Can´t download or install windows updates

kite · Jun 20, 2014

Hello,
for quite a while now I could not download or install important updates. The download shows that 0 kbs have been download and the installation fails every time.
For different updates these errors codes appear: 80242014, 8007371C and 800703F1. I`ve tried different approaches I found on the internet like the one with
--> sfc /scannow
--> DISM.exe /Online /Cleanup-image /Scanhealth
--> DISM.exe /Online /Cleanup-image /Restorehealth

or clearing the C:\Windows\SoftwareDistibutions\Downloads folder.

I also ran some recommended oneclick programms like WindowsUpdateDiagnostic, winUpdRestore!v28 and pcwUpdateRepair but none of them helped me after several restarts the update history still showed that all updates failed.

The CBS folder is in the attachments. (It`s a rar because my zip would have been too large.)
Hope you can help me
Sincerely
Henrik

P.S. I do not know if it is a coincidence or not but I also cant install .NET Framework 3.5 and get the Error code 0x800703F1

kite · Jul 26, 2014

Well no one answered yet, but I can add to the problem that when I tried to add the DirectPlay Feature the 800703F1 error happened as well.

Edit: If you guys do not have time to look at my problem do you have any other idea for me what to do? Because I guess that not being able to update my OS is a security issue which should be resolved.

Tekno Venus · Jul 26, 2014

Hi Henrik,

Sorry for the delay. Let's get some more logs.

SFCFix AutoAnalysis

Download SFCFix.exe and save this to your Desktop.
Save any open documents and close all open windows.
Double click on SFCFix.exe to open it.
Follow all on screen instructions and upon completion, a file should be created on your Desktop: SFCFix.txt.
Copy (Ctrl + C) and Paste (Ctrl + V) the contents of this file into your next post for me to analyse please.

Then can you zip up and upload the following log as well: C:\Windows\WindowsUpdate.log

Stephen

Personal Notes, please ignore for now

Read More:

Code:

