[SOLVED] Can't update (error-code-8007371B) or refresh Windows 8-1

Syncopator

Syncopator

Active member
Joined
Jan 15, 2016
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I have been receiving help at Windows Secrets Lounge, so far without success. It has been suggested that I supply a link to that thread so that you can see what has been tried so far.
Can't update (error code 8007371B) or refresh Windows 8.1 | Windows Secrets Lounge

Here is the SFCFix log:

SFCFix version 2.4.7.0 by niemiro.
Start time: 2016-01-25 21:33:56.564
Microsoft Windows 8.1 Update 3 - amd64
Not using a script file.
AutoAnalysis::
SUMMARY: No corruptions were detected.
AutoAnalysis:: directive completed successfully.
Successfully processed all directives.
SFCFix version 2.4.7.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2016-01-25 21:35:14.547
----------------------EOF-----------------------

N.B. I have tried three times to attach the zipped cbs log without success. What am I missing?

View attachment cbs log.zip
 
Last edited by a moderator:
Hi Syncopator :)

My name is Aura and I'll be assisting you with your issue. Follow the instructions below please.

myjIXnC.png
SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.
  • Download SFCFix and move the executable on your Desktop;
  • Download the attached SFCFix.zip and move the archive to your Desktop;
    Note: Make sure that the file is named SFCFix.zip, do not rename it.
  • Save any work you have open, and close every programs;
  • Drag the SFCFix.zip archive file over the SFCFix.exe executable and release it;
    mMabJGT.gif
  • SFCFix will launch, let it complete;
  • Once done, a file will appear on your Desktop, called SFCFix.txt;
  • Open the file, then copy and paste its content in your next reply;
View attachment SFCFix.zip
 
Good afternoon Aura and thank you.

SFCFix version 2.4.8.0 by niemiro.
Start time: 2016-01-26 21:30:40.495
Microsoft Windows 8.1 Update 3 - amd64
Using .zip script file at C:\Users\Administrator\Desktop\SFCFix.zip [0]


PowerCopy::
Successfully took permissions for file or folder C:\WINDOWS\winsxs\amd64_macrovision-protection-safedisc_31bf3856ad364e35_6.3.9600.18037_none_4ea4149091118e5d\secdrv.sys
Successfully copied file C:\Users\Administrator\AppData\Local\niemiro\Archive\winsxs\amd64_macrovision-protection-safedisc_31bf3856ad364e35_6.3.9600.18037_none_4ea4149091118e5d\secdrv.sys to C:\WINDOWS\winsxs\amd64_macrovision-protection-safedisc_31bf3856ad364e35_6.3.9600.18037_none_4ea4149091118e5d\secdrv.sys.
Successfully restored ownership for C:\WINDOWS\winsxs\amd64_macrovision-protection-safedisc_31bf3856ad364e35_6.3.9600.18037_none_4ea4149091118e5d\secdrv.sys
Successfully restored permissions on C:\WINDOWS\winsxs\amd64_macrovision-protection-safedisc_31bf3856ad364e35_6.3.9600.18037_none_4ea4149091118e5d\secdrv.sys
PowerCopy:: directive completed successfully.


Successfully processed all directives.
SFCFix version 2.4.8.0 by niemiro has completed.
Currently storing 1 datablocks.
Finish time: 2016-01-26 21:30:41.463
Script hash: RgwykGgGSTAWhLCjeS1SZqdV8XsuJtW3AVB+xCwHkGw=
----------------------EOF-----------------------
 
Now we need to run SFC again to see if the replacement was made using SFCFix is accepted :)

EndqYRa.png
System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;
  • On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select
    Spcusrh.png
    Run as Administrator
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command below and press on Enter;
    Code: 
    sfc /scannow
    Note: There's a space between "sfc" and "/scannow";
  • Once the scan is complete, enter the command below and press on Enter
    Code: 
    copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
  • A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't have the information from the scan anymore. So archive it and upload it as soon as you can.
 
