Cannot Print, Window Updates Fail and Other Weird Stuff

MPB · Nov 21, 2015

Hi,

I have been working with the good people at PC Pitstop and they have determined that I may have a Windows issue.

Symptoms:

Cannot Print from any app
50% of Windows Updates fail
Requests Activate Windows
Occassional System32\Security.dll Bad Image Error

Attached SFCFix and link to CBS

https://www.dropbox.com/sh/uepl7iq0lrllbp6/AACDlF-uDjkZ_cQMD8jUt5_sa?dl=0 View attachment SFCFix.txt

zcomputerwiz · Nov 25, 2015

Code:

SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
   CBS & SFC total detected corruption count:     3227
   CBS & SFC total unimportant corruption count:  0
   CBS & SFC total fixed corruption count:        1
   SURT total detected corruption count:          0
   SURT total unimportant corruption count:       0
   SURT total fixed corruption count:             0
AutoAnalysis:: directive completed successfully.

That is a lot of corrupt files.

Does your PC do anything else unusual such as hang up or bluescreen?
Have you run chkdsk recently?

MPB · Nov 26, 2015

I do not have hang-ups other than the request to activate windows. Also, no blue screens.

I ran chkdsk and it found and repaired errors.

zcomputerwiz · Nov 27, 2015

I ran chkdsk and it found and repaired errors.

OK. Let's make sure your disk is healthy.

GSmartControl
Follow the instructions below to test your hard drive health with GSmartControl:

Download GSmartControl and save it on your Desktop;
Extract the content of the GSmartControl .zip archive and execute gsmartcontrol.exe; To extract you can right-click your mouse on the GSmartControl.zip file and select Extract.
Identify your drive in the list, and double-click on it to bring up it's window (usually you'll find your drive by it's size or it's brand name);
Go in the Perform Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete);
Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply;
Also, go in the Attributes tab and if you have any entries highlighted in red or pink, copy and paste their name in your next reply (or take a screenshot of the GSmartControl window and attach it in your next reply);

MPB · Nov 27, 2015

zcomputerwiz said:
I ran chkdsk and it found and repaired errors.

Click to expand...

OK. Let's make sure your disk is healthy.

GSmartControl
Follow the instructions below to test your hard drive health with GSmartControl:

Download GSmartControl and save it on your Desktop;

Extract the content of the GSmartControl .zip archive and execute gsmartcontrol.exe; To extract you can right-click your mouse on the GSmartControl.zip file and select Extract.

Identify your drive in the list, and double-click on it to bring up it's window (usually you'll find your drive by it's size or it's brand name);

Go in the Perform Tests tab, then select Extended Self-test in the Test type drop-down list and click on Execute (this test can take a few hours to complete);

Once the test is over, the results will be displayed at the bottom of the window. Please copy and paste these results in your next reply;

Also, go in the Attributes tab and if you have any entries highlighted in red or pink, copy and paste their name in your next reply (or take a screenshot of the GSmartControl window and attach it in your next reply);

MPB · Nov 27, 2015

Ran without errors

MPB · Nov 27, 2015

Output from GSmart Control

smartctl 5.43 2012-06-30 r3573 [i686-w64-mingw32-win8(64)] (sf-5.43-1)
Copyright (C) 2002-12 by Bruce Allen, smartmontools

=== START OF INFORMATION SECTION ===
Device Model: ST500LT012-9WS142
Serial Number: S0V4HRN5
LU WWN Device Id: 5 000c50 05ff1225f
Firmware Version: 0001SDM1
User Capacity: 500,107,862,016 bytes [500 GB]
Sector Sizes: 512 bytes logical, 4096 bytes physical
Device is: Not in smartctl database [for details use: -P showall]
ATA Version is: 8
ATA Standard is: ATA-8-ACS revision 4
Local Time is: Fri Nov 27 13:32:55 2015 EST
SMART support is: Available - device has SMART capability.
SMART support is: Enabled

=== START OF READ SMART DATA SECTION ===
SMART overall-health self-assessment test result: PASSED
See vendor-specific Attribute list for marginal Attributes.

General SMART Values:
Offline data collection status: (0x00) Offline data collection activity
was never started.
Auto Offline Data Collection: Disabled.
Self-test execution status: ( 0) The previous self-test routine completed
without error or no self-test has ever
been run.
Total time to complete Offline
data collection: ( 0) seconds.
Offline data collection
capabilities: (0x73) SMART execute Offline immediate.
Auto Offline data collection on/off support.
Suspend Offline collection upon new
command.
No Offline surface scan supported.
Self-test supported.
Conveyance Self-test supported.
Selective Self-test supported.
SMART capabilities: (0x0003) Saves SMART data before entering
power-saving mode.
Supports SMART auto save timer.
Error logging capability: (0x01) Error logging supported.
General Purpose Logging supported.
Short self-test routine
recommended polling time: ( 1) minutes.
Extended self-test routine
recommended polling time: ( 104) minutes.
Conveyance self-test routine
recommended polling time: ( 2) minutes.
SCT capabilities: (0x1035) SCT Status supported.
SCT Feature Control supported.
SCT Data Table supported.

SMART Attributes Data Structure revision number: 10
Vendor Specific SMART Attributes with Thresholds:
ID# ATTRIBUTE_NAME FLAG VALUE WORST THRESH TYPE UPDATED WHEN_FAILED RAW_VALUE
1 Raw_Read_Error_Rate 0x000f 118 099 006 Pre-fail Always - 185669128
3 Spin_Up_Time 0x0003 099 099 000 Pre-fail Always - 0
4 Start_Stop_Count 0x0032 098 098 020 Old_age Always - 2681
5 Reallocated_Sector_Ct 0x0033 100 100 036 Pre-fail Always - 0
7 Seek_Error_Rate 0x000f 080 060 030 Pre-fail Always - 114084594
9 Power_On_Hours 0x0032 097 097 000 Old_age Always - 2704 (225 184 0)
10 Spin_Retry_Count 0x0013 100 100 097 Pre-fail Always - 0
12 Power_Cycle_Count 0x0032 098 098 020 Old_age Always - 2676
184 End-to-End_Error 0x0032 100 100 099 Old_age Always - 0
187 Reported_Uncorrect 0x0032 100 100 000 Old_age Always - 0
188 Command_Timeout 0x0032 100 100 000 Old_age Always - 0
189 High_Fly_Writes 0x003a 100 100 000 Old_age Always - 0
190 Airflow_Temperature_Cel 0x0022 062 045 045 Old_age Always In_the_past 38 (Min/Max 22/40)
191 G-Sense_Error_Rate 0x0032 100 100 000 Old_age Always - 86
192 Power-Off_Retract_Count 0x0032 100 100 000 Old_age Always - 17
193 Load_Cycle_Count 0x0032 084 084 000 Old_age Always - 32249
194 Temperature_Celsius 0x0022 038 055 000 Old_age Always - 38 (0 12 0 0 0)
196 Reallocated_Event_Count 0x000f 098 098 030 Pre-fail Always - 2623 (41690 0)
197 Current_Pending_Sector 0x0012 100 100 000 Old_age Always - 0
198 Offline_Uncorrectable 0x0010 100 100 000 Old_age Offline - 0
199 UDMA_CRC_Error_Count 0x003e 200 200 000 Old_age Always - 0
240 Head_Flying_Hours 0x0000 098 098 000 Old_age Offline - 179057186572863
241 Total_LBAs_Written 0x0000 100 253 000 Old_age Offline - 3109983283
242 Total_LBAs_Read 0x0000 100 253 000 Old_age Offline - 4029915208
254 Free_Fall_Sensor 0x0032 100 100 000 Old_age Always - 0

