Configuration Registry Database Corrupt when trying to update graphics card

[dorkshorts]

Hi, windows will not allow me to update my graphics card and I keep getting this message.

Update drivers - Video Controller (VGA Compatible)
Windows encountered a problem installing the drivers for your device
Windows found drivers for your device but encountered an error while attempting to install them
Intel(R) UHD Graphics 620
The configuration registry database is corrupt
If you know the manufacturer of your device, you can visit their website and check the support section for drivers.

Any help would be appreciated. Thank you.

 

[SleepyDude]

Hi welcome to Sysnative,

You need to provide the Drivers hive for us to check.

Retrieve the DRIVERS Hive

1. Navigate to C:\Windows\System32\Config and locate the DRIVERS file
2. Please copy the DRIVERS file to your desktop
   Note: If you receive an error that this file is in-use, simply reboot your computer and try again
3. Right-click on this file on your Desktop and select Send To...Compressed (zipped) folder. This will create a file named DRIVERS.ZIP on your Desktop
4. If file will is too large to upload to the forum please share the file using a service like Dropbox, OneDrive, Google Drive, or upload to www.sendspace.com and just provide the link for the file here

 

[dorkshorts]

Thank you. Here is the file

 

[SleepyDude]

Hi,

Replace Drivers Hive Manually

!!! WARNING !!! The following fix is only relevant for this system and no other, applying this fix on another computer will not work and most likely will cause problems...

1. Download the attached DRIVERS2.ZIP and save it to your Desktop.
2. Right-click on it and select Extract all.... Make sure the "Show extracted files when complete" is checked and click Extract.
3. Now we have the DRIVERS file that we will be using to replace your current one.
4. Navigate to C:\Windows\System32\config
5. Right-click on the current DRIVERS file and select rename. Rename it to DRIVERS.bad.
   Note: If you get an error that the file is in use, reboot your computer and then try again.
6. Take the file from the Drivers folder on your Desktop and paste it into C:\Windows\System32\config