[SOLVED] Certain Programs Keep Crashing; Lots of SFC Errors

G

gutenshmeis

Member
Joined
Oct 27, 2015
Posts
10
Hi, I'm sorry if this is a long read, but I'm trying to provide as much information as possible as to help you guys understand my dilemma.

I was having trouble with viruses and my friend said he could fix it. After a few hours, he said he felt we had to format my HDD and reinstall Windows.

So on and so forth, we got done with that and I went to install my Logitech drivers. When I went to launch them, however, I got this error message:

Problem signature:
Problem Event Name: APPCRASH
Application Name: LCore.exe
Application Version: 8.75.30.0
Application Timestamp: 561e7fd0
Fault Module Name: MSVCR120.dll
Fault Module Version: 12.0.21005.1
Fault Module Timestamp: 524f83ff
Exception Code: c000001d
Exception Offset: 000000000008ca90
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional Information 1: 1430
Additional Information 2: 1430802f18a1153b4abc65d93052be09
Additional Information 3: 4298
Additional Information 4: 4298bdac9d6dbf99ad7d18543fcebdd0


I ignored this and checked to see if a game I usually play ran, and it immediately crashed to desktop upon loading. The game has it's own diagnostic tool and only provided a code, so I don't think pasting it here would help, but I googled the code and found a solution to change the game to 32-bit (as opposed to 64). Mind you, this game had never given me issues before and I have a 64-bit processor with a 64-bit Windows 7 install. This solution worked, but did not comfort me.

Another issued arised when I went to listen to music. The player I usually use crashed immediately with this error:

Problem signature:
Problem Event Name: APPCRASH
Application Name: PotPlayerMini64.exe
Application Version: 0.0.0.0
Application Timestamp: 550bde3b
Fault Module Name: OpenCodecUnity64.dll
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 5587c249
Exception Code: c000001d
Exception Offset: 0000000000357c50
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 1033
Additional Information 1: d681
Additional Information 2: d6811f19dddb8d29e5b0602a8bb4b675
Additional Information 3: 18e7
Additional Information 4: 18e7208e0d7b22bd7e50664bf2b54bb4

Long story short, I ran SFC, saw some weird errors, and found my way here.


Also, I noticed in the logs, "pA = PROCESSOR_ARCHITECTURE_AMD64", but my processor is Intel. Is this normal?

General Computer Specs (if necessary):
Intel i5 4670k
ASRock Z87 Extreme4
Nvidia GTX760
8GB RAM
 

Attachments

Hi gutenshmeis :)

My name is Aura and I'll be assisting you with your issue. Follow the instructions below please.

myjIXnC.png
SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.
  • Download SFCFix and move the executable on your Desktop;
  • Download the attached SFCFix.zip and move the archive to your Desktop;
    Note: Make sure that the file is named SFCFix.zip, do not rename it.
  • Save any work you have open, and close every programs;
  • Drag the SFCFix.zip archive file over the SFCFix.exe executable and release it;
    mMabJGT.gif
  • SFCFix will launch, let it complete;
  • Once done, a file will appear on your Desktop, called SFCFix.txt;
  • Open the file, then copy and paste its content in your next reply;
SFCFix.zip
 
SFCFix version 2.4.5.0 by niemiro.Start time: 2015-10-29 21:32:42.857
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\Bill\Desktop\SFCFix.zip [1]








PowerCopy::
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-setup-component_31bf3856ad364e35_6.1.7600.16385_none_8e216ff5c6f34f3e\Setup.exe
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-setup-component_31bf3856ad364e35_6.1.7600.16385_none_8e216ff5c6f34f3e\win32ui.dll
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-s..on-wizard-framework_31bf3856ad364e35_6.1.7600.16385_none_1247d6dd6b2a4026\spwizimg.dll
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-s..on-wizard-framework_31bf3856ad364e35_6.1.7600.16385_none_1247d6dd6b2a4026\spwizres.dll