SMART Error Log Version: 1
No Errors Logged

SMART Self-test log structure revision number 1
Num Test_Description Status Remaining LifeTime(hours) LBA_of_first_error
# 1 Extended offline Completed without error 00% 2704 -

SMART Selective self-test log data structure revision number 1
SPAN MIN_LBA MAX_LBA CURRENT_TEST_STATUS
1 0 0 Not_testing
2 0 0 Not_testing
3 0 0 Not_testing
4 0 0 Not_testing
5 0 0 Not_testing
Selective self-test flags (0x0):
After scanning selected spans, do NOT read-scan remainder of disk.
If Selective self-test is pending on power-up, resume after 0 minute delay.

zcomputerwiz · Nov 30, 2015

Very good. Now that we know the disk should be ok and chkdsk has made some changes, let's see if we still need to replace the same number of files.

System Update Readiness Tool (SURT)

Download and run the System Update Readiness Tool for your version of Windows here: System Update Readiness Tool

NOTE: If you aren't sure if your Windows installation is 32-bit or 64-bit, check here: How to determine whether a computer is running a 32-bit version or 64-bit version of the Windows operating system

This tool will take some time to complete - when it has finished, attach C:\Windows\Logs\CBS\CheckSUR.log with your reply.

MPB · Nov 30, 2015

The remote procedure call failed...

2015-11-30 16:57:48, Info DISM PID=4952 TID=4796 Scratch directory set to 'C:\Users\David\AppData\Local\Temp\'. - CDISMManager:

