Cannot Update Windows

[ThaScholar5]

Hey,

I tried to install Visual Basic and couldn't due to not being able to update windows. I have ran the SFC Scan and cannot even access report. It says access denied when I try to open the CB Log. I then ran the SFCFix.exe and this is what it says:

SFCFix version 3.0.0.0 by niemiro.
Start time: 2016-03-24 02:45:28.409
Microsoft Windows 7 Service Pack 1 - amd64
Not using a script file.




AutoAnalysis::
FIXED: Successfully repaired missing store directory C:\Windows\winsxs\wow64_microsoft-windows-ole-automation_31bf3856ad364e35_6.1.7601.17676_none_253bfd4146a956df.


CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-font-bitmap-terminal_31bf3856ad364e35_6.1.7600.16385_none_70644a8bdb0d9303\ega40857.fon


SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 2
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 1
SURT total detected corruption count: 0
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.




Successfully processed all directives.
SFCFix version 3.0.0.0 by niemiro has completed.
Currently storing 36 datablocks.
Finish time: 2016-03-24 02:59:08.025
----------------------EOF-----------------------

Please help!! It is very crucial that I get this problem fixed as soon as possible.

 

[ThaScholar5]

The problem with the corrupted files has been fixed. I still cannot update my computer. I do not understand what is going on. I have done everything to fix this issue and nothing is working. What can be the problem?

 

[BrianDrab]

Hello and welcome

Due to the precise nature of your corruption, you will receive help from a user named LiquidTension. He's one of our senior trainees here who's in his final phrase of his studies and needs to gain some real world experience in specific areas of Windows Update. This means that he'll be assisting you, but that I will first need to double check and approve his fixes before he posts them to you. If anything this is a good thing for you because it means that you've got at least two of us watching over your thread, but it will unfortunately add a slight delay between each reply. I hope that you understand and can accept the need for us to train up new members in this way in order to carry on doing what we do here, however, if for any reason you object to this setup, I will happily take on your thread myself.

Thank you very much for your understanding. We'll be with you very shortly.

 

[LiquidTension]

Hello,

Please let me know if you are able to run SFC and obtain the CBS log using the instructions below.

SFC /Scannow

• Press the Windows Key
  
  + r on your keyboard at the same time. Type Notepad and click OK.
• Copy the bold lines below and paste into the Notepad document:
  
  sfc /scannow
  timeout /t 120 /nobreak
  copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\CBS.txt"
  del %0
  
  
• Click Format. Ensure Wordwrap is unchecked.
• Click File, Save As and name the file sfcscannow.bat.
• Select All Files as the Save as type. Save the file to your Desktop.
• Locate sfcscannow.bat
  
  on your Desktop. Right-click the file and click
  
  Run as administrator.
• Upon completion, a file (CBS.txt) will be created on your Desktop. Attach this file in your next reply.
• Note: If the file is too large to attach, upload to a service such as Dropbox, One Drive or SendSpace and provide a direct download link in your next reply.