Can't upgrade Windows 7 to 10

matt_henry · Feb 3, 2020

Hello guys!

I'm desperately trying to update our company's (car workshop) office computers, which run on Windows 7 SP1 with all recent updates installed.
The update stops with error code 0x8007042B-0x2000D after the first reboot.

I already tried stopping all running databases, disconnecting the ethernet cable and deleted the downloaded installation files to start fresh. I'm using the MediaCreationTool and didn't create any bootable media, but started the update directly.

I ran SFCScan with no result.

Runnig DSIM exits with error code 87 likely translated to "Option "restorehealth" is not recognized in this context".

I downloaded and ran SFCFix with no result.

I also ran SetupDiag with the following result:

Code:

Matching Profile found: FindFatalPluginFailure - E48E3F1C-26F6-4AFB-859B-BF637DA49636
SetupDiag version: 1.6.0.0
System Information:
    Machine Name = MICHAEL
    Manufacturer = Gigabyte Technology Co., Ltd.
    Model = H97-HD3
    HostOSArchitecture = 1031
    FirmwareType = UEFI
    BiosReleaseDate = 20150918000000.000000+000
    BiosVendor = BIOS Date: 09/18/15 22:06:35 Ver: 04.06.05
    BiosVersion = F8
    HostOSVersion = 6.1.7601
    HostOSBuildString = 7601.24545.amd64fre.win7sp1_ldr_escrow.200102-1707
    TargetOSBuildString = 10.0.18362.590 (19h1_release_svc_prod1.191209-1753)
    HostOSLanguageId =
    HostOSEdition = Professional
    RegisteredAV =
    FilterDrivers = FileInfo
    UpgradeStartTime = 31.01.2020 19:16:59
    UpgradeEndTime = 31.01.2020 19:33:14
    UpgradeElapsedTime = 00:16:15
    CV = uM3ItrKz2kyfqz/i
    ReportId =


Error: SetupDiag reports fatal migration plug-in failure.
Last Phase: Safe OS
Last Operation: Offline portion of first and oobe boot apply operations

Plug-in Name = %windir%\system32\migration\SxsMigPlugin.dll
Migration Operation = IPostApply->PostApply
Plug-in Error: 0x00000002

Refer to "https://docs.microsoft.com/en-us/windows/desktop/Debug/system-error-codes" for error information.

Last Setup Phase:
Phase Name: Safe OS
    Phase Started: 31.01.2020 19:24:55
    Phase Ended: 01.01.0001 00:00:00
    Phase Time Delta: 00:00:00
    Completed Successfully? False


Last Setup Operation:
Operation Name: Offline portion of first and oobe boot apply operations
    Operation Started: 31.01.2020 19:30:56
    Operation Ended: 01.01.0001 00:00:00
    Operation Time Delta: 0:00:00:00,0000000
    Completed Successfully? False

Here's a link to my CBS Folder ZIP.

I'll also attach links to the setuperr.log and setupact.log.

Hopefully I didn't forget any crucial information and want to say thanks in advance to everyone who takes his/her time to look into this. :)

Sysnative Windows Update · Feb 4, 2020

Hi!

Step#1 - FRST Scan

1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Right-click FRST64.exe and click Run as Administrator to run it as administrator. When the tool opens, click Yes to disclaimer.
3. Please ensure you place a check mark in the Addition.txt check box at the bottom of the form before running (if not already checked).
4. Press Scan button.
5. It will produce a log called FRST.txt in the same directory the tool is run from (which should now be the desktop)
6. Please attach the log back here.
7. Another log (Addition.txt - also located in the same directory as FRST64.exe) will be generated Please also attach that along with the FRST.txt in your reply.

matt_henry · Feb 6, 2020

Sorry for the delayed reply. I had the day off yesterday.

I ran FRST with the following results (edit: it's in german language, sorry):

Sysnative Windows Update · Feb 8, 2020

Hi!

Please uninstall F-Secure and retry upgrading.

matt_henry · Feb 9, 2020

Hi and thanks for your answer.

I uninstalled F-Secure prior to posting here, I reinstalled it though because the upgrade also failed while it was not installed. Should I deinstall again anyway then?

Sysnative Windows Update · Feb 9, 2020

matt_henry · Feb 10, 2020

Will uninstall F-Secure tonight after work, the machine is being used all day.

matt_henry · Feb 10, 2020

Hi!

I uninstalled F-Secure as asked, but the upgrade failed again. Here are the subsequent setupact.log and setuperr.log files.
I can take more actions tomorrow evening at the earliest.

Thanks for taking the time!

Sysnative Windows Update · Feb 12, 2020

Hi!

Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download the attached fixlist.txt and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.

matt_henry · Feb 12, 2020

Hi, I ran the tool and it generated the following logfile.

I guess I should now run the upgrade again (will find time tomorrow evening)? Deinstall F-Secure again, too?

Sysnative Windows Update · Feb 19, 2020

Keep it uninstalled.

Yes.

matt_henry · Feb 20, 2020

Sadly it failed again after applying the fix & deinstalling F-Secure.

I'll upload the setupact.log and setuperr.log again.

Thanks a million for your help, much appreciated.

Sysnative Windows Update · Feb 20, 2020

Can I have a screenshot of Disk Management?

matt_henry · Feb 21, 2020

Sure:

Sysnative Windows Update · Feb 25, 2020

Please uninstall OpenVPN and run the following fix. Afterwards, retry the upgrade and if it fails, provide fresh FRST logs:

Step#1 - FRST Fix
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
1. Please download Farbar Recovery Scan Tool and save it to your Desktop.
Note: You need to run the 64-bit Version so please ensure you download that one.
2. Download the attached fixlist.txt and save it to the Desktop.
Note. It's important that both files, FRST64 and fixlist.txt are in the same location or the fix will not work (in this case...the desktop).
3. Run FRST64 by Right-Clicking on the file and choosing Run as administrator.
4. Press the Fix button just once and wait. If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
5. When finished FRST64 will generate a log on the Desktop (Fixlog.txt). Please post the contents of it in your reply.

matt_henry · Feb 26, 2020

Hi, I cannot find OpenVPN in the installed software list:

Should I do the formentioned steps anyway then?

Sysnative Windows Update · Feb 26, 2020

matt_henry · Feb 26, 2020

I ran the fix, will retry the update after work. Thanks.

Sysnative Windows Update · Feb 26, 2020

No problem.

matt_henry · Mar 14, 2020

Sorry for not replying for so long. I found the time today to try the update again and it worked!

Thank you very much for your help!

Can't upgrade Windows 7 to 10

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