ut_ScratchDir
2015-11-30 16:57:48, Info DISM PID=4952 TID=4796 DismCore.dll version: 6.3.9600.17031 - CDISMManager::FinalConstruct
2015-11-30 16:57:48, Info DISM PID=4952 TID=4796 Successfully loaded the ImageSession at "C:\WINDOWS\System32\Dism" - CDISMManager::LoadLocalImageSession
2015-11-30 16:57:48, Info DISM DISM Provider Store: PID=4952 TID=4796 Found and Initialized the DISM Logger. - CDISMProviderStore::Internal_InitializeLogger
2015-11-30 16:57:48, Info DISM DISM Provider Store: PID=4952 TID=4796 Failed to get and initialize the PE Provider. Continuing by assuming that it is not a WinPE image. - CDISMProviderStore::Final_OnConnect
2015-11-30 16:57:48, Info DISM DISM Provider Store: PID=4952 TID=4796 Finished initializing the Provider Map. - CDISMProviderStore::Final_OnConnect
2015-11-30 16:57:48, Info DISM DISM Provider Store: PID=4952 TID=4796 Getting Provider DISMLogger - CDISMProviderStore::GetProvider
2015-11-30 16:57:48, Info DISM DISM Provider Store: PID=4952 TID=4796 Provider has previously been initialized. Returning the existing instance. - CDISMProviderStore::Internal_GetProvider
2015-11-30 16:57:48, Info DISM DISM Provider Store: PID=4952 TID=4796 Getting Provider DISMLogger - CDISMProviderStore::GetProvider
2015-11-30 16:57:48, Info DISM DISM Provider Store: PID=4952 TID=4796 Provider has previously been initialized. Returning the existing instance. - CDISMProviderStore::Internal_GetProvider
2015-11-30 16:57:48, Info DISM DISM Manager: PID=4952 TID=4796 Successfully created the local image session and provider store. - CDISMManager::CreateLocalImageSession
2015-11-30 16:57:48, Info DISM DISM Provider Store: PID=4952 TID=4796 Getting Provider DISMLogger - CDISMProviderStore::GetProvider
2015-11-30 16:57:48, Info DISM DISM Provider Store: PID=4952 TID=4796 Provider has previously been initialized. Returning the existing instance. - CDISMProviderStore::Internal_GetProvider
2015-11-30 16:57:48, Info DISM DISM.EXE:
2015-11-30 16:57:48, Info DISM DISM.EXE: <----- Starting Dism.exe session ----->
2015-11-30 16:57:48, Info DISM DISM.EXE:
2015-11-30 16:57:48, Info DISM DISM.EXE: Host machine information: OS Version=6.3.9600, Running architecture=amd64, Number of processors=4
2015-11-30 16:57:48, Info DISM DISM.EXE: Dism.exe version: 6.3.9600.17031
2015-11-30 16:57:48, Info DISM DISM.EXE: Executing command line: dism.exe /online /cleanup-image /restorehealth
2015-11-30 16:57:48, Info DISM DISM Provider Store: PID=4952 TID=4796 Getting Provider FolderManager - CDISMProviderStore::GetProvider
2015-11-30 16:57:48, Info DISM DISM Provider Store: PID=4952 TID=4796 Provider has not previously been encountered. Attempting to initialize the provider. - CDISMProviderStore::Internal_GetProvider
2015-11-30 16:57:48, Info DISM DISM Provider Store: PID=4952 TID=4796 Loading Provider from location C:\WINDOWS\System32\Dism\FolderProvider.dll - CDISMProviderStore::Internal_GetProvider
2015-11-30 16:57:48, Info DISM DISM Provider Store: PID=4952 TID=4796 Connecting to the provider located at C:\WINDOWS\System32\Dism\FolderProvider.dll. - CDISMProviderStore::Internal_LoadProvider
2015-11-30 16:57:48, Info DISM DISM Manager: PID=4952 TID=4796 physical location path: C:\ - CDISMManager::CreateImageSession
2015-11-30 16:57:48, Info DISM DISM Manager: PID=4952 TID=4796 Copying DISM from "C:\WINDOWS\System32\Dism" - CDISMManager::CreateImageSessionFromLocation
2015-11-30 16:57:50, Info DISM DISM Manager: PID=4952 TID=4796 Successfully loaded the ImageSession at "C:\Users\David\AppData\Local\Temp\A72EDF0C-F644-4A32-8D14-03248365FE4B" - CDISMManager::LoadRemoteImageSession
2015-11-30 16:57:50, Info DISM DISM Image Session: PID=6420 TID=6944 Instantiating the Provider Store. - CDISMImageSession::get_ProviderStore
2015-11-30 16:57:50, Info DISM DISM Provider Store: PID=6420 TID=6944 Initializing a provider store for the IMAGE session type. - CDISMProviderStore::Final_OnConnect
2015-11-30 16:57:50, Info DISM DISM Provider Store: PID=6420 TID=6944 Provider has not previously been encountered. Attempting to initialize the provider. - CDISMProviderStore::Internal_GetProvider
2015-11-30 16:57:50, Info DISM DISM Provider Store: PID=6420 TID=6944 Loading Provider from location C:\Users\David\AppData\Local\Temp\A72EDF0C-F644-4A32-8D14-03248365FE4B\OSProvider.dll - CDISMProviderStore::Internal_GetProvider
2015-11-30 16:57:50, Info DISM DISM Provider Store: PID=6420 TID=6944 Connecting to the provider located at C:\Users\David\AppData\Local\Temp\A72EDF0C-F644-4A32-8D14-03248365FE4B\OSProvider.dll. - CDISMProviderStore::Internal_LoadProvider
2015-11-30 16:57:50, Info DISM DISM OS Provider: PID=6420 TID=6944 Defaulting SystemPath to C:\ - CDISMOSServiceManager::Final_OnConnect
2015-11-30 16:57:50, Info DISM DISM OS Provider: PID=6420 TID=6944 Defaulting Windows folder to C:\Windows - CDISMOSServiceManager::Final_OnConnect
2015-11-30 16:57:50, Info DISM DISM OS Provider: PID=6420 TID=6944 Host OS verion is 6.3 - CDISMOSServiceManager::SetDllSearchPath
2015-11-30 16:57:50, Info DISM DISM Provider Store: PID=6420 TID=6944 Attempting to initialize the logger from the Image Session. - CDISMProviderStore::Final_OnConnect
2015-11-30 16:57:50, Info DISM DISM Provider Store: PID=6420 TID=6944 Provider has not previously been encountered. Attempting to initialize the provider. - CDISMProviderStore::Internal_GetProvider
2015-11-30 16:57:50, Info DISM DISM Provider Store: PID=6420 TID=6944 Loading Provider from location C:\Users\David\AppData\Local\Temp\A72EDF0C-F644-4A32-8D14-03248365FE4B\LogProvider.dll - CDISMProviderStore::Internal_GetProvider
2015-11-30 16:57:50, Info DISM DISM Provider Store: PID=6420 TID=6944 Connecting to the provider located at C:\Users\David\AppData\Local\Temp\A72EDF0C-F644-4A32-8D14-03248365FE4B\LogProvider.dll. - CDISMProviderStore::Internal_LoadProvider
2015-11-30 16:57:50, Info DISM DISM Provider Store: PID=6420 TID=6944 Found and Initialized the DISM Logger. - CDISMProviderStore::Internal_InitializeLogger
2015-11-30 16:57:50, Info DISM DISM Provider Store: PID=6420 TID=6944 Provider has not previously been encountered. Attempting to initialize the provider. - CDISMProviderStore::Internal_GetProvider
2015-11-30 16:57:50, Info DISM DISM Provider Store: PID=6420 TID=6944 Loading Provider from location C:\Users\David\AppData\Local\Temp\A72EDF0C-F644-4A32-8D14-03248365FE4B\PEProvider.dll - CDISMProviderStore::Internal_GetProvider
2015-11-30 16:57:50, Warning DISM DISM Provider Store: PID=6420 TID=6944 Failed to Load the provider: C:\Users\David\AppData\Local\Temp\A72EDF0C-F644-4A32-8D14-03248365FE4B\PEProvider.dll. - CDISMProviderStore::Internal_GetProvider(hr:0x8007007e)
