[SOLVED] Cannot update windows or install Service Pack

[JustinSA]

Hi

I've been trying to update windows and keeps giving errors, tried the mangement console etc but led me to this site.

Also, I've tried installing Service pack 1 with error also which I found same error on a thread on this site which is how I ended here.

I ran theSFCFix tool and its log said i should paste the contents here and ask for human help.

I attached a pic of the error when trying the service pack install.

Any help will be much appreciated!


Here's the SFCFix log:

SFCFix version 3.0.2.1 by niemiro.
Start time: 2021-05-20 09:50:24.095
Microsoft Windows 7 - amd64
Not using a script file.




AutoAnalysis::
CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-mediaplayer-wmpencen_31bf3856ad364e35_6.1.7600.16385_none_e8ba8337bdeb1002\WMPEncEn.dll
CORRUPT: C:\Windows\winsxs\amd64_microsoft-windows-o..iadisc-style-sports_31bf3856ad364e35_6.1.7600.16385_none_c1c84490c211896e\SportsNotesBackground.wmv


SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 2
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 0
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.




Successfully processed all directives.



Failed to generate a complete zip file. Upload aborted.


SFCFix version 3.0.2.1 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2021-05-20 09:56:09.975
----------------------EOF-----------------------

 

[PeterJ]

Hello and welcome,

Follow the instructions below please.

Step 1:
WARNING! The following fix is specific to the user's system in this thread only. No one else should follow these instructions, as it could damage your system.

• Download the attachment SFCFix.zip and save it on your desktop.
• Save any work you have open, and close all programs.
• Drag the SFCFix.zip file over the SFCFix.exe executable and release it.
  
  
• SFCFix will launch, let it complete.
• Once done, a file will appear on your desktop, called SFCFix.txt.
• Open the file, then copy and paste its content in your next reply.

Step 2:
Restart the computer.
Open an elevated command prompt.
Copy and paste the following commands into it, press enter after each.

sfc /scannow

Wait for this to finish before you continue

copy %windir%\logs\cbs\cbs.log "%userprofile%\Desktop\cbs.txt"

This will create a file, cbs.txt on your Desktop. Zip this file and attach the zipped cbs.txt to your next post.

 

[PeterJ]

Hi,

Do you still need help on this issue ?

 

[JustinSA]

Hi

Sorry only getting back now, but no thanks I don't need help anymore I actually had to get a new PC so finally did.

Thanks for your help though.

 

[PeterJ]

Your welcome.
Good luck with your new PC.

Take care.