computer freezing with occasional blue screen help

Jared · Feb 3, 2014

I've had my computer since last March which I bought from a local computer shop custom built. I've had many blue screens since as well as screen freezes when playing games. I don't know what to do because I've sent it off to the manufacturer and they tested to see if it's hardware and they found nothing although they upgraded the 400 watt power supply to a 700 watt power supply as well as replacing my GTX 650 with a GTX 650 Ti. The GTX 650 Ti hadn't been screwed in so it had fell out of the slot, the problems were already happening so it wasn't that that has caused the issue. I've been told and I believe it's drivers that are causing the problem. It mainly points to the Nvidia drivers when it blue screens as it points to nvlddmkm.sys. I've formatted the HDD at least 3 times now and the problems always come back. Recently, before I formatted last week I couldn't use system restore so that's when I formatted. I still can't use system restore, it says it can't load a file to restore it, I also can't use the clean install option of the Nvidia installer as it says "the requested operation cannot be performed on a file with a user-mapped section open". It just freezes which is the worst part, it doesn't tell me anything about the problem, I'll upload a picture of installed programs/drivers. Please help.

x BlueRobot · Feb 3, 2014

Please follow - https://www.sysnative.com/forums/bs...ctions-windows-8-1-8-7-and-windows-vista.html

Jared · Feb 3, 2014

Here are the files.

ganjeii · Feb 3, 2014

Hello!!
It doesn't look like you currently have any minidumps. Could you please check C:\Windows for MEMORY.DMP , zip and upload it using the method from your previous post. Since your have re-formatted the hard drive a few times, the issue may be hardware related. You may have a faulty video card, hard drive/RAM.

-Have you tried re-seating the video card?

-Have you run any hard drive or memory diagnostics??

You can run Seatools (Hard drive diagnostic) here and Memtest86+ (memory diragnostics) to test your hardware.

NOTE: These tools require being burnt as an image to a CD. And be booted to on startup.

Please post if you are unsure how to do any of this.

Jared · Feb 3, 2014

The memory.dmp file won't upload. It has a bug check of 0x6b. I have trued running all diagnostics and they've found nothing. I'm 99% certain it's software.

Jared · Feb 4, 2014

The .dmp file won't upload. It's says uploading *% it goes up to 100% then it disappears. It might be because it's a kernel dump not a minidump. I've changed the settings and leave it running. I'll post any more .dmp files I get.

I sent it off to the manufacturer and they found no problems.

ganjeii · Feb 4, 2014

Yea, Manufacturers usually will only check hardware and will only do software work like re-installing the OS if the HDD fails. They are usually useless otherwise. So just to be clear you enabled small memory dumps (128 KB) to dump to the C:\Windows\Mininidump folder correct?

Jared · Feb 4, 2014

Yes that is correct. I'll leave it running on a game as it only freezes and blue screens whilst playing games. It is linked to Nvidia drivers. I'm 99% positive as I don't have anything else installed on my computer which I think it could be. I can't do a clean install option of the Nvidia drivers because it comes up with an error. But I will post the .dmp files if I get a blue screen.

x BlueRobot · Feb 5, 2014

Please upload the Kernel Memory dump to a file sharing site like Dropbox or SkyDrive, and then post the URL to the dump file in a Private Message to me. Make sure the Kernel Memory Dump (MEMORY.DMP) is placed in a zipped folder before uploading. If you need any additional assistance then please say so.

x BlueRobot · Feb 5, 2014

Code:

The context is partially valid. Only x86 user-mode context is available.

The dump file seems to be partially corrupt for some reason, which hardware diagnostics did run? The number of passes/hours etc.

Jared · Feb 6, 2014

I have run prime95 for about 3 hours, furmark for an hour and windows memory diagnostic tool. The manufacturer have done a lot of hardware tests for 3 days straight. It only ever crashes when I'm playing games. I'll let you know if anything comes up and I'll post the minidump.

Jared · Feb 7, 2014

It blue screened again but it automatically restarted and didn't create a dump file even though I have set it to do so on the advanced system settings.