2015-11-30 16:57:50, Info DISM DISM Provider Store: PID=6420 TID=6944 Failed to get and initialize the PE Provider. Continuing by assuming that it is not a WinPE image. - CDISMProviderStore::Final_OnConnect
2015-11-30 16:57:50, Info DISM DISM Provider Store: PID=6420 TID=6944 Finished initializing the Provider Map. - CDISMProviderStore::Final_OnConnect
2015-11-30 16:57:50, Info DISM DISM Provider Store: PID=6420 TID=6944 Getting Provider DISMLogger - CDISMProviderStore::GetProvider
2015-11-30 16:57:50, Info DISM DISM Provider Store: PID=6420 TID=6944 Provider has previously been initialized. Returning the existing instance. - CDISMProviderStore::Internal_GetProvider
2015-11-30 16:57:50, Info DISM DISM Manager: PID=4952 TID=4796 Image session successfully loaded from the temporary location: C:\Users\David\AppData\Local\Temp\A72EDF0C-F644-4A32-8D14-03248365FE4B - CDISMManager::CreateImageSession
2015-11-30 16:57:50, Info DISM DISM Provider Store: PID=6420 TID=6944 Getting Provider OSServices - CDISMProviderStore::GetProvider
2015-11-30 16:57:50, Info DISM DISM Provider Store: PID=6420 TID=6944 Provider has previously been initialized. Returning the existing instance. - CDISMProviderStore::Internal_GetProvider
2015-11-30 16:57:50, Info DISM DISM.EXE: Target image information: OS Version=6.3.9600.17709, Image architecture=amd64
2015-11-30 16:57:50, Info DISM DISM Provider Store: PID=6420 TID=6944 Getting the collection of providers from an image provider store type. - CDISMProviderStore::GetProviderCollection
2015-11-30 16:57:50, Info DISM DISM Provider Store: PID=6420 TID=6944 Provider has not previously been encountered. Attempting to initialize the provider. - CDISMProviderStore::Internal_GetProvider
2015-11-30 16:57:50, Info DISM DISM Provider Store: PID=6420 TID=6944 Loading Provider from location C:\Users\David\AppData\Local\Temp\A72EDF0C-F644-4A32-8D14-03248365FE4B\CbsProvider.dll - CDISMProviderStore::Internal_GetProvider
2015-11-30 16:57:50, Info DISM DISM Provider Store: PID=6420 TID=6944 Connecting to the provider located at C:\Users\David\AppData\Local\Temp\A72EDF0C-F644-4A32-8D14-03248365FE4B\CbsProvider.dll. - CDISMProviderStore::Internal_LoadProvider
2015-11-30 16:57:50, Info DISM DISM Provider Store: PID=6420 TID=6944 Encountered a servicing provider, performing additional servicing initializations. - CDISMProviderStore::Internal_LoadProvider
2015-11-30 16:57:50, Info DISM DISM Package Manager: PID=6420 TID=6944 Finished initializing the CbsConUI Handler. - CCbsConUIHandler::Initialize
2015-11-30 16:57:50, Info DISM DISM Package Manager: PID=6420 TID=6944 CBS is being initialized for online use. More information about CBS actions can be located at: %windir%\logs\cbs\cbs.log - CDISMPackageManager::Initialize
2015-11-30 16:57:50, Info DISM DISM Package Manager: PID=6420 TID=6944 Loaded servicing stack for online use only. - CDISMPackageManager::RefreshInstanceAndLock
2015-11-30 16:57:50, Info DISM DISM Provider Store: PID=6420 TID=6944 Provider has not previously been encountered. Attempting to initialize the provider. - CDISMProviderStore::Internal_GetProvider
2015-11-30 16:57:50, Info DISM DISM Provider Store: PID=6420 TID=6944 Loading Provider from location C:\Users\David\AppData\Local\Temp\A72EDF0C-F644-4A32-8D14-03248365FE4B\MsiProvider.dll - CDISMProviderStore::Internal_GetProvider
2015-11-30 16:57:50, Info DISM DISM Provider Store: PID=6420 TID=6944 Connecting to the provider located at C:\Users\David\AppData\Local\Temp\A72EDF0C-F644-4A32-8D14-03248365FE4B\MsiProvider.dll. - CDISMProviderStore::Internal_LoadProvider
2015-11-30 16:57:50, Info DISM DISM Provider Store: PID=6420 TID=6944 Encountered a servicing provider, performing additional servicing initializations. - CDISMProviderStore::Internal_LoadProvider
2015-11-30 16:57:50, Info DISM DISM Provider Store: PID=6420 TID=6944 Provider has not previously been encountered. Attempting to initialize the provider. - CDISMProviderStore::Internal_GetProvider
2015-11-30 16:57:50, Info DISM DISM Provider Store: PID=6420 TID=6944 Loading Provider from location C:\Users\David\AppData\Local\Temp\A72EDF0C-F644-4A32-8D14-03248365FE4B\IntlProvider.dll - CDISMProviderStore::Internal_GetProvider
2015-11-30 16:57:50, Info DISM DISM Provider Store: PID=6420 TID=6944 Connecting to the provider located at C:\Users\David\AppData\Local\Temp\A72EDF0C-F644-4A32-8D14-03248365FE4B\IntlProvider.dll. - CDISMProviderStore::Internal_LoadProvider
2015-11-30 16:57:50, Info DISM DISM Provider Store: PID=6420 TID=6944 Encountered a servicing provider, performing additional servicing initializations. - CDISMProviderStore::Internal_LoadProvider
2015-11-30 16:57:50, Info DISM DISM Provider Store: PID=6420 TID=6944 Provider has not previously been encountered. Attempting to initialize the provider. - CDISMProviderStore::Internal_GetProvider
2015-11-30 16:57:50, Info DISM DISM Provider Store: PID=6420 TID=6944 Loading Provider from location C:\Users\David\AppData\Local\Temp\A72EDF0C-F644-4A32-8D14-03248365FE4B\IBSProvider.dll - CDISMProviderStore::Internal_GetProvider
2015-11-30 16:57:50, Info DISM DISM Provider Store: PID=6420 TID=6944 Connecting to the provider located at C:\Users\David\AppData\Local\Temp\A72EDF0C-F644-4A32-8D14-03248365FE4B\IBSProvider.dll. - CDISMProviderStore::Internal_LoadProvider
2015-11-30 16:57:50, Info DISM DISM Provider Store: PID=6420 TID=6944 Encountered a servicing provider, performing additional servicing initializations. - CDISMProviderStore::Internal_LoadProvider
2015-11-30 16:57:50, Info DISM DISM Provider Store: PID=6420 TID=6944 Provider has not previously been encountered. Attempting to initialize the provider. - CDISMProviderStore::Internal_GetProvider
2015-11-30 16:57:50, Info DISM DISM Provider Store: PID=6420 TID=6944 Loading Provider from location C:\Users\David\AppData\Local\Temp\A72EDF0C-F644-4A32-8D14-03248365FE4B\DmiProvider.dll - CDISMProviderStore::Internal_GetProvider
2015-11-30 16:57:50, Info DISM DISM Provider Store: PID=6420 TID=6944 Connecting to the provider located at C:\Users\David\AppData\Local\Temp\A72EDF0C-F644-4A32-8D14-03248365FE4B\DmiProvider.dll. - CDISMProviderStore::Internal_LoadProvider
2015-11-30 16:57:50, Info DISM DISM Provider Store: PID=6420 TID=6944 Encountered a servicing provider, performing additional servicing initializations. - CDISMProviderStore::Internal_LoadProvider
2015-11-30 16:57:50, Info DISM DISM OS Provider: PID=6420 TID=6944 Successfully loaded the hive. - CDISMOSServiceManager:

