[SOLVED] Code 80004005 when trying to update monthly rollup updates

[mdaallen]

Windows Server 64-bit 2008 r2 enterprise SP1 machine, have a bunch of CSI Missing Winning Component Key errors showing up. Can install some updates but not the monthly rollup ones. Can't run the SFCFix, because most external sites are blocked on this server. I attached the CBS log files where you can see the errors. Any help would be greatly appreciated.

 

[mdaallen]

Seems like you will need this as well judging from other posts.

Download COMPONENTS.zip from Sendspace.com - send big files the easy way

 

[mdaallen]

Is there anything else you need?

 

[mdaallen]

Would really love some help

 

[Sysnative Windows Update]

Hello and welcome! Please accept our deepest apologies. We thought that you were being assisted by someone due to the number of replies.

I will go through the logs and propose a fix as soon as I can.

 

[Sysnative Windows Update]

Install Update with DISM

1. Download this update and save to your desktop. The file name will be Windows6.1-KB3207752-x64.cab.zip.
2. Right-click on this file and select Extract All... Click the Extract button. You can close the folder window that opens
3. Click on the Start button and in the search box, type Command Prompt
4. When you see Command Prompt on the list, right-click on it and select Run as administrator. Go ahead and allow if you receive the UAC prompt.
5. Copy and paste the following command into the command prompt window and press enter.
   
   dism /online /add-package /packagepath:%userprofile%\desktop\Windows6.1-KB3207752-x64.cab\Windows6.1-KB3207752-x64.cab
6. You should receive the message:
   The operation completed successfully.
   Restart Windows to complete this operation. <---You may not get this line.
   Do you want to restart the computer now (Y/N)? <---You may not get this line.

Go ahead and do so if prompted. Let me know what errors if any come up. If you do get errors, please zip/attach your CBS.log
If successful, please run SURT again and attach CBS.log.

 

[mdaallen]

OK, great, thank you very much for your help. Ran it, no errors, did not ask me to reboot. Ran SURT, here is the file

Download CBS.zip from Sendspace.com - send big files the easy way

 

[Sysnative Windows Update]

Oops, my bad, you should attach CheckSUR.log, not CBS.log.

 

[mdaallen]

Errors are gone, I did try running the windows update, got the same error 80004005

 

[Sysnative Windows Update]

Please create a new user account. Name it Test, give it admin privileges. Log on and try updates.

 

[mdaallen]

I did that, same error.

 

[Sysnative Windows Update]

Please try installing again and when it fails, attach CBS.log.

 

[mdaallen]

Download CBS.zip from Sendspace.com - send big files the easy way

 

[Sysnative Windows Update]

Remove Update Manually
1. Click on the Start button and in the search box, type Command Prompt
2. When you see Command Prompt on the list, right-click on it and select Run as administrator
3. When command prompt opens, copy and paste the following command into it, press enter
wusa /uninstall /KB:4019264

4. Let me know if it says it was successful or if there are any errors.

 

[mdaallen]

 

[Sysnative Windows Update]

FRST Registry Search
1. Click your Start button and choose Control Panel.
2. In the upper right corner ensure the View by: is set to Category.
3. Select the Programs group.
4. Click the Turn Windows features on or off link. This will bring up the Windows Features dialog. Wait until this dialog populates with information.
Note: This loads your components hive which is what we want. Please keep this dialog open while you perform the remaining steps.
5. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
6. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
7. Copy and paste KB4019264 into the Search box and click the Search Registry button.
8. When the scan is complete a notepad window will open with the results. Please attach this to your next reply. It is saved on your desktop named SearchReg.txt.
9. You may close any remaining open windows now.
​

 

[mdaallen]

View attachment SearchReg.txt

 

[Sysnative Windows Update]

FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Download attached file and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
2. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
3. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
4. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.
5. Try updates and attach CBS.log if any fail.

 

[mdaallen]

Incredible! The update worked, thank you so much.

 

[Sysnative Windows Update]

No problem. :)