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Can't Create a System Restore, Backup or Restore point

P

Phoneguy

Contributor
Joined
May 16, 2014
Posts
23
I cannot create a System Image, a backup or a Restore Point.

I get the following message:

"A volume Shadow Copy Service operation failed." "Please check "VSS" and "SPP" application event logs for more information." (0x807800A1)
"Additional information"
"A volume Shadow Copy Service component encountered an unexpected error." "Check the Application event log for more information. (0x80042302)
 
Hello again,

Command query
  1. Click on the
    Win7Orb_zps4dae3b32.jpg
    button. Inside the search box type in CMD
  2. Right click on CMD => Choose Run as Administrator
  3. Inside the Command Prompt windows copy and paste the following commands
    vssadmin list writers >r&& sc qc vss >>r&& sc queryex vss >>r &&notepad r
  4. Once finished a note pad file called R will open Please post the contents back into this thread.

Event Log Viewer

  1. Please download VEW.exe from Here and save it to your desktop.
  2. Go to your desktop and right click on VEW.exe and choose Run as Administrator
  3. Once open set the following settings
    • 'Select log to query'
      1. Tick Application
      2. Tick System
    • 'Select Type to list'
      1. Tick Critical
      2. Tick Error
      3. Tick Information
      4. Tick Warning
    • 'Number or date events'
      1. Tick Number of Events and set it to 20
  4. Click on Run
  5. Once completed a notepad file will open. Please copy and paste the contents of VEW.txt back into this thread.

PS I also noticed that you marked the SFC thread as 'solved', if you don't mind I would like to see the final results to ensure that your system has no more corruptions. Can you please reply to your other thread with the final results?

Thanks

Alex
 
vssadmin 1.1 - Volume Shadow Copy Service administrative command-line tool
(C) Copyright 2001-2005 Microsoft Corp.
Writer name: 'Task Scheduler Writer'
Writer Id: {d61d61c8-d73a-4eee-8cdd-f6f9786b7124}
Writer Instance Id: {1bddd48e-5052-49db-9b07-b96f96727e6b}
State: [1] Stable
Last error: No error
Writer name: 'VSS Metadata Store Writer'
Writer Id: {75dfb225-e2e4-4d39-9ac9-ffaff65ddf06}
Writer Instance Id: {088e7a7d-09a8-4cc6-a609-ad90e75ddc93}
State: [1] Stable
Last error: No error
Writer name: 'Performance Counters Writer'
Writer Id: {0bada1de-01a9-4625-8278-69e735f39dd2}
Writer Instance Id: {f0086dda-9efc-47c5-8eb6-a944c3d09381}
State: [1] Stable
Last error: No error
Writer name: 'ASR Writer'
Writer Id: {be000cbe-11fe-4426-9c58-531aa6355fc4}
Writer Instance Id: {c8a455db-7af6-43e1-a7f9-2606b573139d}
State: [1] Stable
Last error: No error
Writer name: 'System Writer'
Writer Id: {e8132975-6f93-4464-a53e-1050253ae220}
Writer Instance Id: {f0b0d0fb-fb21-4577-9210-49313f48339c}
State: [1] Stable
Last error: No error
Writer name: 'Shadow Copy Optimization Writer'
Writer Id: {4dc3bdd4-ab48-4d07-adb0-3bee2926fd7f}
Writer Instance Id: {95ad6f6f-6461-485e-954e-063303480c83}
State: [1] Stable
Last error: No error
Writer name: 'Registry Writer'
Writer Id: {afbab4a2-367d-4d15-a586-71dbb18f8485}
Writer Instance Id: {e0aadd8b-bd4b-4fb8-a899-58c3c63b0a56}
State: [1] Stable
Last error: No error
Writer name: 'COM+ REGDB Writer'
Writer Id: {542da469-d3e1-473c-9f4f-7847f01fc64f}
Writer Instance Id: {addb23ed-6ae1-4c89-85e2-31fda90b255d}
State: [1] Stable
Last error: No error
Writer name: 'BITS Writer'
Writer Id: {4969d978-be47-48b0-b100-f328f07ac1e0}
Writer Instance Id: {44180afc-df3a-44eb-835e-2278104fe438}
State: [1] Stable
Last error: No error
Writer name: 'WMI Writer'
Writer Id: {a6ad56c2-b509-4e6c-bb19-49d8f43532f0}
Writer Instance Id: {c8f4ff1d-2533-4f3c-8bdb-7530b0d0cdb8}
State: [1] Stable
Last error: No error
[SC] QueryServiceConfig SUCCESS
SERVICE_NAME: vss
TYPE : 10 WIN32_OWN_PROCESS
START_TYPE : 3 DEMAND_START
ERROR_CONTROL : 1 NORMAL
BINARY_PATH_NAME : C:\Windows\system32\vssvc.exe
LOAD_ORDER_GROUP :
TAG : 0
DISPLAY_NAME : Volume Shadow Copy
DEPENDENCIES : RPCSS
SERVICE_START_NAME : LocalSystem
SERVICE_NAME: vss
TYPE : 10 WIN32_OWN_PROCESS
STATE : 4 RUNNING
(STOPPABLE, NOT_PAUSABLE, ACCEPTS_SHUTDOWN)
WIN32_EXIT_CODE : 0 (0x0)
SERVICE_EXIT_CODE : 0 (0x0)
CHECKPOINT : 0x0
WAIT_HINT : 0x0
PID : 17972
FLAGS :
I am having trouble downloading VEW.exe
 