etermineBootDrive
2015-11-30 16:57:50, Info DISM DISM Driver Manager: PID=6420 TID=6944 Further logs for driver related operations can be found in the target operating system at %WINDIR%\inf\setupapi.offline.log - CDriverManager::Initialize
2015-11-30 16:57:50, Info DISM DISM Provider Store: PID=6420 TID=6944 Provider has not previously been encountered. Attempting to initialize the provider. - CDISMProviderStore::Internal_GetProvider
2015-11-30 16:57:50, Info DISM DISM Provider Store: PID=6420 TID=6944 Loading Provider from location C:\Users\David\AppData\Local\Temp\A72EDF0C-F644-4A32-8D14-03248365FE4B\UnattendProvider.dll - CDISMProviderStore::Internal_GetProvider
2015-11-30 16:57:50, Info DISM DISM Provider Store: PID=6420 TID=6944 Connecting to the provider located at C:\Users\David\AppData\Local\Temp\A72EDF0C-F644-4A32-8D14-03248365FE4B\UnattendProvider.dll. - CDISMProviderStore::Internal_LoadProvider
2015-11-30 16:57:50, Info DISM DISM Provider Store: PID=6420 TID=6944 Encountered a servicing provider, performing additional servicing initializations. - CDISMProviderStore::Internal_LoadProvider
2015-11-30 16:57:50, Info DISM DISM Provider Store: PID=6420 TID=6944 Provider has not previously been encountered. Attempting to initialize the provider. - CDISMProviderStore::Internal_GetProvider
2015-11-30 16:57:50, Info DISM DISM Provider Store: PID=6420 TID=6944 Loading Provider from location C:\Users\David\AppData\Local\Temp\A72EDF0C-F644-4A32-8D14-03248365FE4B\Wow64provider.dll - CDISMProviderStore::Internal_GetProvider
2015-11-30 16:57:50, Warning DISM DISM Provider Store: PID=6420 TID=6944 Failed to get the IDismObject Interface - CDISMProviderStore::Internal_LoadProvider(hr:0x80004002)
2015-11-30 16:57:50, Warning DISM DISM Provider Store: PID=6420 TID=6944 Failed to Load the provider: C:\Users\David\AppData\Local\Temp\A72EDF0C-F644-4A32-8D14-03248365FE4B\Wow64provider.dll. - CDISMProviderStore::Internal_GetProvider(hr:0x80004002)
2015-11-30 16:57:50, Info DISM DISM Provider Store: PID=6420 TID=6944 Provider has not previously been encountered. Attempting to initialize the provider. - CDISMProviderStore::Internal_GetProvider
2015-11-30 16:57:50, Info DISM DISM Provider Store: PID=6420 TID=6944 Loading Provider from location C:\Users\David\AppData\Local\Temp\A72EDF0C-F644-4A32-8D14-03248365FE4B\SmiProvider.dll - CDISMProviderStore::Internal_GetProvider
2015-11-30 16:57:50, Info DISM DISM Provider Store: PID=6420 TID=6944 Connecting to the provider located at C:\Users\David\AppData\Local\Temp\A72EDF0C-F644-4A32-8D14-03248365FE4B\SmiProvider.dll. - CDISMProviderStore::Internal_LoadProvider
2015-11-30 16:57:50, Info DISM DISM Provider Store: PID=6420 TID=6944 Encountered a servicing provider, performing additional servicing initializations. - CDISMProviderStore::Internal_LoadProvider
2015-11-30 16:57:50, Info DISM DISM Provider Store: PID=6420 TID=6944 Provider has not previously been encountered. Attempting to initialize the provider. - CDISMProviderStore::Internal_GetProvider
2015-11-30 16:57:50, Info DISM DISM Provider Store: PID=6420 TID=6944 Loading Provider from location C:\Users\David\AppData\Local\Temp\A72EDF0C-F644-4A32-8D14-03248365FE4B\EmbeddedProvider.dll - CDISMProviderStore::Internal_GetProvider
2015-11-30 16:57:50, Warning DISM DISM Provider Store: PID=6420 TID=6944 Failed to Load the provider: C:\Users\David\AppData\Local\Temp\A72EDF0C-F644-4A32-8D14-03248365FE4B\EmbeddedProvider.dll. - CDISMProviderStore::Internal_GetProvider(hr:0x8007007e)
2015-11-30 16:57:50, Info DISM DISM Provider Store: PID=6420 TID=6944 Provider has not previously been encountered. Attempting to initialize the provider. - CDISMProviderStore::Internal_GetProvider
2015-11-30 16:57:50, Info DISM DISM Provider Store: PID=6420 TID=6944 Loading Provider from location C:\Users\David\AppData\Local\Temp\A72EDF0C-F644-4A32-8D14-03248365FE4B\AppxProvider.dll - CDISMProviderStore::Internal_GetProvider
2015-11-30 16:57:50, Info DISM DISM Provider Store: PID=6420 TID=6944 Connecting to the provider located at C:\Users\David\AppData\Local\Temp\A72EDF0C-F644-4A32-8D14-03248365FE4B\AppxProvider.dll. - CDISMProviderStore::Internal_LoadProvider
2015-11-30 16:57:50, Info DISM DISM Provider Store: PID=6420 TID=6944 Encountered a servicing provider, performing additional servicing initializations. - CDISMProviderStore::Internal_LoadProvider
2015-11-30 16:57:50, Info DISM DISM Provider Store: PID=6420 TID=6944 Provider has not previously been encountered. Attempting to initialize the provider. - CDISMProviderStore::Internal_GetProvider
2015-11-30 16:57:50, Info DISM DISM Provider Store: PID=6420 TID=6944 Loading Provider from location C:\Users\David\AppData\Local\Temp\A72EDF0C-F644-4A32-8D14-03248365FE4B\AssocProvider.dll - CDISMProviderStore::Internal_GetProvider
2015-11-30 16:57:50, Info DISM DISM Provider Store: PID=6420 TID=6944 Connecting to the provider located at C:\Users\David\AppData\Local\Temp\A72EDF0C-F644-4A32-8D14-03248365FE4B\AssocProvider.dll. - CDISMProviderStore::Internal_LoadProvider
2015-11-30 16:57:50, Info DISM DISM Provider Store: PID=6420 TID=6944 Encountered a servicing provider, performing additional servicing initializations. - CDISMProviderStore::Internal_LoadProvider
2015-11-30 16:57:50, Info DISM DISM Provider Store: PID=6420 TID=6944 Provider has not previously been encountered. Attempting to initialize the provider. - CDISMProviderStore::Internal_GetProvider
2015-11-30 16:57:50, Info DISM DISM Provider Store: PID=6420 TID=6944 Loading Provider from location C:\Users\David\AppData\Local\Temp\A72EDF0C-F644-4A32-8D14-03248365FE4B\GenericProvider.dll - CDISMProviderStore::Internal_GetProvider
2015-11-30 16:57:50, Info DISM DISM Provider Store: PID=6420 TID=6944 Connecting to the provider located at C:\Users\David\AppData\Local\Temp\A72EDF0C-F644-4A32-8D14-03248365FE4B\GenericProvider.dll. - CDISMProviderStore::Internal_LoadProvider
2015-11-30 16:57:50, Info DISM DISM Provider Store: PID=6420 TID=6944 Encountered a servicing provider, performing additional servicing initializations. - CDISMProviderStore::Internal_LoadProvider
2015-11-30 16:57:50, Info DISM DISM Provider Store: PID=6420 TID=6944 Provider has not previously been encountered. Attempting to initialize the provider. - CDISMProviderStore::Internal_GetProvider
2015-11-30 16:57:50, Info DISM DISM Provider Store: PID=6420 TID=6944 Loading Provider from location C:\Users\David\AppData\Local\Temp\A72EDF0C-F644-4A32-8D14-03248365FE4B\TransmogProvider.dll - CDISMProviderStore::Internal_GetProvider
2015-11-30 16:57:50, Info DISM DISM Provider Store: PID=6420 TID=6944 Connecting to the provider located at C:\Users\David\AppData\Local\Temp\A72EDF0C-F644-4A32-8D14-03248365FE4B\TransmogProvider.dll. - CDISMProviderStore::Internal_LoadProvider
2015-11-30 16:57:50, Info DISM DISM Provider Store: PID=6420 TID=6944 Encountered a servicing provider, performing additional servicing initializations. - CDISMProviderStore::Internal_LoadProvider
2015-11-30 16:57:50, Info DISM DISM Transmog Provider: PID=6420 TID=6944 Current image session is [ONLINE] - CTransmogManager::GetMode
2015-11-30 16:57:50, Info DISM DISM Transmog Provider: PID=6420 TID=6944 Audit Mode: [No] - CTransmogManager::Initialize
2015-11-30 16:57:50, Info DISM DISM Transmog Provider: PID=6420 TID=6944 GetProductType: ProductType = [WinNT] - CTransmogManager::GetProductType
2015-11-30 16:57:50, Info DISM DISM Transmog Provider: PID=6420 TID=6944 Product Type: [WinNT] - CTransmogManager::Initialize
2015-11-30 16:57:50, Info DISM DISM Transmog Provider: PID=6420 TID=6944 Product Type ServerNT : [No] - CTransmogManager::Initialize
2015-11-30 16:57:50, Info DISM DISM.EXE: Got the collection of providers. Now enumerating them to build the command table.
2015-11-30 16:57:50, Info DISM DISM.EXE: Attempting to add the commands from provider: DISM Log Provider
2015-11-30 16:57:50, Info DISM DISM.EXE: Attempting to add the commands from provider: OSServices
2015-11-30 16:57:50, Info DISM DISM.EXE: Attempting to add the commands from provider: DISM Package Manager
2015-11-30 16:57:50, Info DISM DISM.EXE: Succesfully registered commands for the provider: DISM Package Manager.
2015-11-30 16:57:50, Info DISM DISM.EXE: Attempting to add the commands from provider: MsiManager
2015-11-30 16:57:50, Info DISM DISM.EXE: Succesfully registered commands for the provider: MsiManager.
2015-11-30 16:57:50, Info DISM DISM.EXE: Attempting to add the commands from provider: IntlManager
2015-11-30 16:57:50, Info DISM DISM.EXE: Succesfully registered commands for the provider: IntlManager.
2015-11-30 16:57:50, Info DISM DISM.EXE: Attempting to add the commands from provider: IBSManager
2015-11-30 16:57:50, Info DISM DISM.EXE: Attempting to add the commands from provider: DriverManager
2015-11-30 16:57:50, Info DISM DISM.EXE: Succesfully registered commands for the provider: DriverManager.
2015-11-30 16:57:50, Info DISM DISM.EXE: Attempting to add the commands from provider: DISM Unattend Manager
2015-11-30 16:57:50, Info DISM DISM.EXE: Succesfully registered commands for the provider: DISM Unattend Manager.
2015-11-30 16:57:50, Info DISM DISM.EXE: Attempting to add the commands from provider: SmiManager
2015-11-30 16:57:50, Info DISM DISM.EXE: Attempting to add the commands from provider: AppxManager
2015-11-30 16:57:50, Info DISM DISM.EXE: Succesfully registered commands for the provider: AppxManager.
2015-11-30 16:57:50, Info DISM DISM.EXE: Attempting to add the commands from provider: AssocManager
2015-11-30 16:57:50, Info DISM DISM.EXE: Succesfully registered commands for the provider: AssocManager.
2015-11-30 16:57:50, Info DISM DISM.EXE: Attempting to add the commands from provider: GenericManager
2015-11-30 16:57:50, Info DISM DISM.EXE: Succesfully registered commands for the provider: GenericManager.
2015-11-30 16:57:50, Info DISM DISM.EXE: Attempting to add the commands from provider: Edition Manager
2015-11-30 16:57:50, Info DISM DISM.EXE: Succesfully registered commands for the provider: Edition Manager.
2015-11-30 16:57:50, Info DISM DISM Provider Store: PID=6420 TID=6944 Getting Provider DISM Package Manager - CDISMProviderStore::GetProvider
2015-11-30 16:57:50, Info DISM DISM Provider Store: PID=6420 TID=6944 Provider has previously been initialized. Returning the existing instance. - CDISMProviderStore::Internal_GetProvider
2015-11-30 16:57:50, Info DISM DISM Package Manager: PID=6420 TID=6944 Processing the top level command token(cleanup-image). - CPackageManagerCLIHandler:

