Computer Freezes Randomly

[LoweDennis]

First off I think this is where this should go but not sure (sorry if its not). So my computer has started to freeze randomly. When I say this today for example it froze twice in the matter of maybe an hour. This has happened before, but has gotten worse. Any help would be appreciated.

 

[Digerati]

Sadly, you told us nothing about this computer, other than it runs W10. We don't even know if a notebook or PC. So we need your system specs.

Does it unfreeze by itself or do you have to power cycle it?

While this could be the operating system locking, it could also be a hardware issue. It could be failing RAM, bad power, failing motherboard or something else. That is why freezing computers is often very difficult to troubleshoot.

 

[LoweDennis]

Okay sorry I'm using a custom built desktop and when it freezes I have to power cycle to unfreeze my computer.... Here are my specs

 

[xilolee]

Hi LoweDennis. :welcome:

Given that you are using speccy, give us all the informations:

• Retrieve System Information, using speccy
  
  1. Download Speccy portable - actual version 1.29.714 (click), unzip/decompress it and put it on your desktop.
  2. When the program opens, it will retrieve some information regarding your system.
  3. Once it's done, select the File menu and choose Publish snapshot. Answer Yes to the confirmation message.
  4. On the next screen that comes up, choose the Copy to Clipboard button and paste this link in your next reply.
  5. (Or attach the log here, if you prefer to not publish it for some reason)
• System information log
  You should run only one of the following commands, the one you prefer.
  
  Read More:

  The first command is longer than the following ones, but it should always work. Hence, in case of errors with the other two commands, try the first one.
  Obviously, YourWinAccountFolder should be substituted with your Win Account Folder name.
  The following commands should be run from an elevated command prompt.
  How to open an elevated command prompt in ALL windows versions: click (or right-click) on Windows Start, click in the searchbox (or click Search, or start to type directly), type CMD, press and hold CTRL and SHIFT keys (on your keyboard), press enter (on your keyboard), release all the keys, click yes to UAC window (if you disabled UAC, this shouldn't appear)

  msinfo32 /nfo "c:\users\YourWinAccountFolder\desktop\MsInfo.nfo"
  or
  msinfo32 /nfo "c:\users\%username%\desktop\MsInfo.nfo"
  or
  msinfo32 /nfo "%userprofile%\desktop\MsInfo.nfo"

  (Then upload it here)

 

[LoweDennis]

System Info http://speccy.piriform.com/results/I3ALJVoYYMer2PJE3sPY7wl
System Log 1 https://1drv.ms/u/s!Aj73it6m6yBd42jZaQvQXiaGU_f-
System Log 2 I get an error "The system cannot find the path specified.
System Log 3 Says the same as above

 

[xilolee]

Try to remove daemon tools.

 

[LoweDennis]

it doesn't show up as its installed

 

[xilolee]

MSinfo shows that there are remnants of it.
I think you can find it in device manager (maybe in ide ata/atapi controllers?): right click it, click uninstall, in the window that should appear tick Delete the driver software for this device and click ok.

I don't know if it's the case you should create a system restore point before you do it, but I think it's always better and safe to have a new one.

 

[LoweDennis]

in the ide ata/atapi section all it shows is the amd sata controller

 

[LoweDennis]

in the ide ata/atapi section all it shows is the amd sata controller

I found where it was and uninstalled it

 

[xilolee]

In device manager view menu, tick show hidden devices, then check if you can find it in:

• disk drives
• dvd/cd-rom drives
• other devices
• scsi and raid controllers
• storage controllers

Edit:
Too late: where it was?

 

[LoweDennis]

Were daemon tools driver was it was towards the end in a group of drivers.

 

[xilolee]

Ok, then let's see in the coming days if the problem was it. :smile9:

 

[LoweDennis]

Okay I'll keep you updated