Hello Go the Power,

I haven't heard from you on this issue in awhile. Do you need more information or did I not give you what you needed. Would like to hear from you and resolve this issue. Thanks for your help.

Phoneguy
 
I would really like to see the event logs from either VEW or MiniToolbox. Can you get either of them to run a produce a log?

Please go Here and download MiniToolBox and save this file to your desktop.

Go to your desktop and launch MiniToolBox.exe - > Select the following options:
  • List last 10 results

Press Go

Once finished a notepad file called Result.txt will open. Please post the contents back into this thread.
Click to expand...

Or

Event Log Viewer

  1. Please download VEW.exe from Here and save it to your desktop.
  2. Go to your desktop and right click on VEW.exe and choose Run as Administrator
  3. Once open set the following settings
    • 'Select log to query'
      1. Tick Application
      2. Tick System
    • 'Select Type to list'
      1. Tick Critical
      2. Tick Error
      3. Tick Information
      4. Tick Warning
    • 'Number or date events'
      1. Tick Number of Events and set it to 20
  4. Click on Run
  5. Once completed a notepad file will open. Please copy and paste the contents of VEW.txt back into this thread.
Click to expand...

But if they both dont work can you please give me the exact reason why they dont work.
 
MiniToolBox by Farbar Version: 06-07-2014
Ran by RDG (administrator) on 08-07-2014 at 14:02:32
Running from "C:\Users\RDG\Downloads"
Microsoft Windows 7 Home Premium (X86)
Boot Mode: Normal
***************************************************************************
========================= Event log errors: ===============================
Application errors:
==================
Error: (07/08/2014 02:00:27 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Error creating the Shadow Copy Provider COM class with CLSID {65ee1dba-8ff4-4a58-ac1c-3470ee2f376a} [0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
].

Operation:
Obtain a callable interface for this provider
List interfaces for all providers supporting this context
Query Shadow Copies
Context:
Provider ID: {b5946137-7b9f-4925-af80-51abd60b20d5}
Class ID: {65ee1dba-8ff4-4a58-ac1c-3470ee2f376a}
Snapshot Context: 13
Snapshot Context: 13
Execution Context: Coordinator
Error: (07/08/2014 02:00:27 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service information: The COM Server with CLSID {65ee1dba-8ff4-4a58-ac1c-3470ee2f376a} and name SW_PROV cannot be started. [0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
]

Operation:
Obtain a callable interface for this provider
List interfaces for all providers supporting this context
Query Shadow Copies
Context:
Provider ID: {b5946137-7b9f-4925-af80-51abd60b20d5}
Class ID: {65ee1dba-8ff4-4a58-ac1c-3470ee2f376a}
Snapshot Context: 13
Snapshot Context: 13
Execution Context: Coordinator
Error: (07/08/2014 01:52:22 PM) (Source: Microsoft-Windows-Backup) (User: NT AUTHORITY)
Description: The backup operation that started at '2014-07-08T20:52:22.569000000Z' has failed with following error code '2155348129' (%%2155348129). Please review the event details for a solution, and then rerun the backup operation once the issue is resolved.
Error: (07/08/2014 01:52:22 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine GetProviderMgmtInterface. hr = 0x8004230f, The shadow copy provider had an unexpected error while trying to process the specified operation.
.
Error: (07/08/2014 01:52:22 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Error creating the Shadow Copy Provider COM class with CLSID {65ee1dba-8ff4-4a58-ac1c-3470ee2f376a} [0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
].

