Can't update Dell XPS 13 9380, error (0xc1900101)

giangp · May 9, 2022

I have tried to update my system to Windows 11 but I keep getting the error (0xc1900101) even though I don't have any peripherals connected, I have updated every driver. I also tried turning them off but nothing works! I have 50 GB of free space on my laptop with Windows 11 already downloaded but can't install it. I also have activated the secure boot and BitLocker. I'm not sure what is happening, I think it can be something with the RegisteredAV, I don't have that AV on my laptop, I downloaded some tools to uninstall but it is already uninstalled. Appreciate any kind of help.

Matching Profile found: FindAbruptDownlevelFailure - 55882B1A-DA3E-408A-9076-23B22A0472BD
SetupDiag version: 1.6.2107.27002
System Information:
Machine Name = DESKTOP-K11SJDV
Manufacturer = Dell Inc.
Model = XPS 13 9380
HostOSArchitecture = 1033
FirmwareType = UEFI
BiosReleaseDate = 20220317000000.000000+000
BiosVendor =
BiosVersion = 1.18.0
HostOSVersion =
HostOSBuildString = 19041.1.amd64fre.vb_release.191206-1406
TargetOSBuildString = 10.0.22000.613 (co_release_svc_prod1.220323-1733)
HostOSLanguageId =
HostOSEdition = Core
RegisteredAV = Bitdefender Antivirus Free Antimalware
FilterDrivers = FileInfo
UpgradeStartTime = 5/9/2022 11:53:52 AM
UpgradeEndTime = 5/9/2022 12:26:37 PM
UpgradeElapsedTime = 00:32:45
CV = mzurSZThQUeOWGwq
ReportId = 14BE00B6-0E43-4184-B204-C1BF5C9D46CF

Error: SetupDiag reports abrupt down-level failure.
Last Operation: Finalize
Error: 0xC1900101 - 0x60016
LogEntry: 2022-05-09 12:25:00, Error MOUPG CDlpActionFinalize::ExecuteSetupPlatformFinalize(1192): Result = 0xC1900101[gle=0x8007000d]

Refer to "Tutorial - Debug system error codes - Win32 apps" for error information.

Last Setup Phase:
Phase Name: Finalize
Phase Started: 5/9/2022 12:24:51 PM
Phase Ended: 1/1/0001 12:00:00 AM
Phase Time Delta: 00:00:00
Completed Successfully? False

Last Setup Operation:
Operation Name: Gather data, scope: EVERYTHING
Operation Started: 5/9/2022 12:24:53 PM
Operation Ended: 1/1/0001 12:00:00 AM
Operation Time Delta: 0:00:00:00.0000000
Completed Successfully? False

Maxstar · May 25, 2022

Hi and welcome to Sysnative,

Download the

Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link

Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST.
Right-click to run the tool as administrator. When the tool opens click Yes to disclaimer.
Note: Ensure that the Addition.txt check box is checked at the bottom of the form within the Optional Scan area.
Press the Scan button.
Please wait for the tool to finish. It will produce two logfiles called FRST.txt and Addition.txt in the same directory the tool is run from (which should be the desktop)
Post the logfiles FRST.txt and Addition.txt as attachment in your next reply.

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Can't update Dell XPS 13 9380, error (0xc1900101)

giangp

New member

Maxstar

Windows Update Moderator, Security Analyst