[SOLVED] Can't install cumulative updates - Windows Server 2016

[dustinr]

Hello,

I have a Windows Server 2016 that I can't install the latest cumulative update on. I'm getting error 0x80073712. I have run DISM.exe /Online /Cleanup-image /Restorehealth which fixed some errors but I still have several errors in the CBS log of "No owner found for component" & "Not able to get CBS component onwers for component". I have attached the CBS logs and ComponentScanner.txt. Thanks in advance for any help you can provide.

-Dustin

 

[Maxstar]

Hi and welcome to Sysnative,

Upload your COMPONENTS hive.

• Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
• Please copy this file to your desktop.
• Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
• Right-click on this file on your desktop and select Send To > Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
• If the file is too large to upload here, upload the file to www.wetransfer.com and post the link in your next reply.

 

[dustinr]

Thanks for the reply! Here's the requested components file: Components file

-Dustin

 

[Maxstar]

Hi,

Download

SFCFix and save it to your desktop.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards reboot the server and attempt to update. If it fails attach a new copy of the CBS logs.

 

[dustinr]

Hi,

I ran the SFCFix and rebooted. When trying the update again, I received the same error. I have attached both the SFCFix.txt and the new CBS logs.

-Dustin

 

[Maxstar]

Hi,

Here's the next fix.

Warning: This fix was written specifically for this system. Do not run this fix on another system.

• Save any work you have open, and close all programs.
• Download the attachment SFCFix.zip and save it to your desktop.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.

• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Post the logfile (SFCFix.txt) as attachment in your next reply.

Afterwards reboot the server and attempt to update. If it fails attach a new copy of the CBS logs.

 

[dustinr]

Thanks, the update was able to successfully install! I really appreciate all of your help.

-Dustin

 

[Maxstar]

Hi,

You're welcome. Glad to hear the update installed without any issues this time..