Can't update Dell XPS 13 9380, error (0xc1900101)

[giangp]

I have tried to update my system to Windows 11 but I keep getting the error (0xc1900101) even though I don't have any peripherals connected, I have updated every driver. I also tried turning them off but nothing works! I have 50 GB of free space on my laptop with Windows 11 already downloaded but can't install it. I also have activated the secure boot and BitLocker. I'm not sure what is happening, I think it can be something with the RegisteredAV, I don't have that AV on my laptop, I downloaded some tools to uninstall but it is already uninstalled. Appreciate any kind of help.

Matching Profile found: FindAbruptDownlevelFailure - 55882B1A-DA3E-408A-9076-23B22A0472BD
SetupDiag version: 1.6.2107.27002
System Information:
Machine Name = DESKTOP-K11SJDV
Manufacturer = Dell Inc.
Model = XPS 13 9380
HostOSArchitecture = 1033
FirmwareType = UEFI
BiosReleaseDate = 20220317000000.000000+000
BiosVendor =
BiosVersion = 1.18.0
HostOSVersion =
HostOSBuildString = 19041.1.amd64fre.vb_release.191206-1406
TargetOSBuildString = 10.0.22000.613 (co_release_svc_prod1.220323-1733)
HostOSLanguageId =
HostOSEdition = Core
RegisteredAV = Bitdefender Antivirus Free Antimalware
FilterDrivers = FileInfo
UpgradeStartTime = 5/9/2022 11:53:52 AM
UpgradeEndTime = 5/9/2022 12:26:37 PM
UpgradeElapsedTime = 00:32:45
CV = mzurSZThQUeOWGwq
ReportId = 14BE00B6-0E43-4184-B204-C1BF5C9D46CF


Error: SetupDiag reports abrupt down-level failure.
Last Operation: Finalize
Error: 0xC1900101 - 0x60016
LogEntry: 2022-05-09 12:25:00, Error MOUPG CDlpActionFinalize::ExecuteSetupPlatformFinalize(1192): Result = 0xC1900101[gle=0x8007000d]

Refer to "Tutorial - Debug system error codes - Win32 apps" for error information.

Last Setup Phase:
Phase Name: Finalize
Phase Started: 5/9/2022 12:24:51 PM
Phase Ended: 1/1/0001 12:00:00 AM
Phase Time Delta: 00:00:00
Completed Successfully? False


Last Setup Operation:
Operation Name: Gather data, scope: EVERYTHING
Operation Started: 5/9/2022 12:24:53 PM
Operation Ended: 1/1/0001 12:00:00 AM
Operation Time Delta: 0:00:00:00.0000000
Completed Successfully? False

 

[Maxstar]

Hi and welcome to Sysnative,

Download the

Farbar Recovery Scan Tool and save it to your Desktop:

Download the 64 bit version: - Farbar Recovery Scan Tool Link

• Note: Your antivirus program may report FRST incorrectly as an infection. If so, disable the real-time protection when downloading and running FRST.
• Right-click to run the tool as administrator. When the tool opens click Yes to disclaimer.
• Note: Ensure that the Addition.txt check box is checked at the bottom of the form within the Optional Scan area.
• Press the Scan button.
• Please wait for the tool to finish. It will produce two logfiles called FRST.txt and Addition.txt in the same directory the tool is run from (which should be the desktop)
• Post the logfiles FRST.txt and Addition.txt as attachment in your next reply.