Computer Restart While Gaming

T

Theoretical

Member
Joined
Jan 22, 2017
Posts
11
Hi I have an issue with my computer where it restarts when the system is under load, it simply restarts itself. I am certain the issue is not caused by temperature as I have been carefully monitoring CPU and GPU temperatures whilst stressing in Aida64 temperatures for CPU were at 60 Degrees Celsius and GPU was at 70 Degrees Celsius, this was 2 hours after stressing all components.

Things I have tried but been unsuccessful with was taking it to a computer shop, they ran GPU benchmarks and determined that the issue was to do with my GPU, after replacing the GPU and stressing in Aida64 for over 2 hours there was no crash however when I played H1Z1 for around 4 hours the issue occurred again. (Before I replaced the GPU I had a 970, where if I stressed in Aida64 it would turn off in around a minute).

I have no overclocks and my BIOS settings are at default. I would also like to add this is not a new build I have this computer for over a year and a half and this issue only started to arise late last year.

PC Specifications:

CPU: i7 4790K
GPU: 1060 6GB
RAM: 16GB
PSU: (Corsair) CX 750W
 
I would look in Event Viewer to see if there is an entry in the seconds before it restarts to see if there is any clue as to why it restarted. There may be nothing as Windows may not have any time to create a log entry before the reboot/shutdown happens. But it is still worth checking.

This still sounds like it could be a heat issue. It should be noted that other components besides the CPU and GPU are sensitive to heat. So while 60 and 70°C under stress are fine, RAM, the chipset and VRMs (voltage regulator modules) and other devices may be over heating. You need to make sure the interior is clean of heat trapping dust. If it is, then consider opening up the side panel and blasting a desk fan in there during your extended gaming and see what happens.

I always want to ensure I am supplying good, clean stable power while troubleshooting potential hardware issues. So if me, I would swap in a spare PSU too.

If you do need a new PSU, note while Corsair used to have a great reputation across their entire line, in recent years that has faltered as they changed OEM suppliers. Their top-of-line series are still some of the best ever made, but that is not so in their low-end, entry level lines. As seen here, the CX series is next to the bottom. I personally have been using EVGA in all my builds and like Seasonic too. Of course, until Man can create perfection 100% of the time, even the best of the best can make a unit that fails prematurely.

Are drivers, especially graphics, current? Is it always the same game?
 
Hi thanks for the reply, the computer is actually very clean it barely has any dust on any of the components and I regularly do dust cleaning with compressed air (as seen in the photo components visible are clean). Its always not the same game, I don't play many games but the issue has occurred in previous stress tests with my old GPU within minutes of stress testing and playing a game called DayZ SA. But since getting a new GPU and stressing the GPU for 2hrs it wouldn't turn off so I concluded the issue was fixed, until I played h1z1 and it turned off after 3 hours.

When I checked my event viewer I had many critical errors called kernel 41

1I4hOZy.jpg

Unfortunately I do not have a spare PSU and would not like to buy another until known for certain that the PSU is the issue, are there any troubleshoots you can lead me through to determine that the issue is in fact the PSU?

Also how can I monitor the temperature of the things you mentioned?
 
The problem with testing a PSU is there really is no way for "normal" users to do it. Proper testing requires the PSU be tested under a variety of loads with an oscilloscope or power supply analyzer, and a qualified technician who can interpret the results. And of course, if the problem is intermittent, the fault has to occur when testing. This is why swapping in a known good spare or temporarily trading with another computer from a trusting friend is the only way for normal users.

As for monitoring the other temps, this is difficult too because first there has to be a sensor and many motherboard makers don't include them. The chipset is often monitors and called the "System" temp. But even then, they don't publish what is acceptable.

Are your drivers current?

I am not a Windows expert but have seen the 41 Kernel error before being caused by bad RAM. I might suggest you use the Windows Memory Diagnostics Tool or MemTest86 to test your RAM. You should have no errors. Alternatively, you can remove all but one stick and run with that for awhile, then swap sticks and see what happens.
 
Actually I have had a few BSOD's to do with "memory_management" so I did a test with Windows Memory Diagnostic Tool and no errors was found.

My drivers are up to date if that is what you're asking?

But it still doesn't make sense how when I had a 970 it would restart within minutes of testing however I couldn't seem to get the computer to restart while stressing for over 2 hours but when gaming for around 3 hours it shut down.

Also I will see what I can do with a PSU thanks for your help.
 
I'm an Ohm's Law, soldering iron, multimeter probe type of computer guy. Those guys via that link can tell you much better than me.
 
Hi just a question if the PSU is not the issue could something like the motherboard or RAM cause an issue like this? What would you suspect the issue to be after replacing the PSU for example.
 
I already suggested testing the RAM.

Yes, a failing component on the motherboard could cause this. But there is no way to troubleshoot motherboards to that level because makers don't publish service guides or schematics for their boards. This is why I suggested blasting a fan in there.
 
Hi is it true that after one failing component in a computer system the rest of the computer components will shortly follow? As I am thinking about just starting a new build.
 

Has Sysnative Forums helped you? Please consider donating to help us support the site!

Back
Top