This is my second thread on this forum, so sorry if I posted in the wrong place. Sometimes when I shut down, my computer restarts instead. The second time I shut it down it always stays shut down though. It also immediately wakes back up when I sleep it sometimes, but I am not sure if that is related to the same problem. I am currently running Windows 10 Education Edition. I am not sure what logs/info I should post to help with the process. Thank you for any help.
Computer sometimes restarts when I shut down. Second shut down works fine.
- Thread starter jackymah
- Start date
Hi jackymah. :smile9:
For starters, check in your BIOS if you have settings like these: 30th post of Battery drain issue when in sleep mode (click).
Note them down and report them here...
For starters, check in your BIOS if you have settings like these: 30th post of Battery drain issue when in sleep mode (click).
Note them down and report them here...
Brand and Model of the PC?
Hi xilolee, thanks for your help.
My motherboard: Gigabyte B85M-D3H, BIOS Version: F15, BIOS Date: 08/20/2015
In BIOS Features I have:
Bootup NumLock State: Enabled
Fast Boot: Disabled.
I have some options under Windows 8 Features, but since "Other OS" is selected I'm guessing those don't matter.
In Power Management I have:
Power Loading: Auto
Resume by Alarm: Disabled
ErP: Disabled
Soft-Off by PWR-BTTN: Instant-Off
RC6 (Render Standby): Disabled
AC BACK: Always Off
Power On By Keyboard: Disabled
Power On By Mouse: Disabled
My motherboard: Gigabyte B85M-D3H, BIOS Version: F15, BIOS Date: 08/20/2015
In BIOS Features I have:
Bootup NumLock State: Enabled
Fast Boot: Disabled.
I have some options under Windows 8 Features, but since "Other OS" is selected I'm guessing those don't matter.
In Power Management I have:
Power Loading: Auto
Resume by Alarm: Disabled
ErP: Disabled
Soft-Off by PWR-BTTN: Instant-Off
RC6 (Render Standby): Disabled
AC BACK: Always Off
Power On By Keyboard: Disabled
Power On By Mouse: Disabled
Possible fast solution: uninstall On/Off Charge™ / On/Off Charge™ 2 from control panel (programs-uninstall)
Check the third post of tenforums.com - [solved] Computer restarts after clicking shut down or sleep after W10 upgrade (click) for more information.
If you want that feature, remove all usb devices before the shutdown.
If that won't work, we'll try other things...
Check the third post of tenforums.com - [solved] Computer restarts after clicking shut down or sleep after W10 upgrade (click) for more information.
If you want that feature, remove all usb devices before the shutdown.
If that won't work, we'll try other things...
Thanks for your help, Wrench97. My computer was built by a friend, but I can list some system info:
OS Name: Windows 10 Education
Version: 10.0.10586 Build 10586
System Manufacturer and Model: Gigabyte B85M-D3H
Processor: Intel Core i3-4310
BIOS Version/Date: American Megatrends Inc. F15, 8/20/2015
SMBIOS Version: 2.7
Embedded Controller Version: 255.255
BIOS Mode: Legacy
Try disabling Hibernation
Thanks, I'll give that a try. One weird thing about my problem is that it doesn't restart every time it shuts down, so I'll have to test it out a few times to see if it worked.
I checked and didn't have On/Off Charge installed and tried disabling hibernation. It didn't restart a few times, but it's starting to happen again.
Did you try to use default bios settings?
Even if you didn't modify them, try to load bios default settings (in bios, save & exit menu): Load Optimized Defaults, save & exit setup (or press F10).
Even if you didn't modify them, try to load bios default settings (in bios, save & exit menu): Load Optimized Defaults, save & exit setup (or press F10).
Last edited:
I reset to default bios settings and got a pretty big Windows 10 update recently. It didn't really fix the problem. Got another restart today. =(
Hmm lets see if perhaps the system is crashing and automatically restarting on shut down or sleep mode.
Turn off automatic restart lets see if the system goes to a blue screen or hangs on shutdown.
Press the Windows Key and the the X key, In the pop up list Click on System. On the left side toward the bottom click on Advanced system settings >Click on the Advanced tab > Startup and Recovery click on settings> At the bottom under System failure. Uncheck the Automatically restart box. Click OK and Exit.
Turn off automatic restart lets see if the system goes to a blue screen or hangs on shutdown.
Press the Windows Key and the the X key, In the pop up list Click on System. On the left side toward the bottom click on Advanced system settings >Click on the Advanced tab > Startup and Recovery click on settings> At the bottom under System failure. Uncheck the Automatically restart box. Click OK and Exit.
Thanks for the suggestion, but I already tried that earlier when I was trying to fix the problem on my own. I just checked and "Automatically restart" is already unchecked.
Read Blue Screen of Death (BSOD) Posting Instructions - Windows 10, 8.1, 8, 7 & Vista (click) and provide the log (upload it here).
Thanks for the reply. I ran the SysnativeBSODCollectionApp and attached the SysnativeFileCollectionApp.zip, but the PERFMON System Health Report had an error with the symptom: "A service is reported as having an unexpected error code." The details stated "Service exited with code not equal to 0 or 1077" and under Basic System Checks the Test Group "Abonormally Terminated Services Check" had 4 fails. Do you know how to fix that?
You have installed g.skill ripjawsx F3-10666CL9D-8GBXL (two 4GB sticks: F3-10666CL9-4GBXL) instead of g.skill ripjaws (without x) F3-10666CL9D-8GBRL, that is present in gigabyte QVL... Correct?
Are they seated in the second and fourth slots (starting from the cpu)?
Are they seated in the second and fourth slots (starting from the cpu)?
Yes, I have installed g.skill ripjaws F3-10666CL9d-8GBXL (two 4GB sticks). They are seated in the second and fourth slots from the CPU (labeled DDR3_2 and DDR3_1 on the motherboard, respectively).
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