Can't install SP1 on Windows 7 - Code 80073701

r3m0t · Aug 7, 2015

I get code 80073701 using Windows Update to install SP1, but other hotfixes work OK.

I ran System Update Readiness tool, then SFCFix.

Here's CheckSUR.log and SFCFix.txt.

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2015-08-07 15:37

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI Missing Deployment Key 0x00000000 710276b12e8..629234a6325_31bf3856ad364e35_6.1.7600.20710_251e8410f2d316a5 HKLM\Components\CanonicalData\Deployments

Summary:
Seconds executed: 1266
Found 1 errors
CSI Missing Deployment Key Total count: 1

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-08-07 16:01:27.340
Microsoft Windows 7 - amd64
Not using a script file.

AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 0
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 1
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2015-08-07 16:02:41.415
----------------------EOF-----------------------

Aura · Aug 10, 2015

Hi r3m0t :)

My name is Aura and I'll be assisting you with your issue. Follow the instructions below please.

Retrieving the COMPONENTS Hive
Follow the instructions below to retrieve your COMPONENTS Hive and send me it.

Open your Windows Explorer, and navigate to the C:\Windows\System32\Config folder;
In this folder, find the COMPONENTS file (there's no extension), and copy it to your Desktop;
Note: If you receive an error message saying that the COMPONENTS file is in use, restart your computer and try again. If the error message persist, let me know.
Right-click on it, and select Send to... and choose Compressed (zipped) folder;
Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

r3m0t · Aug 10, 2015

Thanks Aura, here it is: https://drive.google.com/file/d/0B4HF6iPoA_MqZ0xQR1YtNzVxd3c/view?usp=sharing

Aura · Aug 11, 2015

Hi r3m0t :)

Just to tell you that I'll need to create a Windows 7 RTM x64 VM to create a fix for your error. I'm going to bed right now, and tomorrow I won't be home before 9PM, and I usually go to bed at 10 (reason is that I work early in the morning, and tomorrow I have one last exam). So your fix might only come by Thursday evening. I'm still asking my colleague if any of them have a VM with the same Registry key in error on your system however. So if we're lucky, someone will have it and you won't have to wait till then to get a fix.

Aura · Aug 17, 2015

Sorry for the late, late reply r3m0t. You can thank Brian, one of my teacher for finding the Registry key that we need to add to your system since I didn't have it anywhere, and so does everybody else (except for him).

SFCFix - Fix Time

WARNING! The following fix is specific to the user's system in this thread. No one else should follow the instructions below to apply that fix, as it could damage your system. If you need assistance with an issue, please start a new thread and someone will assist you shortly.

Follow the instructions below to download and execute a SFCFix fix, and provide the log.

Download SFCFix and move the executable on your Desktop;
Download the attached SFCFixScript.txt and move the file to your Desktop;
Note: Make sure that the file is named SFCFixScript.txt, do not rename it.
Save any work you have open, and close every programs;
Drag the SFCFixScript.txt file over the SFCFix.exe executable and release it;
SFCFix will launch, let it complete;
Once done, a file will appear on your Desktop, called SFCFix.txt;
Open the file, then copy and paste its content in your next reply;

SFCFixScript.txt

r3m0t · Aug 17, 2015

SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-08-17 13:50:49.592
Microsoft Windows 7 - amd64
Using .txt script file at C:\Users\User\Desktop\temp\diffs\SFCFixScript.txt [0]

RegistryScript::
Successfully took ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments.

Successfully imported registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\710276b12e8..629234a6325_31bf3856ad364e35_6.1.7600.20710_251e8410f2d316a5.

Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments\710276b12e8..629234a6325_31bf3856ad364e35_6.1.7600.20710_251e8410f2d316a5.
Successfully restored ownership and permissions for registry key HKEY_LOCAL_MACHINE\COMPONENTS\CanonicalData\Deployments.
RegistryScript:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 2 datablocks.
Finish time: 2015-08-17 13:50:51.358
Script hash: DrLa+UiYlglEzaekitkI0/GbnUJhwA0/Ha81o+pgzz4=
----------------------EOF-----------------------

Thanks, Aura and Brian! Hope your exam went well.

Aura · Aug 17, 2015

Thank you, I'll have the results in 3 to 4 weeks, so I'll have to wait

Alright, let's run SURT again to see if the key was accepted.

System Update Readiness Tool (SURT) - Scan
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log;

Download the right version of SURT for your system;
- Your version of Windows is:
Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes);
On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log;
Attach this log in your next reply;

Alternatively, if these instructions are unclear for you, you can follow the tutorial below.

r3m0t · Aug 17, 2015

Aura said:
Thank you, I'll have the results in 3 to 4 weeks, so I'll have to wait Alright, let's run SURT again to see if the key was accepted.

System Update Readiness Tool (SURT) - Scan
Follow the instructions below to run a scan with the System Update Readiness Tool (SURT) and provide a log;

Download the right version of SURT for your system;

Your version of Windows is:

Once downloaded, execute the installer, and go throught the installation (this process can take around 15-20 minutes);

On completion, a log will be created in C:\Windows\Logs\CBS\CheckSUR.log;

Attach this log in your next reply;

Alternatively, if these instructions are unclear for you, you can follow the tutorial below.

Looks like I'm almost back where I started, as these tools say there are no errors, but SP1 installer still gives the same error.

Aura · Aug 17, 2015

Let's run a SFC scan to make sure there's truly nothing left, then we'll troubleshoot the SP1 installation.

System File Checker (SFC)
Follow the instructions below to run a SFC scan on your system and to provide the CBS log in your next reply;

On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select

Run as Administrator
On Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);
On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);
Enter the command below and press on Enter;
Code:
```
sfc /scannow
```
Note: There's a space between "sfc" and "/scannow";
Once the scan is complete, enter the command below and press on Enter
Code:
```
copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"
```
A file called cbs.txt will have appeared on your Desktop. Upload the file on Dropbox, Google Drive or OneDrive and post the download URL for it here;

Note: Please note that the CBS.log is volatile, which means that if you don't upload it after the SFC scan is completed, it won't contains the information from the scan anymore. So archive it and upload it as soon as you can.

r3m0t · Aug 17, 2015

C:\Windows\system32>sfc /scannow
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection did not find any integrity violations.

r3m0t · Aug 17, 2015

Here's the CBS.txt, I can't open a file sharing service right now so I compressed it and put it here instead.

Aura · Aug 17, 2015

Alright so we went throught the first method here, and I imagine that you went throught the second?

https://support.microsoft.com/en-us/kb/2700530

Search

Search

Can't install SP1 on Windows 7 - Code 80073701

r3m0t

Member

Attachments

Aura

Sysnative Staff, Security Analyst

r3m0t

Member

Aura

Sysnative Staff, Security Analyst

Aura

Sysnative Staff, Security Analyst

r3m0t

Member

Aura

Sysnative Staff, Security Analyst

r3m0t

Member

Attachments

Aura

Sysnative Staff, Security Analyst

r3m0t

Member

r3m0t

Member

Attachments

Aura

Sysnative Staff, Security Analyst