Cannot update since 2 months - 0x80073712

[cisco75]

Hello,

since March update I started receiving the error 0x80073712 from windows update.

I started looking around to various solutions I found and nothing worked.

SFC and DISM returned errors.

At a certain point I restored windows to a previous backup point and SFC and DISM were fine.

So it seems like the windows update corrupts something.

The only thing I am missing to do is the windows upgrade in place.

I saw errors in the DISM.LOG and CBS.LOG but could not understand what to do.

I see other posts with same problem here, but it seems the solution is always customized on the user's pc.

Can you please help me ?

thanks,
Cisco

 

[cisco75]

I followed the steps here : Windows Update Forum Posting Instructions


but could not go after step 3 and :

1) Sfc /scannow

Windows Resource Protection could not perform the requested operation

2)
Ran sfcfix and it hangs at Stage3 for which the DISM stops at 4.5% and returns error 14098


I attach the dism.log in a zip and also the cbs.log

thanks

 

[bruce1270]

Hi cisco75

Apologies for the delay. Are you still requiring assistance?

 

[cisco75]

oh yes, definetly :)
situation is unchanged and don't know what else to try.

thanks

 

[bruce1270]

Hi

Please do the following.

Retrieve Components Hive
1. Navigate to C:\Windows\System32\Config and locate the COMPONENTS file.
2. Please copy this file to your desktop.
Note: If you receive an error that this file is in-use, simply reboot your computer and try again.
3. Right-click on this file on your desktop and select Send To...Compressed (zipped) folder. This will create a file named COMPONENTS.ZIP on your desktop.
4. The file will likely be too large to upload here so please upload to a file sharing service. Examples of services to upload to are Dropbox or OneDrive or SendSpace and then just provide the link in your reply.

 

[cisco75]

hi bruce,

thank you for your time. i followed your instructions and here's the zipped components file :

components.zip

thanks

 

[cisco75]

hello,

today the new windows 10 2004 version appeared in my windows update and I managed to install it.

Olders updates I could not install are now not showing anymore.

So I would say it is solved now.

thanks :)

 

[cisco75]

just found a solution that worked for me here : RDP scaling 4k – Ridimensionamento sessioni RDP

cd %systemroot%\system32
copy mstsc.exe mstsc2.exe
cd %systemroot%\system32\it-it\
copy mstsc.exe.mui mstsc2.exe.mui

reg add "HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\AppCompatFlags\Layers" /t REG_SZ /v "C:\Windows\System32\mstsc2.exe" /d "~ DPIUNAWARE" /f


then right click on mstsc2.exe
go in the compatibility task
select Compatibility Mode (in my case Win7)

and it worked, now resolution is fine.

 

[bruce1270]

Hi there.

Thanks for letting me know that your issue appears to be resolved.

Many thanks
Bruce