Operation:
Obtain a callable interface for this provider
Obtaining provider management interface
Context:
Provider ID: {b5946137-7b9f-4925-af80-51abd60b20d5}
Class ID: {00000000-0000-0000-0000-000000000000}
Snapshot Context: -1
Provider ID: {b5946137-7b9f-4925-af80-51abd60b20d5}
Error: (07/08/2014 01:52:22 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service information: The COM Server with CLSID {65ee1dba-8ff4-4a58-ac1c-3470ee2f376a} and name SW_PROV cannot be started. [0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
]

Operation:
Obtain a callable interface for this provider
Obtaining provider management interface
Context:
Provider ID: {b5946137-7b9f-4925-af80-51abd60b20d5}
Class ID: {00000000-0000-0000-0000-000000000000}
Snapshot Context: -1
Provider ID: {b5946137-7b9f-4925-af80-51abd60b20d5}
Error: (07/08/2014 01:51:28 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Error creating the Shadow Copy Provider COM class with CLSID {65ee1dba-8ff4-4a58-ac1c-3470ee2f376a} [0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
].

Operation:
Obtain a callable interface for this provider
Obtaining provider management interface
Context:
Provider ID: {b5946137-7b9f-4925-af80-51abd60b20d5}
Class ID: {00000000-0000-0000-0000-000000000000}
Snapshot Context: -1
Provider ID: {b5946137-7b9f-4925-af80-51abd60b20d5}
Error: (07/08/2014 01:51:28 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service information: The COM Server with CLSID {65ee1dba-8ff4-4a58-ac1c-3470ee2f376a} and name SW_PROV cannot be started. [0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
]

Operation:
Obtain a callable interface for this provider
Obtaining provider management interface
Context:
Provider ID: {b5946137-7b9f-4925-af80-51abd60b20d5}
Class ID: {00000000-0000-0000-0000-000000000000}
Snapshot Context: -1
Provider ID: {b5946137-7b9f-4925-af80-51abd60b20d5}
Error: (07/08/2014 01:51:27 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Error creating the Shadow Copy Provider COM class with CLSID {65ee1dba-8ff4-4a58-ac1c-3470ee2f376a} [0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
].

Operation:
Obtain a callable interface for this provider
Obtaining provider management interface
Context:
Provider ID: {b5946137-7b9f-4925-af80-51abd60b20d5}
Class ID: {00000000-0000-0000-0000-000000000000}
Snapshot Context: -1
Provider ID: {b5946137-7b9f-4925-af80-51abd60b20d5}
Error: (07/08/2014 01:51:27 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service information: The COM Server with CLSID {65ee1dba-8ff4-4a58-ac1c-3470ee2f376a} and name SW_PROV cannot be started. [0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
]

Operation:
Obtain a callable interface for this provider
Obtaining provider management interface
Context:
Provider ID: {b5946137-7b9f-4925-af80-51abd60b20d5}
Class ID: {00000000-0000-0000-0000-000000000000}
Snapshot Context: -1
Provider ID: {b5946137-7b9f-4925-af80-51abd60b20d5}