rivate_ValidateCmdLine
2015-11-30 16:57:50, Info DISM DISM Package Manager: PID=6420 TID=6944 Attempting to route to appropriate command handler. - CPackageManagerCLIHandler::ExecuteCmdLine
2015-11-30 16:57:50, Info DISM DISM Package Manager: PID=6420 TID=6944 Routing the command... - CPackageManagerCLIHandler::ExecuteCmdLine
2015-11-30 16:57:50, Info DISM DISM Package Manager: PID=6420 TID=6944 CBS session options=0x48100! - CDISMPackageManager::Internal_Finalize
2015-11-30 17:16:14, Error DISM DISM Package Manager: PID=6420 TID=6944 Failed finalizing changes. - CDISMPackageManager::Internal_Finalize(hr:0x800706be)
2015-11-30 17:16:14, Error DISM DISM Package Manager: PID=6420 TID=6944 Failed processing package changes with session option CbsSessionOptionRepairStoreCorruption - CDISMPackageManager::RestoreHealth(hr:0x800706be)
2015-11-30 17:16:14, Error DISM DISM Package Manager: PID=6420 TID=6944 Failed to restore the image health. - CPackageManagerCLIHandler:

rocessCmdLine_CleanupImage(hr:0x800706be)
2015-11-30 17:16:14, Error DISM DISM Package Manager: PID=6420 TID=6944 Failed while processing command cleanup-image. - CPackageManagerCLIHandler::ExecuteCmdLine(hr:0x800706be)
2015-11-30 17:16:14, Info DISM DISM Package Manager: PID=6420 TID=6944 Further logs for online package and feature related operations can be found at %WINDIR%\logs\CBS\cbs.log - CPackageManagerCLIHandler::ExecuteCmdLine
2015-11-30 17:16:14, Error DISM DISM.EXE: DISM Package Manager processed the command line but failed. HRESULT=800706BE
2015-11-30 17:16:14, Info DISM DISM Provider Store: PID=6420 TID=6944 Found the OSServices. Waiting to finalize it until all other providers are unloaded. - CDISMProviderStore::Final_OnDisconnect
2015-11-30 17:16:14, Info DISM DISM Provider Store: PID=6420 TID=6944 Found the OSServices. Waiting to finalize it until all other providers are unloaded. - CDISMProviderStore::Final_OnDisconnect
2015-11-30 17:16:14, Info DISM DISM Provider Store: PID=6420 TID=6944 Found the PE Provider. Waiting to finalize it until all other providers are unloaded. - CDISMProviderStore::Final_OnDisconnect
2015-11-30 17:16:14, Info DISM DISM Provider Store: PID=6420 TID=6944 Finalizing the servicing provider(DISM Package Manager) - CDISMProviderStore::Internal_DisconnectProvider
2015-11-30 17:16:14, Info DISM DISM Package Manager: PID=6420 TID=6944 Finalizing CBS core. - CDISMPackageManager::Finalize
2015-11-30 17:16:14, Info DISM DISM Provider Store: PID=6420 TID=6944 Disconnecting Provider: DISM Package Manager - CDISMProviderStore::Internal_DisconnectProvider
2015-11-30 17:16:14, Info DISM DISM Provider Store: PID=6420 TID=6944 Finalizing the servicing provider(MsiManager) - CDISMProviderStore::Internal_DisconnectProvider
2015-11-30 17:16:14, Info DISM DISM Provider Store: PID=6420 TID=6944 Disconnecting Provider: MsiManager - CDISMProviderStore::Internal_DisconnectProvider
2015-11-30 17:16:14, Info DISM DISM Provider Store: PID=6420 TID=6944 Finalizing the servicing provider(IntlManager) - CDISMProviderStore::Internal_DisconnectProvider
2015-11-30 17:16:14, Info DISM DISM Provider Store: PID=6420 TID=6944 Disconnecting Provider: IntlManager - CDISMProviderStore::Internal_DisconnectProvider
2015-11-30 17:16:14, Info DISM DISM Provider Store: PID=6420 TID=6944 Finalizing the servicing provider(IBSManager) - CDISMProviderStore::Internal_DisconnectProvider
2015-11-30 17:16:14, Info DISM DISM Provider Store: PID=6420 TID=6944 Disconnecting Provider: IBSManager - CDISMProviderStore::Internal_DisconnectProvider
2015-11-30 17:16:14, Info DISM DISM Provider Store: PID=6420 TID=6944 Finalizing the servicing provider(DriverManager) - CDISMProviderStore::Internal_DisconnectProvider
2015-11-30 17:16:14, Info DISM DISM Provider Store: PID=6420 TID=6944 Disconnecting Provider: DriverManager - CDISMProviderStore::Internal_DisconnectProvider
2015-11-30 17:16:14, Info DISM DISM Provider Store: PID=6420 TID=6944 Finalizing the servicing provider(DISM Unattend Manager) - CDISMProviderStore::Internal_DisconnectProvider
2015-11-30 17:16:14, Info DISM DISM Provider Store: PID=6420 TID=6944 Disconnecting Provider: DISM Unattend Manager - CDISMProviderStore::Internal_DisconnectProvider
2015-11-30 17:16:14, Info DISM DISM Provider Store: PID=6420 TID=6944 Finalizing the servicing provider(SmiManager) - CDISMProviderStore::Internal_DisconnectProvider
2015-11-30 17:16:14, Info DISM DISM Provider Store: PID=6420 TID=6944 Disconnecting Provider: SmiManager - CDISMProviderStore::Internal_DisconnectProvider
2015-11-30 17:16:14, Info DISM DISM Provider Store: PID=6420 TID=6944 Finalizing the servicing provider(AppxManager) - CDISMProviderStore::Internal_DisconnectProvider
2015-11-30 17:16:14, Info DISM DISM Provider Store: PID=6420 TID=6944 Disconnecting Provider: AppxManager - CDISMProviderStore::Internal_DisconnectProvider
2015-11-30 17:16:14, Info DISM DISM Provider Store: PID=6420 TID=6944 Finalizing the servicing provider(AssocManager) - CDISMProviderStore::Internal_DisconnectProvider
2015-11-30 17:16:14, Info DISM DISM Provider Store: PID=6420 TID=6944 Disconnecting Provider: AssocManager - CDISMProviderStore::Internal_DisconnectProvider
2015-11-30 17:16:14, Info DISM DISM Provider Store: PID=6420 TID=6944 Finalizing the servicing provider(GenericManager) - CDISMProviderStore::Internal_DisconnectProvider
2015-11-30 17:16:14, Info DISM DISM Provider Store: PID=6420 TID=6944 Disconnecting Provider: GenericManager - CDISMProviderStore::Internal_DisconnectProvider
2015-11-30 17:16:14, Info DISM DISM Provider Store: PID=6420 TID=6944 Finalizing the servicing provider(Edition Manager) - CDISMProviderStore::Internal_DisconnectProvider
2015-11-30 17:16:14, Info DISM DISM Provider Store: PID=6420 TID=6944 Disconnecting Provider: Edition Manager - CDISMProviderStore::Internal_DisconnectProvider
2015-11-30 17:16:14, Info DISM DISM Provider Store: PID=6420 TID=6944 Releasing the local reference to OSServices. - CDISMProviderStore::Internal_DisconnectProvider
2015-11-30 17:16:14, Info DISM DISM Provider Store: PID=6420 TID=6944 Disconnecting Provider: OSServices - CDISMProviderStore::Internal_DisconnectProvider
2015-11-30 17:16:14, Info DISM DISM Provider Store: PID=6420 TID=6944 Releasing the local reference to DISMLogger. Stop logging. - CDISMProviderStore::Internal_DisconnectProvider
2015-11-30 17:16:15, Info DISM DISM.EXE: Image session has been closed. Reboot required=no.
2015-11-30 17:16:15, Info DISM DISM.EXE:
2015-11-30 17:16:15, Info DISM DISM.EXE: <----- Ending Dism.exe session ----->
2015-11-30 17:16:15, Info DISM DISM.EXE:
2015-11-30 17:16:15, Info DISM DISM Provider Store: PID=4952 TID=4796 Found the OSServices. Waiting to finalize it until all other providers are unloaded. - CDISMProviderStore::Final_OnDisconnect
2015-11-30 17:16:15, Info DISM DISM Provider Store: PID=4952 TID=4796 Disconnecting Provider: FolderManager - CDISMProviderStore::Internal_DisconnectProvider
2015-11-30 17:16:15, Info DISM DISM Provider Store: PID=4952 TID=4796 Releasing the local reference to DISMLogger. Stop logging. - CDISMProviderStore::Internal_DisconnectProvider