WARNING: File C:\Windows\winsxs\amd64_microsoft-windows-setup-component_31bf3856ad364e35_6.1.7600.16385_none_8e216ff5c6f34f3e\Setup.exe was not backed up as that would replace the current backup.
Successfully copied file C:\Users\Bill\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-setup-component_31bf3856ad364e35_6.1.7600.16385_none_8e216ff5c6f34f3e\Setup.exe to C:\Windows\winsxs\amd64_microsoft-windows-setup-component_31bf3856ad364e35_6.1.7600.16385_none_8e216ff5c6f34f3e\Setup.exe.
WARNING: File C:\Windows\winsxs\amd64_microsoft-windows-setup-component_31bf3856ad364e35_6.1.7600.16385_none_8e216ff5c6f34f3e\win32ui.dll was not backed up as that would replace the current backup.
Successfully copied file C:\Users\Bill\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-setup-component_31bf3856ad364e35_6.1.7600.16385_none_8e216ff5c6f34f3e\win32ui.dll to C:\Windows\winsxs\amd64_microsoft-windows-setup-component_31bf3856ad364e35_6.1.7600.16385_none_8e216ff5c6f34f3e\win32ui.dll.
WARNING: File C:\Windows\winsxs\amd64_microsoft-windows-s..on-wizard-framework_31bf3856ad364e35_6.1.7600.16385_none_1247d6dd6b2a4026\spwizimg.dll was not backed up as that would replace the current backup.
Successfully copied file C:\Users\Bill\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-s..on-wizard-framework_31bf3856ad364e35_6.1.7600.16385_none_1247d6dd6b2a4026\spwizimg.dll to C:\Windows\winsxs\amd64_microsoft-windows-s..on-wizard-framework_31bf3856ad364e35_6.1.7600.16385_none_1247d6dd6b2a4026\spwizimg.dll.
WARNING: File C:\Windows\winsxs\amd64_microsoft-windows-s..on-wizard-framework_31bf3856ad364e35_6.1.7600.16385_none_1247d6dd6b2a4026\spwizres.dll was not backed up as that would replace the current backup.
Successfully copied file C:\Users\Bill\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-s..on-wizard-framework_31bf3856ad364e35_6.1.7600.16385_none_1247d6dd6b2a4026\spwizres.dll to C:\Windows\winsxs\amd64_microsoft-windows-s..on-wizard-framework_31bf3856ad364e35_6.1.7600.16385_none_1247d6dd6b2a4026\spwizres.dll.


Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-setup-component_31bf3856ad364e35_6.1.7600.16385_none_8e216ff5c6f34f3e\Setup.exe
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-setup-component_31bf3856ad364e35_6.1.7600.16385_none_8e216ff5c6f34f3e\Setup.exe
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-setup-component_31bf3856ad364e35_6.1.7600.16385_none_8e216ff5c6f34f3e\win32ui.dll
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-setup-component_31bf3856ad364e35_6.1.7600.16385_none_8e216ff5c6f34f3e\win32ui.dll
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-s..on-wizard-framework_31bf3856ad364e35_6.1.7600.16385_none_1247d6dd6b2a4026\spwizimg.dll
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-s..on-wizard-framework_31bf3856ad364e35_6.1.7600.16385_none_1247d6dd6b2a4026\spwizimg.dll
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-s..on-wizard-framework_31bf3856ad364e35_6.1.7600.16385_none_1247d6dd6b2a4026\spwizres.dll
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-s..on-wizard-framework_31bf3856ad364e35_6.1.7600.16385_none_1247d6dd6b2a4026\spwizres.dll
PowerCopy:: directive completed successfully.








Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 4 datablocks.
Finish time: 2015-10-29 21:32:43.373
Script hash: 50jt8+wcN2xecS6+xpU2WBRCDre10okLHEfJ85/C8uQ=
----------------------EOF-----------------------
 
Alright, follow the instructions below please.

EndqYRa.png
System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;
  • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select
    Spcusrh.png
    Run as Administrator
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command below and press on Enter;
    Code: 
    sfc /scannow
    Note: There's a space between "sfc" and "/scannow";
  • Once the scan is complete, enter the command below and press on Enter
    Code: 
    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  • A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.
 
