Cannot update IE9 to IE11 via win update or manual install. Error code 9C59.

Kaldak · May 2, 2014

Hello, I am stuck with IE9 as I get the error code 9C59 (Windows update encountered and unknown error) when I try to install IE11 from win update or a manual download. I am running Win 7 x64 Professional SP1. Any help is much appreciated! Thanks!

Kaldak · May 2, 2014

Hello. Just to keep the ball rolling, I ran sfc /scannow in elevated mode and the current System Update Readiness Tool then tried to re-install IE11. This failed again with the same error code 9C59 from win update and also did not install trying it manually. I have also tried to uninstall IE9 and that fails as well. According to other posts I've reviewed, you need to see the CBS.log and CheckSUR.log. I have attached those to this thread. Thanks!

View attachment CBS.zip
View attachment CheckSUR.zip

tom982 · May 3, 2014

Hello Kaldak, welcome back!

Code:

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 23.0
2014-05-02 21:38

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f)	CSI Missing Deployment Key	0x00000000	c07bf186661..73cb6954576_31bf3856ad364e35_9.4.8112.20657_f78ed6268a11a61b	HKLM\Components\CanonicalData\Deployments	
(f)	CSI Missing Deployment Key	0x00000000	b76f98fdc5b..c543bafe8ae_31bf3856ad364e35_9.4.8112.20657_8ccc55bf615f9725	HKLM\Components\CanonicalData\Deployments	
(f)	CSI Missing Deployment Key	0x00000000	2391fb9131b..031f2032a03_31bf3856ad364e35_9.4.8112.16546_87bf03adf9e86ab6	HKLM\Components\CanonicalData\Deployments	
(f)	CSI Missing Deployment Key	0x00000000	44ff90726c1..c1d3f40020e_31bf3856ad364e35_9.4.8112.16546_2a8e6243408f6188	HKLM\Components\CanonicalData\Deployments	

Summary:
Seconds executed: 880
 Found 4 errors
  CSI Missing Deployment Key Total count: 4

This will upload your COMPONENTS hive and CBS log to me:

SFCFix Script

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Download SFCFix (by niemiro) and save this to your Desktop.
Download the attached file, SFCFix.txt, and save this to your Desktop. Ensure that this file is named SFCFix.txt - do not rename it.
Save any open documents and close all open windows.
On your Desktop, you should see two files: SFCFix.exe and SFCFix.txt.
Drag the file SFCFix.txt onto the file SFCFix.exe and release it.
SFCFix will now process the script.
Upon completion, a log should be created on your Desktop: SFCFix.txt.
Copy (Ctrl+C) and Paste (Ctrl+V) the contents of this into your next post for me to analyse please - put [CODE][/CODE] tags around the log to break up the text.

https://dl.dropboxusercontent.com/u...ic/Collect/CBS and COMPONENTS/SFCFix.txt?dl=1

Tom

Kaldak · May 3, 2014

SFCFix version 2.2.1.0 by niemiro.
Start time: 2014-05-04 02:59:27.555
Using .txt script file at C:\Users\Revett\Desktop\SFCFix.txt

Collect:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.2.1.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2014-05-04 03:00:45.695
----------------------EOF-----------------------

JDC · Jun 17, 2014

Hi,

I have the same problem! This is the contents of the SFCFix.txt file:

SFCFix version 2.2.4.0 by niemiro.
Start time: 2014-06-17 12:49:09.804
Using .txt script file at C:\Users\John.Carter\Desktop\SFCFix.txt

Collect:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.2.4.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2014-06-17 12:51:15.393
----------------------EOF-----------------------

Has anyone got a fix?!

Regards,

John.

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Cannot update IE9 to IE11 via win update or manual install. Error code 9C59.

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