[SOLVED] Can't install Update KB3000850, any ideas?

ProbablyJack · Jun 17, 2016

I have tried installing the update several times, yet it comes up with an error. Any help with this would be greatly appreciated!

xilolee · Jun 17, 2016

Hi ProbablyJack.:welcome:

Read Windows Update Forum Posting Instructions (click) and provide the necessary informations to the experts.

:wave:

ProbablyJack · Jun 17, 2016

Hi, I tried running SFCFix and it ran into an Error saying the source files could not be downloaded. It says to use the "source" option, however I have no idea what that means, though it tells me to go to this link. Here is the DISM log, I uploaded it to my google drive as I have no idea what it means, hopefully someone does.

ProbablyJack · Jun 17, 2016

ProbablyJack said:
Hi, I tried running SFCFix and it ran into an Error saying the source files could not be downloaded. It says to use the "source" option, however I have no idea what that means, though it tells me to go to this link. Here is the DISM log, I uploaded it to my google drive as I have no idea what it means, hopefully someone does.

I should add that the error itself is error 0x800f0906.

zcomputerwiz · Jun 17, 2016

Hello and Welcome!

Let's try using DISM again to get a readiness report.

DISM /RestoreHealth Scan

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Right-click on the Start

button and select Command Prompt (Admin)
When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter

Dism /Online /Cleanup-Image /RestoreHealth
When DISM finishes scanning your component store, zip up and attach your CBS log to your next post:

C:\Windows\Logs\CBS\CBS.log

If the zip file is larger than 8MB, please use a file sharing service such as OneDrive, DropBox, SendSpace, etc. and include the link with your reply.

ProbablyJack · Jun 17, 2016

Here is the CBS.log file in a zip, uploaded it to my google drive for you.

CBS.zip - Google Drive

zcomputerwiz · Jun 20, 2016

Code:

2016-06-17 20:19:55, Info                  CBS    
=================================
Checking System Update Readiness.

(p)	CSI Payload Corrupt			wow64_microsoft-windows-win32k_31bf3856ad364e35_6.3.9600.18123_none_b44631f9a2af0a26\wow64_win32k.ptxml
Repair failed: Missing replacement payload.
(p)	CSI Payload Corrupt			amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17842_none_90da81a4dac50d54\utc.app.json
Repair failed: Missing replacement payload.
(p)	CSI Payload Corrupt			amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17842_none_90da81a4dac50d54\telemetry.ASM-WindowsDefault.json
Repair failed: Missing replacement payload.
(p)	CSI Payload Corrupt			wow64_microsoft-windows-win32k_31bf3856ad364e35_6.3.9600.18340_none_b42d950fa2c1f051\wow64_win32k.ptxml
Repair failed: Missing replacement payload.

Summary:
Operation: Detect and Repair 
Operation result: 0x800f0906
Last Successful Step: Entire operation completes.
Total Detected Corruption:	4
	CBS Manifest Corruption:	0
	CBS Metadata Corruption:	0
	CSI Manifest Corruption:	0
	CSI Metadata Corruption:	0
	CSI Payload Corruption:	4
Total Repaired Corruption:	0
	CBS Manifest Repaired:	0
	CSI Manifest Repaired:	0
	CSI Payload Repaired:	0
	CSI Store Metadata refreshed:	True

Total Operation Time: 256 seconds.

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix.exe (by niemiro) and save this to your Desktop.
Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

View attachment SFCFix.zip

ProbablyJack · Jun 23, 2016

Hi, Sorry for not getting back, been busy the last few days. Here is the code it outputted:

Code:

SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-06-23 07:58:50.711
Microsoft Windows 8.1 Update 3 - amd64
Using .zip script file at C:\Users\Jack\Desktop\SFCFix.zip [0]








PowerCopy::
Successfully took permissions for file or folder C:\windows\WinSxS\wow64_microsoft-windows-win32k_31bf3856ad364e35_6.3.9600.18340_none_b42d950fa2c1f051\wow64_win32k.ptxml
Successfully took permissions for file or folder C:\windows\WinSxS\wow64_microsoft-windows-win32k_31bf3856ad364e35_6.3.9600.18123_none_b44631f9a2af0a26\wow64_win32k.ptxml
Successfully took permissions for file or folder C:\windows\WinSxS\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17842_none_90da81a4dac50d54\telemetry.ASM-WindowsDefault.json
Successfully took permissions for file or folder C:\windows\WinSxS\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17842_none_90da81a4dac50d54\utc.app.json


Successfully copied file C:\Users\Jack\AppData\Local\niemiro\Archive\WinSxS\wow64_microsoft-windows-win32k_31bf3856ad364e35_6.3.9600.18340_none_b42d950fa2c1f051\wow64_win32k.ptxml to C:\windows\WinSxS\wow64_microsoft-windows-win32k_31bf3856ad364e35_6.3.9600.18340_none_b42d950fa2c1f051\wow64_win32k.ptxml.
Successfully copied file C:\Users\Jack\AppData\Local\niemiro\Archive\WinSxS\wow64_microsoft-windows-win32k_31bf3856ad364e35_6.3.9600.18123_none_b44631f9a2af0a26\wow64_win32k.ptxml to C:\windows\WinSxS\wow64_microsoft-windows-win32k_31bf3856ad364e35_6.3.9600.18123_none_b44631f9a2af0a26\wow64_win32k.ptxml.
Successfully copied file C:\Users\Jack\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17842_none_90da81a4dac50d54\telemetry.ASM-WindowsDefault.json to C:\windows\WinSxS\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17842_none_90da81a4dac50d54\telemetry.ASM-WindowsDefault.json.
Successfully copied file C:\Users\Jack\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17842_none_90da81a4dac50d54\utc.app.json to C:\windows\WinSxS\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17842_none_90da81a4dac50d54\utc.app.json.