zcomputerwiz · Dec 1, 2015

Let's try this:

Run Windows Repairs

Download Windows Repair (All-in-One) Portable to your desktop.
Once the file is downloaded, right-click on the file on your desktop and choose Extract All...
Keep the defaults and click the Extract button.
A folder named tweaking.com_windows_repair_aio will be extracted to the desktop. Once the extraction is complete the folder will open.
Inside this folder, there is a folder named Tweaking.com - Windows Repair. Open this folder as well.
Double-click on Repair_Windows.exe to open. Note: Please make sure all of your programs are closed and anything you were working on is saved as we will be rebooting.
When the program opens, click the Reboot to Safe Mode button at the bottom of the screen. Answer Yes to allow.
Once rebooted into Safe Mode, open the program again. When the program opens, click the Repairs tab and click the Open Repairs button.
A backup of your registry will be made. After a few moments you will have many options from which you can choose.
Please click the Unselect All button and then click to enable only the following ones:

10 - Remove Policies Set By Infection
17 - Repair Windows Updates
26 - Restore Important Windows Services
27 - Set Windows Services to Default Startup
Ensure the Restart check box is selected and click the Start Repairs button in the lower right of the screen. This may take some time to run so be patient.
Once the fixes are complete you will be prompted to restart your machine. Answer Yes.

When your computer has restarted, try to run DISM again:

DISM /RestoreHealth Scan

Warning: this fix is specific to the user in this thread. No one else should follow these instructions as it may cause more harm than good. If you are after assistance, please start a thread of your own.

Right-click on the Start

button and select Command Prompt (Admin)
When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter

Dism /Online /Cleanup-Image /RestoreHealth
When DISM finishes scanning your component store, zip up and attach your CBS & DISM logs to your next post:

C:\Windows\Logs\CBS\CBS.log C:\Windows\Logs\DISM\DISM.log

MPB · Dec 1, 2015

After starting the repair I received a green error message bar across the screen that stated, "This App cannot run on your PC".

MPB · Dec 1, 2015

Also, please review an excerpt from the Licensing Diagnostic

</LicensingData>
<HealthCheck>
<Result>TAMPERED</Result>
<TamperedItems>C:\WINDOWS\system32\en-US\sppc.dll.mui;C:\WINDOWS\syswow64\en-US\sppc.dll.mui;</TamperedItems>
</HealthCheck>
<GenuineAuthz>
<ServerProps>GenuineId=55c92734-d682-4d71-983e-d6ec3f16059f;OemId=A009;OptionalInfoId=pZjZ2ONpTePpyYPjcYRSW9w/rvc/zHXoxR+3zbYwgZ+Mhgi0QReBjVAHysrrDItb;Pid=5YEqW1wxVHx99tunHM+lReSE/t49aHAzgHpVjeQh5VM=;SkuId=9e4b231b-3e45-41f4-967f-c914f178b6ac;TimeStampServer=2015-11-17T11:43:35Z;</ServerProps>
</GenuineAuthz>
</DiagReport>

MPB · Dec 2, 2015

Here is the entire report. When I try to Activate Windows with this product key, it will not accept all the characters. Please note where it says the license is invalid and later tampered. How do I fix this?

