from a single dump file you posted, it looks like the AMD GPU is causing problems.

Did you experience this also when using the NVIDIA GPU?
If so, are the GPUs in the same slot?
If not, I would suggest updating/reinstalling the drivers and/or seating the GPU in a different slot.

 

[L-Esther]

Hi,

I'm not too sure if the NVIDIA GPU was having the same experience. But I'm pretty sure the AMD GPU was slotted in the same slot as the original one. I will check.

 

[xrobwx71]

@axe0

hkgcp1.zip