System errors:
=============
Error: (07/08/2014 05:45:37 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
amdkmafd
Error: (07/08/2014 05:45:16 AM) (Source: Service Control Manager) (User: )
Description: The OrangeWare USB Enhanced Host Controller Service service failed to start due to the following error:
%%1058
Error: (07/07/2014 10:17:34 PM) (Source: DCOM) (User: )
Description: {1EF75F33-893B-4E8F-9655-C3D602BA4897}
Error: (07/07/2014 06:23:03 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
amdkmafd
Error: (07/07/2014 06:22:35 AM) (Source: Service Control Manager) (User: )
Description: The OrangeWare USB Enhanced Host Controller Service service failed to start due to the following error:
%%1058
Error: (07/06/2014 08:50:33 PM) (Source: DCOM) (User: )
Description: {F9717507-6651-4EDB-BFF7-AE615179BCCF}
Error: (07/06/2014 06:12:28 AM) (Source: Service Control Manager) (User: )
Description: The following boot-start or system-start driver(s) failed to load:
amdkmafd
Error: (07/06/2014 06:12:00 AM) (Source: Service Control Manager) (User: )
Description: The OrangeWare USB Enhanced Host Controller Service service failed to start due to the following error:
%%1058
Error: (07/05/2014 09:38:29 PM) (Source: DCOM) (User: )
Description: {995C996E-D918-4A8C-A302-45719A6F4EA7}
Error: (07/05/2014 09:37:57 PM) (Source: DCOM) (User: )
Description: {F9717507-6651-4EDB-BFF7-AE615179BCCF}

Microsoft Office Sessions:
=========================
Error: (11/13/2013 09:53:33 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6668.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 378 seconds with 360 seconds of active time. This session ended with a crash.
Error: (10/29/2013 09:22:45 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6668.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 788 seconds with 720 seconds of active time. This session ended with a crash.
Error: (08/31/2013 05:40:56 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6668.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 356 seconds with 300 seconds of active time. This session ended with a crash.
Error: (06/25/2013 05:57:25 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6668.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 16 seconds with 0 seconds of active time. This session ended with a crash.
Error: (04/19/2013 03:19:16 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6668.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 1460 seconds with 840 seconds of active time. This session ended with a crash.
Error: (04/10/2013 02:17:59 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6668.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 9 seconds with 0 seconds of active time. This session ended with a crash.
Error: (03/07/2013 05:11:42 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6668.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 1168 seconds with 1140 seconds of active time. This session ended with a crash.
Error: (03/01/2013 01:04:39 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6668.5000, Microsoft Office Version: 12.0.6612.1000. This session lasted 2 seconds with 0 seconds of active time. This session ended with a crash.
Error: (01/24/2013 02:01:32 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6665.5003, Microsoft Office Version: 12.0.6612.1000. This session lasted 18 seconds with 0 seconds of active time. This session ended with a crash.
Error: (12/17/2012 03:50:05 PM) (Source: Microsoft Office 12 Sessions)(User: )
Description: ID: 6, Application Name: Microsoft Office Outlook, Application Version: 12.0.6665.5003, Microsoft Office Version: 12.0.6612.1000. This session lasted 5 seconds with 0 seconds of active time. This session ended with a crash.

**** End of log ****
 
Please click on the Start button -> And type Services.msc (you can start typing this as soon as the start menu opens) -> right click on Services.msc -> Choose Run as Admin

Now inside the service list please find COM + event System -> Double click on it -> Makes sure 'Service status' is set to Running -> If the Start is NOT greyed out click on Start -> Set start up to type to Automatic ->Press OK

Now check the settings on the following Services:

Block Level Backup Engine Service
-Start up type = Manual
-Service status = Stopped

Microsoft Software Shadow Copy Provider
-Start up type = Manual
-Service status = Running > Click on Start to start running the service

Remote Procedure Call (RPC)l (you wont be able to change these settings. just report to me what they are)
-Start up type = Automatic
-Service Status = Running

System Event Notification Service
-Start up type = Automatic
-Service Status = Running

Volume Shadow Copy
-Start up type = Manual
-Service Status = Stop
 
Hello
GoThe Power,

The COM+event System "Service status" is greyed out.
Block Level Backup Engine service is set at Manual
the Microsoft Software Shadow Copy Provider was set at "Disabled" I changed it to Manual
The Remote Procedure Call (RPC) Startup type is "Started"
the System Event Notification Service Start up type is set at "Automatic" The service Status +Running
the Volume Shadow Copy Start up type = Manual" The Service Status = Stop

I hope this information is useful and I truly appreciate your efforts.

Phoneguy
 
Hello Go The Power
Out of curiosity or boredom I tried to Create a System back up and a Restore Point today and they both worked. I don't know what you did but what ever it was it worked. Is there anything else you need me to do other than give you my profound thanks and a donation is on the way
PhoneGuy
 

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