Successfully restored ownership for C:\windows\WinSxS\wow64_microsoft-windows-win32k_31bf3856ad364e35_6.3.9600.18340_none_b42d950fa2c1f051\wow64_win32k.ptxml
Successfully restored permissions on C:\windows\WinSxS\wow64_microsoft-windows-win32k_31bf3856ad364e35_6.3.9600.18340_none_b42d950fa2c1f051\wow64_win32k.ptxml
Successfully restored ownership for C:\windows\WinSxS\wow64_microsoft-windows-win32k_31bf3856ad364e35_6.3.9600.18123_none_b44631f9a2af0a26\wow64_win32k.ptxml
Successfully restored permissions on C:\windows\WinSxS\wow64_microsoft-windows-win32k_31bf3856ad364e35_6.3.9600.18123_none_b44631f9a2af0a26\wow64_win32k.ptxml
Successfully restored ownership for C:\windows\WinSxS\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17842_none_90da81a4dac50d54\telemetry.ASM-WindowsDefault.json
Successfully restored permissions on C:\windows\WinSxS\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17842_none_90da81a4dac50d54\telemetry.ASM-WindowsDefault.json
Successfully restored ownership for C:\windows\WinSxS\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17842_none_90da81a4dac50d54\utc.app.json
Successfully restored permissions on C:\windows\WinSxS\amd64_microsoft-windows-u..ed-telemetry-client_31bf3856ad364e35_6.3.9600.17842_none_90da81a4dac50d54\utc.app.json
PowerCopy:: directive completed successfully.








Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 4 datablocks.
Finish time: 2016-06-23 07:58:51.150
Script hash: pG3G5+n9qXnx+LdGgCEMUMKNPm1xejin4rKUF58vsxA=
----------------------EOF-----------------------

zcomputerwiz · Jun 23, 2016

Looks good :) Please run DISM again, then zip and attach the CBS log with your reply.

DISM /RestoreHealth Scan

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Right-click on the Start

button and select Command Prompt (Admin)
When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter

Dism /Online /Cleanup-Image /RestoreHealth
When DISM finishes scanning your component store, zip up and attach your CBS log to your next post:

C:\Windows\Logs\CBS\CBS.log

If the zip file is larger than 8MB, please use a file sharing service such as OneDrive, DropBox, SendSpace, etc. and include the link with your reply.

ProbablyJack · Jun 24, 2016

Ok, here is the link to the zip file.

CBS.zip - Google Drive

zcomputerwiz · Jun 27, 2016

Code:

2016-06-24 08:28:28, Info                  CBS    
=================================
Checking System Update Readiness.


Summary:
Operation: Detect and Repair 
Operation result: 0x0
Last Successful Step: Entire operation completes.
Total Detected Corruption:	0
	CBS Manifest Corruption:	0
	CBS Metadata Corruption:	0
	CSI Manifest Corruption:	0
	CSI Metadata Corruption:	0
	CSI Payload Corruption:	0
Total Repaired Corruption:	0
	CBS Manifest Repaired:	0
	CSI Manifest Repaired:	0
	CSI Payload Repaired:	0
	CSI Store Metadata refreshed:	True

Total Operation Time: 241 seconds.

2016-06-24 08:28:28, Info                  CBS    SQM: CheckSur: hrStatus: 0x0 [S_OK], download Result: 0x0 [S_OK]

Looks good!

Please attempt to install the update again.

If the installation fails, zip and attach C:\Windows\Logs\CBS\CBS.log with your reply.
If the zip is larger than 8MB, use a file sharing service such as OneDrive, DropBox, SendSpace, etc. and include the link with your reply.

ProbablyJack · Jun 27, 2016

The update installed correctly, Thanks a bunch! I have a few other updates to install, then I am going to be installing Windows 10. Thank you so much for your help, will definitely be back if I have any problems.

zcomputerwiz · Jun 28, 2016

Glad to help!

I'll mark the thread solved. If you encounter any problems, please post back and I will continue to assist you :)

[SOLVED] Can't install Update KB3000850, any ideas?

ProbablyJack

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xilolee

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ProbablyJack

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ProbablyJack

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zcomputerwiz

Windows Update Expert

ProbablyJack

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zcomputerwiz

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ProbablyJack

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zcomputerwiz

Windows Update Expert

ProbablyJack

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zcomputerwiz

Windows Update Expert

ProbablyJack

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zcomputerwiz

Windows Update Expert