[SOLVED] Can't install kb2976978, SFCFix fails...

F

flupke01

Member
Joined
Sep 14, 2015
Posts
17
Hi, I've been trying to install kb2976978 for several weeks now, but it fails every time. I'm on Windows 8.1 pro, with all updates installed, except this one. I've searched a lot for a solution, found some and tried them all. All to no avail...

I did sfc /scannow again just now, gave only one error back; something about a corrupted windows wallpaper. It was automatically fixed. Then I tried SFCFix which failed stating the following:

Welcome to SFCFix by niemiro and sysnative.com.

Checking for updates . . .
No new update is available at this time.

Processing directive 1 of 1 (AutoAnalysis::)
Checking store directories . . .
Checking CBS.log . . .
Checking CheckSUR.log . . .
Checking CheckSUR.persist.log . . .

Attempting repair . . .
Stage 1
Stage 2
Stage 3

Due to the nature of your corruptions, scan times have been extended by
approximately 15-20 minutes. Please be patient and allow the operation to
complete.

Deployment Image Servicing and Management tool
Version: 6.3.9600.17031

Image Version: 6.3.9600.17031

[==========================100.0%==========================]
The restore operation failed. Either the repair source was not found or the comp
onent store cannot be repaired.

Error: 0x800f081f

DISM failed. No operation was performed.
For more information, review the log file.

The DISM log file can be found at C:\Windows\Logs\DISM\dism.log

Does 'repair source was not found' mean I should have had a Windows repair disk in my drive bay while running SFCFix? And should I post the DISM log here?

I really would appreciate some help here, I have spend so much time trying to find a solution and nothing works. It's driving me crazy (as does a lot of others too, I discovered).
 
Please zip up and attach C:\Windows\Logs\CBS\CBS.log
If it is too large to attach here, use a file sharing service such as DropBox, OneDrive, SendSpace, etc. and include the link with your reply.
 
Looks like the log with the last DISM run has been archived.

Let's get a fresh log.

DISM /RestoreHealth Scan

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Right-click on the Start
    w8start.png
    button and select Command Prompt (Admin)
  2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter

    Dism /Online /Cleanup-Image /RestoreHealth

  3. When DISM finishes scanning your component store, zip up and attach your CBS log to your next post:

    C:\Windows\Logs\CBS\CBS.log
 
SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Download SFCFix.exe (by niemiro) and save this to your Desktop.
  2. Download the file below, SFCFix.zip, and save this to your Desktop. Ensure that this file is named SFCFix.zip - do not rename it.
  3. Save any open documents and close all open windows.
  4. On your Desktop, you should see two files: SFCFix.exe and SFCFix.zip.
  5. Drag the file SFCFix.zip onto the file SFCFix.exe and release it.
  6. SFCFix will now process the script.
  7. Upon completion, a file should be created on your Desktop: SFCFix.txt.
  8. Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this file into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

View attachment SFCFix.zip

DISM /RestoreHealth Scan

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

  1. Right-click on the Start
    w8start.png
    button and select Command Prompt (Admin)
  2. When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter

    Dism /Online /Cleanup-Image /RestoreHealth

  3. When DISM finishes scanning your component store, zip up and attach your CBS log to your next post:

    C:\Windows\Logs\CBS\CBS.log
 
Code: 
SFCFix version 2.4.5.0 by niemiro.
Start time: 2015-09-22 20:47:50.410
Microsoft Windows 8.1 Update 3 - amd64
Using .zip script file at G:\Downloads\SFCFix.zip [0]




PowerCopy::
Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.17631_none_cb3275693fcc5418
Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.17631_none_cb3275693fcc5418\ticrf.rat
Successfully took permissions for file or folder C:\Windows\WinSxS\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.17498_none_cb4d77853fb767a7
Successfully took permissions for file or folder C:\Windows\Servicing\Packages

Successfully copied file C:\Users\Flupke01\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.17631_none_cb3275693fcc5418\icrav03.rat to C:\Windows\WinSxS\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.17631_none_cb3275693fcc5418\icrav03.rat.
Successfully copied file C:\Users\Flupke01\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.17631_none_cb3275693fcc5418\msrating.dll to C:\Windows\WinSxS\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.17631_none_cb3275693fcc5418\msrating.dll.
Successfully copied file C:\Users\Flupke01\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.17631_none_cb3275693fcc5418\ticrf.rat to C:\Windows\WinSxS\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.17631_none_cb3275693fcc5418\ticrf.rat.
Successfully copied file C:\Users\Flupke01\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.17498_none_cb4d77853fb767a7\icrav03.rat to C:\Windows\WinSxS\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.17498_none_cb4d77853fb767a7\icrav03.rat.
Successfully copied file C:\Users\Flupke01\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.17498_none_cb4d77853fb767a7\msrating.dll to C:\Windows\WinSxS\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.17498_none_cb4d77853fb767a7\msrating.dll.
Successfully copied file C:\Users\Flupke01\AppData\Local\niemiro\Archive\WinSxS\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.17498_none_cb4d77853fb767a7\ticrf.rat to C:\Windows\WinSxS\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.17498_none_cb4d77853fb767a7\ticrf.rat.
Successfully copied file C:\Users\Flupke01\AppData\Local\niemiro\Archive\Servicing\Packages\Package_for_KB3002885~31bf3856ad364e35~amd64~~6.3.1.1.cat to C:\Windows\Servicing\Packages\Package_for_KB3002885~31bf3856ad364e35~amd64~~6.3.1.1.cat.
Successfully copied file C:\Users\Flupke01\AppData\Local\niemiro\Archive\Servicing\Packages\Package_for_KB3002885~31bf3856ad364e35~amd64~~6.3.1.1.mum to C:\Windows\Servicing\Packages\Package_for_KB3002885~31bf3856ad364e35~amd64~~6.3.1.1.mum.

Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.17631_none_cb3275693fcc5418
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.17631_none_cb3275693fcc5418
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.17631_none_cb3275693fcc5418\ticrf.rat
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.17631_none_cb3275693fcc5418\ticrf.rat
Successfully restored ownership for C:\Windows\WinSxS\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.17498_none_cb4d77853fb767a7
Successfully restored permissions on C:\Windows\WinSxS\amd64_microsoft-windows-ie-ratings_31bf3856ad364e35_11.0.9600.17498_none_cb4d77853fb767a7
Successfully restored ownership for C:\Windows\Servicing\Packages
Successfully restored permissions on C:\Windows\Servicing\Packages
PowerCopy:: directive completed successfully.




Successfully processed all directives.
SFCFix version 2.4.5.0 by niemiro has completed.
Currently storing 4 datablocks.
Finish time: 2015-09-22 20:47:54.691
Script hash: nlpje+Ti574LDdITzXqYqLkJF56g6CoddlkC3jrS6AU=
----------------------EOF-----------------------
 

Attachments

Looks good! :thumbsup2:

Reboot and check for updates, then try to install any that are offered.
If installation fails, zip and attach C:\Windows\Logs\CBS\CBS.log.
 
Yeah, I was thinking the same, but sadly, installation of the same patch failed. 8 Others succeeded though.

I am experiencing weird things with the cbs.log. The size of the file is 129 MB, for some reason. I saw this before and had to let Windows create a new one to get a normal sized one, as I have to do now too, apparently...
As you can see this one is way smaller...
 

Attachments

That log doesn't contain the information about the failed install, but I do see a DISM run.

Try only installing the update that fails.
As soon as the installation fails, copy CBS.log to your Desktop.
Next, right click on the CBS.log file on your Desktop and choose Send To -> Compressed (zipped) Folder.

If the zip file is smaller than 8mb, attach it with your reply. If it is larger, upload it to a file sharing service such as DropBox, OneDrive, SendSpace, etc. and include the link with your reply.
 
Let's see if we can find out which assembly is missing.

Capture Process Monitor Trace

  1. Download and run Process Monitor. Leave this running while you perform the next steps.
  2. Attempt to install the failing update just like you have in the past.
  3. Stop Process Monitor as soon as the install fails. You can simply do this by clicking the magnifying glass on the toolbar.
  4. Select the File menu...Save... and save the file to your desktop. This is likely the default location. The name (unless changed) will be LogFile.PML. This is fine.
  5. Zip up and attach the LogFile.PML file as well as your CBS.log.
 
Looks like it's left over from an older version of KB2976978.

Let's try to uninstall it.

Remove Update Manually
  1. Click on the Start button and in the search box, type Command Prompt
  2. When you see Command Prompt on the list, right-click on it and select Run as administrator
  3. When command prompt opens, copy and paste the following commands into it, press enter.

    wusa /uninstall /KB:2976978

  4. Let me know if it says it was successful or if there are any errors.
 
Unfortunately I'm getting an error code: 0X80073701. And the message 'the assembly which is referred to cannot be found' (or something like that, had to translate it)...
 
Download and extract Windows8.1-KB2976978-v5-x64.zip

View attachment 16602

Copy Windows8.1-KB2976978-v5-x64.cab to C:\temp\

Elevated Command Prompt



  1. Swipe in from the right edge of the screen, and then tap Search.
    (If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.)
  2. Type cmd in the search box, and then right-click or press and hold on Command Prompt.
  3. Tap or click Run as administrator.
  4. When command prompt opens, copy and paste the following commands into it, press enter after each


    DISM.exe /Online /Add-Package /PackagePath:c:\temp\Windows8.1-KB2976978-v5-x64.cab


    Wait for this to finish before you continue


    copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt

  5. This will create a file, cbs.txt on your Desktop. Please attach this to your next post.
 
Had to create a temp file, because there wasn't one there. I guess that's no problem, right?
 

Attachments

Looks like that might have worked. Reboot and check for updates, then try to install KB2976978 if it is offered.
If the installation fails, zip and attach C:\Windows\Logs\CBS\CBS.log
 
You must log in or register to reply here.

Has Sysnative Forums helped you? Please consider donating to help us support the site!

Back
Top