Can anyone help me analyse MiniDump files and give ideas on what's the issue ?

[Pil Yoong]

Hi,

I'm a technical support for a store consist of 3 POS. Since 4 months ago, all these 3 POS have been randomly auto restart or BSOD. It can happen during peak hour or even after the store closed (they leave running 24/7).

I have swapped parts such as motherboard, HDD, RAM, PSU and even tried fresh install Windows 7. But problem still persist.

The few clues I notice it, the problem started after the store change their network equipment (which I have no access physically or remotely). High CPU and memory usage on all POS when connected to the network (50% CPU, 80% memory in idle mode - I have capture screenshot in the link below)

I run BlueScreenView and try my best to understand the dump files, I'm guessing it is network related issue cause power kernel to crash. But even so, I don't know which to pinpoint or proof to my customer to check with their network team.

Please help. Thanks in advance. Sorry for my English as it's not my native language.

Mini dump files and task manager screenshot

Edit : I posted the thread in Microsoft forum and told to post it here. I'm sorry if it doesn't meet the posting rules.

 

[xrobwx71]

Follow these instructions here: Blue Screen of Death (BSOD) Posting Instructions - Windows 11, 10, 8(.1), 7 and Vista

 

[Pil Yoong]

I will try using your program, but that would take time as I need to find a day to go on site.

 

[axe0]

Could you please create separate threads for each computer, so we have a focus, and you don't accidentally apply suggestions to the wrong computer.