More files to replace.

myjIXnC.png
SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.
  • Download SFCFix and move the executable on your Desktop;
  • Download the attached SFCFix.zip and move the archive to your Desktop;
    Note: Make sure that the file is named SFCFix.zip, do not rename it.
  • Save any work you have open, and close every programs;
  • Drag the SFCFix.zip archive file over the SFCFix.exe executable and release it;
    mMabJGT.gif
  • SFCFix will launch, let it complete;
  • Once done, a file will appear on your Desktop, called SFCFix.txt;
  • Open the file, then copy and paste its content in your next reply;
View attachment SFCFix.zip
 
SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-10-30 11:48:38.700
Microsoft Windows 7 Service Pack 1 - amd64
Using .zip script file at C:\Users\Bill\Desktop\SFCFix.zip [0]








PowerCopy::
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-setup-component_31bf3856ad364e35_6.1.7601.17514_none_905283bdc3e1d2d8\W32UIRes.dll
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-s..component.resources_31bf3856ad364e35_6.1.7600.16385_en-us_dd7048d7d357ea1b\audit.exe.mui
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-s..component.resources_31bf3856ad364e35_6.1.7600.16385_en-us_dd7048d7d357ea1b\oobeldr.exe.mui
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-s..component.resources_31bf3856ad364e35_6.1.7600.16385_en-us_dd7048d7d357ea1b\setup.exe.mui
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-s..component.resources_31bf3856ad364e35_6.1.7600.16385_en-us_dd7048d7d357ea1b\W32UIRes.dll.mui
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-s..component.resources_31bf3856ad364e35_6.1.7600.16385_en-us_dd7048d7d357ea1b\windeploy.exe.mui
Successfully took permissions for file or folder C:\Windows\winsxs\amd64_microsoft-windows-s..component.resources_31bf3856ad364e35_6.1.7600.16385_en-us_dd7048d7d357ea1b\WinLGDep.dll.mui


Successfully copied file C:\Users\Bill\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-setup-component_31bf3856ad364e35_6.1.7601.17514_none_905283bdc3e1d2d8\W32UIRes.dll to C:\Windows\winsxs\amd64_microsoft-windows-setup-component_31bf3856ad364e35_6.1.7601.17514_none_905283bdc3e1d2d8\W32UIRes.dll.
Successfully copied file C:\Users\Bill\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-s..component.resources_31bf3856ad364e35_6.1.7600.16385_en-us_dd7048d7d357ea1b\audit.exe.mui to C:\Windows\winsxs\amd64_microsoft-windows-s..component.resources_31bf3856ad364e35_6.1.7600.16385_en-us_dd7048d7d357ea1b\audit.exe.mui.
Successfully copied file C:\Users\Bill\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-s..component.resources_31bf3856ad364e35_6.1.7600.16385_en-us_dd7048d7d357ea1b\oobeldr.exe.mui to C:\Windows\winsxs\amd64_microsoft-windows-s..component.resources_31bf3856ad364e35_6.1.7600.16385_en-us_dd7048d7d357ea1b\oobeldr.exe.mui.
Successfully copied file C:\Users\Bill\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-s..component.resources_31bf3856ad364e35_6.1.7600.16385_en-us_dd7048d7d357ea1b\setup.exe.mui to C:\Windows\winsxs\amd64_microsoft-windows-s..component.resources_31bf3856ad364e35_6.1.7600.16385_en-us_dd7048d7d357ea1b\setup.exe.mui.
Successfully copied file C:\Users\Bill\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-s..component.resources_31bf3856ad364e35_6.1.7600.16385_en-us_dd7048d7d357ea1b\W32UIRes.dll.mui to C:\Windows\winsxs\amd64_microsoft-windows-s..component.resources_31bf3856ad364e35_6.1.7600.16385_en-us_dd7048d7d357ea1b\W32UIRes.dll.mui.
Successfully copied file C:\Users\Bill\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-s..component.resources_31bf3856ad364e35_6.1.7600.16385_en-us_dd7048d7d357ea1b\windeploy.exe.mui to C:\Windows\winsxs\amd64_microsoft-windows-s..component.resources_31bf3856ad364e35_6.1.7600.16385_en-us_dd7048d7d357ea1b\windeploy.exe.mui.
Successfully copied file C:\Users\Bill\AppData\Local\niemiro\Archive\winsxs\amd64_microsoft-windows-s..component.resources_31bf3856ad364e35_6.1.7600.16385_en-us_dd7048d7d357ea1b\WinLGDep.dll.mui to C:\Windows\winsxs\amd64_microsoft-windows-s..component.resources_31bf3856ad364e35_6.1.7600.16385_en-us_dd7048d7d357ea1b\WinLGDep.dll.mui.


Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-setup-component_31bf3856ad364e35_6.1.7601.17514_none_905283bdc3e1d2d8\W32UIRes.dll
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-setup-component_31bf3856ad364e35_6.1.7601.17514_none_905283bdc3e1d2d8\W32UIRes.dll
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-s..component.resources_31bf3856ad364e35_6.1.7600.16385_en-us_dd7048d7d357ea1b\audit.exe.mui
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-s..component.resources_31bf3856ad364e35_6.1.7600.16385_en-us_dd7048d7d357ea1b\audit.exe.mui
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-s..component.resources_31bf3856ad364e35_6.1.7600.16385_en-us_dd7048d7d357ea1b\oobeldr.exe.mui
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-s..component.resources_31bf3856ad364e35_6.1.7600.16385_en-us_dd7048d7d357ea1b\oobeldr.exe.mui
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-s..component.resources_31bf3856ad364e35_6.1.7600.16385_en-us_dd7048d7d357ea1b\setup.exe.mui
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-s..component.resources_31bf3856ad364e35_6.1.7600.16385_en-us_dd7048d7d357ea1b\setup.exe.mui
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-s..component.resources_31bf3856ad364e35_6.1.7600.16385_en-us_dd7048d7d357ea1b\W32UIRes.dll.mui
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-s..component.resources_31bf3856ad364e35_6.1.7600.16385_en-us_dd7048d7d357ea1b\W32UIRes.dll.mui
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-s..component.resources_31bf3856ad364e35_6.1.7600.16385_en-us_dd7048d7d357ea1b\windeploy.exe.mui
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-s..component.resources_31bf3856ad364e35_6.1.7600.16385_en-us_dd7048d7d357ea1b\windeploy.exe.mui
Successfully restored ownership for C:\Windows\winsxs\amd64_microsoft-windows-s..component.resources_31bf3856ad364e35_6.1.7600.16385_en-us_dd7048d7d357ea1b\WinLGDep.dll.mui
Successfully restored permissions on C:\Windows\winsxs\amd64_microsoft-windows-s..component.resources_31bf3856ad364e35_6.1.7600.16385_en-us_dd7048d7d357ea1b\WinLGDep.dll.mui
PowerCopy:: directive completed successfully.








Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 11 datablocks.
Finish time: 2015-10-30 11:48:39.258
Script hash: F+nh+aRHODyCWCC46XiR51qPfh6xrWg/IbXchXDT+wA=
----------------------EOF-----------------------
 
Time for a new SFC scan to see if the replacements are accepted.

EndqYRa.png
System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;
  • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select
    Spcusrh.png
    Run as Administrator
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command below and press on Enter;
    Code: 
    sfc /scannow
    Note: There's a space between "sfc" and "/scannow";
  • Once the scan is complete, enter the command below and press on Enter
    Code: 
    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  • A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.
 
It seems that I need to ask your permission to download this file, I need a public download URL please :)
 
SFC didn't detect anything let's see what SURT have to say.

IGJdB0T.png
System Update Readiness Tool (SURT) - Scan
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log;
  • Download the right version of SURT for your system;
    • Your version of Windows is:
  • Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes);
  • On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log;
  • Attach this log in your next reply;
Alternatively, if these instructions are unclear for you, you can follow the tutorial below.

System Update Readiness Tool (SURT)
 
Hi, sorry for the delayed response. My computer seems to be running properly, but I will still perform the steps as asked.
 
Alright, I'll be waiting for the log :)
 
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-11-02 17:20


Checking Windows Servicing Packages


Checking Package Manifests and Catalogs


Checking Package Watchlist


Checking Component Watchlist


Checking Packages


Checking Component Store


Summary:
Seconds executed: 1824
No errors detected
 
SURT returned a clean log, so file system wise, you are good to go. Did you manage to install your programs, or do they still crash?
 
The programs have installed correctly and seem to be running fine. What could have caused this, and what do you think had fixed it?
 
From what I can see, you had corrupt files related to the Windows installation process, but I can't say for sure if they caused these issues or not. Without more informations on the crashes, I guess we'll never know.
 
No problem, you're welcome :)
 
You must log in or register to reply here.

Has Sysnative Forums helped you? Please consider donating to help us support the site!

Back
Top