Jared · Feb 7, 2014

And again. I actually have a dump file this time. Here you go.

x BlueRobot · Feb 8, 2014

Code:

BugCheck D1, {0, 9, 0, fffff88004a37d58}

Probably caused by : nvlddmkm.sys ( nvlddmkm+198d58 )

Code:

3: kd> !irql
Debugger saved IRQL for processor 0x3 -- 9

IRQL Level 9 is called DIRQL or Device IRQL, and is usually when a device registers ISRs to certain Interrupt Lines, and then maps the ISRs within the IDT.

Code:

3: kd> r @if
if=1

This seems to be a direct result of a illegal instruction due to the wrong IRQL Level, since the driver was accessing Non-Paged Pool at the time according to the dump file. This may generic information though, since it's a Minidump.

Code:

3: kd> .frame /r 2
02 fffff880`02fff4a0 fffff880`04a37d58 nt!KiPageFault+0x260
rax=fffff88002fff460 rbx=fffffa80036a6000 rcx=000000000000000a
rdx=0000000000000000 rsi=fffffa80048f6920 rdi=fffff88002fe1fc0
rip=fffff80002c8bde0 rsp=fffff88002fff4a0 rbp=fffff88002fff520
 r8=0000000000000009  r9=0000000000000000 r10=fffff88004a37d58
r11=0000000000000000 r12=0000000000000001 r13=fffffa80036a6000
r14=0000000000000000 r15=0000000000000000
iopl=0         nv up ei ng nz na po nc
cs=0010  ss=0018  ds=002b  es=002b  fs=0053  gs=002b             efl=00000286
nt!KiPageFault+0x260:
fffff800`02c8bde0 440f20c0        mov     rax,cr8

Code:

3: kd> r @cr8
cr8=0000000000000009

The Control Register 8 is only available on x64 processors, and is also referred to as the Task Priority Register (TPR), the register is loaded with a priority class number, which in this case is 9. Any interrupts which are lower than IRQL Level 9 will be masked by the processor.

Code:

3: kd> lmvm nvlddmkm
start             end                 module name
fffff880`0489f000 fffff880`05396000   nvlddmkm T (no symbols)           
    Loaded symbol image file: nvlddmkm.sys
    Image path: nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Thu Sep 12 06:16:00 2013 (52314E10)
    CheckSum:         00AC9E83
    ImageSize:        00AF7000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Please try and update your nVidia drivers to the latest WHQL version. What error message appears when attemping to clean install the drivers?

Drivers - Download NVIDIA Drivers

Any Kernel Memory Dumps?

Jared · Feb 8, 2014

Thanks for the reply. I message comes up when performing a clean install that says "The requested operation cannot be performed on a file with a user-mapped section open". I had the latest Nvidia drivers installed before (332.21), it blue screened/froze with those errors. So I installed 327.23 and it does the same thing. no matter what drivers from Nvidia I install it always seems to blue screen and freeze. I think it's something else conflicting with the Nvidia drivers.

I haven't got any kernel dumps sorry.

x BlueRobot · Feb 9, 2014

Another process has a open file handle to .DLL or .SYS file which needs to be changed by the nVidia install wizard. Does your computer crash in Safe Mode?

Jared · Feb 9, 2014

Well I don't know because it only ever crashes when I'm playing games. It's frozen twice today, a lot of the time it doesn't blue screen, it just freezes. I've never tried to run a game in safe mode, will it work?

Jared · Feb 9, 2014

I've removed all the Nvidia drivers except for Physx and the graphics driver. I'm really stuck now, I have no idea what to do. If you have any ideas/solutions that would be great.
Thanks.

x BlueRobot · Feb 10, 2014

Is there any improvement without the additional components?

If not, then please download the latest version of Process Explorer, and then launch the installer wizard again and have Process Explorer open at the same time. Select the Crosshair icon, and hold it down, until your able to move the crosshair over onto the installer wizard window. It should highlight the process in Process Explorer, right-click the Process and then Properties and select Create Dump > Full Memory Dump.

Upload the dump file in a zipped folder in your next post, hopefully we can establish what open file handles it has.

Jared · Feb 10, 2014

Thanks a lot for the information, unfortunately there is no improvement. When you say install wizard what program is this for? You say run process explorer with the install wizard, which install wizard?

computer freezing with occasional blue screen help

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