<DiagReport>
<LicensingData>
<ToolVersion>6.3.9600.16384</ToolVersion>
<LicensingStatus>SL_LICENSING_STATUS_LICENSED</LicensingStatus>
<LicensingStatusReason>0x00000000</LicensingStatusReason>
<LocalGenuineState>SL_GEN_STATE_INVALID_LICENSE</LocalGenuineState>
<LocalGenuineResultP>0</LocalGenuineResultP>
<LastOnlineGenuineResult>0x00000000</LastOnlineGenuineResult>
<GraceTimeMinutes>0</GraceTimeMinutes>
<TotalGraceDays>0</TotalGraceDays>
<ValidityExpiration></ValidityExpiration>
<ActivePartialProductKey>WTV36</ActivePartialProductKey>
<ActiveProductKeyPid2>00179-60542-22380-AAOEM</ActiveProductKeyPid2>
<OSVersion>6.3.9600.2.00010300.0.0.101</OSVersion>
<ProductName>Windows 8.1</ProductName>
<ProcessorArchitecture>x64</ProcessorArchitecture>
<EditionId>Core</EditionId>
<BuildLab>9600.winblue_ltsb.150928-1002</BuildLab>
<TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone>
<ActiveSkuId>9e4b231b-3e45-41f4-967f-c914f178b6ac</ActiveSkuId>
<ActiveSkuDescription>Windows(R) Operating System, OEM_DM channel</ActiveSkuDescription>
<ProductUniquenessGroups>55c92734-d682-4d71-983e-d6ec3f16059f</ProductUniquenessGroups>
<ActiveProductKeyPKeyId>0709a829-46c3-60ce-b89b-68157b737538</ActiveProductKeyPKeyId>
<ActiveProductKeyPidEx>06401-01796-054-222380-02-1033-9600.0000-3362013</ActiveProductKeyPidEx>
<ActiveProductKeyChannel>OEM

M</ActiveProductKeyChannel>
<ActiveVolumeCustomerPid></ActiveVolumeCustomerPid>
<OfflineInstallationId>222824664622460887292627407498542807699673796364263004728646884</OfflineInstallationId>
<DomainJoined>false</DomainJoined>
<ComputerSid>S-1-5-21-1808542954-3622220976-1516702403</ComputerSid>
<ProductLCID>1033</ProductLCID>
<UserLCID>1033</UserLCID>
<SystemLCID>1033</SystemLCID>
<CodeSigning>SIGNED_INFO_PRS_SIGNED</CodeSigning>
<ServiceAvailable>true</ServiceAvailable>
<OemMarkerVersion></OemMarkerVersion>
<OemId></OemId>
<OemTableId></OemTableId>
<Manufacturer>Acer</Manufacturer>
<Model>Aspire M5-581T</Model>
<InstallDate>20131202201927.000000-300</InstallDate>
</LicensingData>
<HealthCheck>
<Result>TAMPERED</Result>
<TamperedItems>C:\WINDOWS\system32\en-US\sppc.dll.mui;C:\WINDOWS\syswow64\en-US\sppc.dll.mui;</TamperedItems>
</HealthCheck>
<GenuineAuthz>
<ServerProps>GenuineId=55c92734-d682-4d71-983e-d6ec3f16059f;OemId=A009;OptionalInfoId=pZjZ2ONpTePpyYPjcYRSW9w/rvc/zHXoxR+3zbYwgZ+Mhgi0QReBjVAHysrrDItb;Pid=5YEqW1wxVHx99tunHM+lReSE/t49aHAzgHpVjeQh5VM=;SkuId=9e4b231b-3e45-41f4-967f-c914f178b6ac;TimeStampServer=2015-11-17T11:43:35Z;</ServerProps>
</GenuineAuthz>
</DiagReport>

zcomputerwiz · Dec 2, 2015

C:\WINDOWS\system32\en-US\sppc.dll.mui;C:\WINDOWS\syswow64\en-US\sppc.dll.mui;

These two files do not match the expected hash, so they are detected as tampered. In this case they are most likely corrupt or the wrong version.

Since DISM won't work, let's see if SFC will.

SFC Scan

Swipe in from the right edge of the screen, and then tap Search.
(If you're using a mouse, point to the upper-right corner of the screen, move the mouse pointer down, and then click Search.)
Type cmd in the search box, and then right-click or press and hold on Command Prompt.
Tap or click Run as administrator.
When command prompt opens, copy and paste the following commands into it, press enter after each

sfc /scannow

Wait for this to finish before you continue

copy %windir%\logs\cbs\cbs.log %userprofile%\Desktop\cbs.txt
This will create a file, cbs.txt on your Desktop. Please zip and attach this to your next post.

MPB · Dec 2, 2015

View attachment cbs.rar

zcomputerwiz · Dec 4, 2015

Let's check the memory on your computer before we continue.

This test usually runs for several hours, I recommend to let it run overnight.

Click the start button, then in the search box type 'Windows Memory Diagnostic'.
Right click on the Windows Memory Diagnostic in the list, then choose Run as Administrator.
In the dialog box that appears, choose the option to restart now.

When the diagnostic completes, the computer should automatically restart and display the results.

Let me know what the results of the test are.

If the results are not displayed on login, they can be found using event viewer.
Click the Start button, then right click Computer.
Select Manage, System Tools, Event Viewer.
In event viewer, double click Windows Logs, then choose System.
Click the 'Find...' option on the right side in the Actions pane, then type 'MemoryDiagnostics' (no spaces and without the quotes) and click OK.

MPB · Dec 4, 2015

zcomputerwiz said:
Let's check the memory on your computer before we continue.

This test usually runs for several hours, I recommend to let it run overnight.

Click the start button, then in the search box type 'Windows Memory Diagnostic'.
Right click on the Windows Memory Diagnostic in the list, then choose Run as Administrator.
In the dialog box that appears, choose the option to restart now.

When the diagnostic completes, the computer should automatically restart and display the results.

Let me know what the results of the test are.

If the results are not displayed on login, they can be found using event viewer.
Click the Start button, then right click Computer.
Select Manage, System Tools, Event Viewer.
In event viewer, double click Windows Logs, then choose System.
Click the 'Find...' option on the right side in the Actions pane, then type 'MemoryDiagnostics' (no spaces and without the quotes) and click OK.

MPB · Dec 4, 2015

There were no errors found.

zcomputerwiz · Dec 7, 2015

Very good.

Let's prepare for a repair installation (in place upgrade) to replace the corrupt files.

First, be sure that you have a backup copy of any important personal files on the computer (documents, pictures, etc.).

Next, prepare a blank DVD or 8GB(or larger) flash drive to use for the Windows 8.1 installation media.
Download and run the Windows 8.1 Media Creation Tool here: Create installation media for Windows 8.1 - Windows Help

You will need your Windows 8.1 Product Key to install Windows.

Windows Product Key

Right-click on the Start

button and select Command Prompt (Admin)
When command prompt opens, Copy (Ctrl+C) and Paste (Right-click > Paste) the following command into it, then press Enter

wmic path softwarelicensingservice get OA3xOriginalProductKey
When the product key is displayed, write it down for reference.

Please let me know when you have created the installation media and have your product key.

MPB · Dec 7, 2015

I have my Product Key and the installation media ready...

Cannot Print, Window Updates Fail and Other Weird Stuff

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Windows Update Expert

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Windows Update Expert

Member

Member

Windows Update Expert

Member