[SOLVED] Cant install USB Redirector: Error code = 0x00000005

[Qartvela]

Hello

Win7 64bit

Cant install USB Redirector:

https://www.incentivespro.com

Error code = 0x00000005
Error arg0 = 0x001302ac

Spoiler: Full log

USB Redirector Version 6.10
Windows 6.1 build 7601 x64
CreateDirectory: C:\Program Files\USB Redirector
CreateDirectory: C:\Program Files\USB Redirector\amd64
source file:usbredirector-installer.exe.amd64
Install File: C:\Program Files\USB Redirector\usbredirector-installer.exe
source file:usbredirectorsrv.exe.amd64
Install File: C:\Program Files\USB Redirector\usbredirectorsrv.exe
source file:usbredirector-uninstaller.exe.amd64
Install File: C:\Program Files\USB Redirector\usbredirector-uninstaller.exe
source file:usbrdrsh.exe.amd64
Install File: C:\Program Files\USB Redirector\usbrdrsh.exe
source file:usbredirector.exe.amd64
Install File: C:\Program Files\USB Redirector\usbredirector.exe
source file:usbredirector-license.txt
Install File: C:\Program Files\USB Redirector\usbredirector-license.txt
source file:readme.txt
Install File: C:\Program Files\USB Redirector\readme.txt
source file:usbredirector-help.chm
Install File: C:\Program Files\USB Redirector\usbredirector-help.chm
source file:tusbd.cat.v7
Install File: C:\Program Files\USB Redirector\tusbd.cat
source file:tusbd.inf
Install File: C:\Program Files\USB Redirector\tusbd.inf
source file:tusbd.sys.amd64.v7
Install File: C:\Program Files\USB Redirector\amd64\tusbd.sys
source file:dpnptls.sys.amd64
Install File: C:\Program Files\USB Redirector\amd64\dpnptls.sys
source file:tusbdbus.cat
Install File: C:\Program Files\USB Redirector\tusbdbus.cat
source file:tusbdbus.inf
Install File: C:\Program Files\USB Redirector\tusbdbus.inf
source file:tusbdbus.sys.amd64
Install File: C:\Program Files\USB Redirector\amd64\tusbdbus.sys
USB Redirector Version 6.10
******* Service installation log *******
Install File: C:\Windows\system32\usbredirectorsrv.exe
**** Service installation complete ****
Error [0x5] at 684:19
Internal error: (0x5)
Notification thread is finished!
Waiting for notification thread!
DeleteFile: C:\Program Files\USB Redirector\usbd.sys
Error during installation.
Error code = 0x00000005
Error arg0 = 0x001302ac
=== Rollback process ===
RemoveInstallFiles: C:\Program Files\USB Redirector\amd64\dpnptls.sys
RemoveInstallFiles: C:\Program Files\USB Redirector\amd64\tusbd.sys
RemoveInstallFiles: C:\Program Files\USB Redirector\amd64\tusbdbus.sys
RemoveInstallFiles: C:\Program Files\USB Redirector\readme.txt
RemoveInstallFiles: C:\Program Files\USB Redirector\tusbd.cat
RemoveInstallFiles: C:\Program Files\USB Redirector\tusbd.inf
RemoveInstallFiles: C:\Program Files\USB Redirector\tusbdbus.cat
RemoveInstallFiles: C:\Program Files\USB Redirector\tusbdbus.inf
RemoveInstallFiles: C:\Program Files\USB Redirector\usbrdrsh.exe
RemoveInstallFiles: C:\Program Files\USB Redirector\usbredirector-help.chm
RemoveInstallFiles: C:\Program Files\USB Redirector\usbredirector-installer.exe
RemoveInstallFiles: C:\Program Files\USB Redirector\usbredirector-license.txt
RemoveInstallFiles: C:\Program Files\USB Redirector\usbredirector-uninstaller.exe
RemoveInstallFiles: C:\Program Files\USB Redirector\usbredirector.exe
RemoveInstallFiles: C:\Program Files\USB Redirector\usbredirectorsrv.exe
DeleteDirectory: C:\Program Files\USB Redirector\amd64