Looks like the replacement was successful :) Now we'll run DISM to see if it returns anything else before we try to install the updates again.

EndqYRa.png
DISM - Fixing Component Store Corruption
Follow the instructions below to run a DISM operation on your system.
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command below and press on Enter;
    Code: 
    DISM /Online /Cleanup-Image /RestoreHealth
  • Let the scan run until the end (100%). Depending on your system, it can take some time;
  • Copy the C:\Windows\Logs\DISM folder and C:\Windows\Logs\CBS\CBS.log file on your Desktop, then right-click on it, go to Send to... and select Compressed .zip archive;
  • Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the DISM scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.
 
I don't a DISM output in both CBS.log and DISM.log. Can you run it again and upload the new logs after please?
 
I don't see a DISM output, sorry*. Can you run it again please and upload the logs?
 
Still no presence of a DISM output in both logs, weird. When you run the DISM command I gave you, what does it do? Does it completes at 100% or before? What message is being returned?
 
At the start it goes almost immediately to 20%, it stops there for along time and then goes quickly to 40%. m Some time later it finishes - at 80%.



dism.jpg
 
Follow the instructions below please.

zImGw67.png
Windows Repair All-In-One
NOTE: Before following to step below, please disable your Antivirus software or any other real-time security software that you have enabled.
  • Boot in Safe Mode with Networking;
  • Download the portable version of Windows Repair All-In-One;
  • Move the file (archive) on your Desktop, and extract it there;
  • Go in the tweaking.com_windows_repair_aio folder, then Tweaking.com - Windows Repair folder, right-click on Repair_Windows.exe and select Run as Administrator;
  • From there, click on the Next button until you are presented with an Open Repairs button and click on it;
  • Let the Registry back up complete, and move on to the check-list window;
  • Click on the Unselect All button at the bottom, then check the following items:
    • Reset Service Permissions;
    • Repair Windows Updates;
    • Restore Important Windows Services;
    • Set Windows Services To Default Startup;
  • Once done, click on the Start Repairs button and let the scan execute;
  • If you are being prompted with a Security Warning, allow it to go through;
  • Once the repair is complete, it'll ask you to restart your computer, please do it;
 
I've done that Aura.

Windows Update still doesn't work. Of 14 important items, only 1, Update to Windows Defender, gets installed
 
All good. I just want to make sure that SFC and DISM scans return success messages before moving through, since if they don't, I don't expect Windows Update to work either. Now let's run DISM to see if it goes through properly.

EndqYRa.png
DISM - Fixing Component Store Corruption
Follow the instructions below to run a DISM operation on your system.
  • On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
  • On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
  • Enter the command below and press on Enter;
    Code: 
    DISM /Online /Cleanup-Image /RestoreHealth
  • Let the scan run until the end (100%). Depending on your system, it can take some time;
  • Copy the C:\Windows\Logs\DISM folder and C:\Windows\Logs\CBS\CBS.log file on your Desktop, then right-click on it, go to Send to... and select Compressed .zip archive;
  • Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;
Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the DISM scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.
 
Alright, in Windows Explorer, go in the folder below:
Code: 
C:\Windows\WinSxS\ManifestCache
There should be a file with a .bin extension and blob in it's name. For exemple, mine is called 702349c5b78f9a04_blobs.bin. Rename that file to backup.bin, then restart your computer. After the restart, wait 10-15 minutes to make sure that Windows is well started, then check in the ManifestCache folder to see if a new blob file have been created.
 
I tried that. It says I need to have permission from Administrator. I am the Administrator. I right clicked on it and selected Take Ownership, but that made no difference.
 
Open a command prompt with Admin Rights (right-click on it and select Run as Administrator) and enter the following commands (after each one, press on Enter to execute it):
Code: 
cd C:\Windows\WinSxS\ManifestCache
ren $FILE.bin backup.bin
You need to replace the $FILE string with the name of the file in the ManifestCache folder, without adding the extension (since I already added the .bin). Let me know if this renames the file or not.
 
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