No answer from support, so I open the topic here

While installing I receive error, about this error I found:

https://www.incentivespro.com/forum/viewtopic.php?p=1749#1749

The problem was solved by addition of the Administrator in group of local users

But I have only one account Administrator

There is no idea how to solve this problem

 

[x BlueRobot]

Did you run the installer with administrative privileges? Did you receive a UAC prompt at all?

 

[Qartvela]

By default security warning disabled, all application running with administrative privileges, but at this time installation tested with enabled&disabled mode, with "run as admin" and without...

 

[xrobwx71]

Turn on or restart the computer. Press and tap the F8 key about every second until you see the Advanced Boot Options. Use the arrow keys to select an advanced option to Disable Driver Signature Enforcement. Try the install again.

 

[Qartvela]

@xrobwx71
I will test now...

 

[Qartvela]

Turn on or restart the computer. Press and tap the F8 key about every second until you see the Advanced Boot Options. Use the arrow keys to select an advanced option to Disable Driver Signature Enforcement. Try the install again.

Same problem

 

[xrobwx71]

What version Win 7 do you have?

What AV are you running?

 

[Qartvela]

 

[xrobwx71]

Thank you!
Go to Start -> Run -> GPEdit.msc
Now go to User Configuration -> Administrative Templates -> System -> Driver Installation -> Code signing for drivers

Click on "Disabled", then on "OK".

Reboot and retry installation.

Change it back to Enabled if you get a successful installation.

SOURCE

 

[Qartvela]

Already disabled

 

[xrobwx71]

Thanks for the info,
Enable it and set to zero (0)or ignore please.

I have found multiple instances of this error on their support forums, unfortunately they revert to email communications and thus hides the solutions or fixes to the public.

 

[Qartvela]

@xrobwx71
Thank you for your attention.

I will test now...

 

[Qartvela]

Same...

 

[xrobwx71]

Try this please.
How-To Easily Take Ownership Of Windows 7 Files and Folders

Turn off Anti Virus and also try if the above does not work.

 

[Qartvela]

Turn off Anti Virus and also try if the above does not work.

Already tested.

Try this please.
How-To Easily Take Ownership Of Windows 7 Files and Folders

Thank you. I will test now.

 

[Qartvela]

This file created and merged, but I do not understand next step... Trying install USB Redirector without result.

 

[xrobwx71]

The registry file you created and merged added "Take Ownership" in your right click context menu.

The next step would be to right click the USB Redirector executable, choose take ownership of file, then try the install.

Just to verify, you are right clicking the USB Redirector executable and choosing run as admin everytime?

 

[Qartvela]

For folders and other files added "Take Ownership"




But not added for EXE files:

 

[Qartvela]

Success with this manual: "take ownership" not showing for explorer.exe Solved - Windows 7 Help Forums

C:\Users\Administrator\Desktop\usb-redirector-technician>TAKEOWN /F * /R /D Y

SUCCESS: The file (or folder): "C:\Users\Administrator\Desktop\usb-redirector-te
chnician\license.txt" now owned by user "PC\Admin".

SUCCESS: The file (or folder): "C:\Users\Administrator\Desktop\usb-redirector-te
chnician\readme.txt" now owned by user "PC\Admin".

SUCCESS: The file (or folder): "C:\Users\Administrator\Desktop\usb-redirector-te
chnician\usbredirector-customer-module.exe" now owned by user "PC\Admin".

SUCCESS: The file (or folder): "C:\Users\Administrator\Desktop\usb-redirector-te
chnician\usbredirector-technician-setup.exe" now owned by user "PC\Admin".

But again same error while installing.

 

[xrobwx71]

Try installing from safe mode?