Search "ERROR_BADDB" (33 hits in 5 files)
  D:\Program Data\Temp\7zE8087185C\CBS.log (4 hits)
    Line 98841: 2014-06-20 11:33:05, Error                 CBS    Exec: Failed to commit CSI transaction to resolve execution chain. [HRESULT = 0x800703f1 - ERROR_BADDB]
    Line 98846: 2014-06-20 11:33:05, Info                  CBS    Failed to resolve execution chain. [HRESULT = 0x800703f1 - ERROR_BADDB]
    Line 98847: 2014-06-20 11:33:05, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x800703f1 - ERROR_BADDB]
    Line 98874: 2014-06-20 11:33:10, Info                  CBS    Exec: Processing complete.  Session: 30379114_2404288392, Package: Package_for_KB2969339~31bf3856ad364e35~amd64~~6.3.1.0 [HRESULT = 0x800703f1 - ERROR_BADDB]
  D:\Program Data\Temp\7zE8087185C\CbsPersist_20140619120420.log (4 hits)
    Line 434: 2014-06-19 13:56:13, Error                 CBS    Exec: Failed to commit CSI transaction to resolve execution chain. [HRESULT = 0x800703f1 - ERROR_BADDB]
    Line 439: 2014-06-19 13:56:13, Info                  CBS    Failed to resolve execution chain. [HRESULT = 0x800703f1 - ERROR_BADDB]
    Line 440: 2014-06-19 13:56:13, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x800703f1 - ERROR_BADDB]
    Line 468: 2014-06-19 13:56:29, Info                  CBS    Exec: Processing complete.  Session: 30378933_1996105020, Package: Package_for_KB2965142~31bf3856ad364e35~amd64~~6.3.1.0 [HRESULT = 0x800703f1 - ERROR_BADDB]
  D:\Program Data\Temp\7zE8087185C\CbsPersist_20140619174003.log (8 hits)
    Line 977: 2014-06-19 14:07:53, Error                 CBS    Exec: Failed to commit CSI transaction to resolve execution chain. [HRESULT = 0x800703f1 - ERROR_BADDB]
    Line 982: 2014-06-19 14:07:53, Info                  CBS    Failed to resolve execution chain. [HRESULT = 0x800703f1 - ERROR_BADDB]
    Line 983: 2014-06-19 14:07:53, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x800703f1 - ERROR_BADDB]
    Line 1010: 2014-06-19 14:08:03, Info                  CBS    Exec: Processing complete.  Session: 30378934_3750727080, Package: Package_for_KB2965142~31bf3856ad364e35~amd64~~6.3.1.0 [HRESULT = 0x800703f1 - ERROR_BADDB]
    Line 417002: 2014-06-19 17:38:02, Error                 CBS    Exec: Failed to commit CSI transaction to execute changes. [HRESULT = 0x800703f1 - ERROR_BADDB]
    Line 417005: 2014-06-19 17:38:02, Info                  CBS    Failed to execute execution chain. [HRESULT = 0x800703f1 - ERROR_BADDB]
    Line 417006: 2014-06-19 17:38:02, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x800703f1 - ERROR_BADDB]
    Line 417028: 2014-06-19 17:38:02, Info                  CBS    Exec: Processing complete.  Session: 30378964_1936808730, Package: Package_for_KB2926765~31bf3856ad364e35~amd64~~6.3.1.0 [HRESULT = 0x800703f1 - ERROR_BADDB]
  D:\Program Data\Temp\7zE8087185C\CbsPersist_20140619205614.log (11 hits)
    Line 1272: 2014-06-19 22:06:56, Error                 CBS    Exec: Failed to commit CSI transaction to execute changes. [HRESULT = 0x800703f1 - ERROR_BADDB]
    Line 1275: 2014-06-19 22:06:56, Info                  CBS    Failed to execute execution chain. [HRESULT = 0x800703f1 - ERROR_BADDB]
    Line 1276: 2014-06-19 22:06:56, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x800703f1 - ERROR_BADDB]
    Line 1296: 2014-06-19 22:07:09, Info                  CBS    Exec: Processing complete.  Session: 30378935_2497059091, Package: Package_for_KB2965142~31bf3856ad364e35~amd64~~6.3.1.0 [HRESULT = 0x800703f1 - ERROR_BADDB]
    Line 1297: 2014-06-19 22:07:09, Info                  CBS    Exec: Session: 30378935_2497059091 resumed. Reboot required: no, Current phase: 1, Total phase: 1 [HRESULT = 0x800703f1 - ERROR_BADDB]
    Line 218292: 2014-06-19 22:11:11, Error                 CBS    Exec: Failed to commit CSI transaction to execute changes. [HRESULT = 0x800703f1 - ERROR_BADDB]
    Line 218295: 2014-06-19 22:11:11, Info                  CBS    Failed to execute execution chain. [HRESULT = 0x800703f1 - ERROR_BADDB]
    Line 218296: 2014-06-19 22:11:11, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x800703f1 - ERROR_BADDB]
    Line 218324: 2014-06-19 22:11:33, Info                  CBS    Exec: Processing complete.  Session: 30379002_2612990502, Package: Package_for_KB2964718~31bf3856ad364e35~amd64~~6.3.1.0 [HRESULT = 0x800703f1 - ERROR_BADDB]
    Line 456276: 2014-06-19 22:52:02, Info                  CBS    Failure in poqexec.exe while processing updates. [HRESULT = 0x800703f1 - ERROR_BADDB]
    Line 456280: 2014-06-19 22:52:02, Error                 CBS    Shtd: Failed while processing non-critical primitive operations queue. Non-critical primitives will be retried from SMSS. [HRESULT = 0x800703f1 - ERROR_BADDB]
  D:\Program Data\Temp\7zE8087185C\CbsPersist_20140620092957.log (6 hits)
    Line 11386: 2014-06-20 11:17:02, Error                 CBS    Exec: Failed to commit CSI transaction to execute changes. [HRESULT = 0x800703f1 - ERROR_BADDB]
    Line 11389: 2014-06-20 11:17:02, Info                  CBS    Failed to execute execution chain. [HRESULT = 0x800703f1 - ERROR_BADDB]
    Line 11390: 2014-06-20 11:17:02, Error                 CBS    Failed to process single phase execution. [HRESULT = 0x800703f1 - ERROR_BADDB]
    Line 11416: 2014-06-20 11:17:03, Info                  CBS    Exec: Processing complete.  Session: 30379112_1698869971, Package: Package_for_KB2926765~31bf3856ad364e35~amd64~~6.3.1.0 [HRESULT = 0x800703f1 - ERROR_BADDB]
    Line 228338: 2014-06-20 11:21:28, Info                  CBS    Failure in poqexec.exe while processing updates. [HRESULT = 0x800703f1 - ERROR_BADDB]
    Line 228342: 2014-06-20 11:21:28, Error                 CBS    Shtd: Failed while processing non-critical primitive operations queue. Non-critical primitives will be retried from SMSS. [HRESULT = 0x800703f1 - ERROR_BADDB]

kite · Jul 26, 2014

Thank you very much for answering!
The WindowsUpdate log is attached and here is the content of the SFCFix.txt:

SFCFix version 2.3.0.0 by niemiro.
Start time: 2014-07-26 13:15:07.923
Not using a script file.

AutoAnalysis::
SUMMARY: Some corruptions could not be fixed automatically. Seek advice from helper or sysnative.com.
CBS & SFC total detected corruption count: 8
CBS & SFC total unimportant corruption count: 0
CBS & SFC total fixed corruption count: 0
SURT total detected corruption count: 0
SURT total unimportant corruption count: 0
SURT total fixed corruption count: 0
AutoAnalysis:: directive completed successfully.

Successfully processed all directives.
SFCFix version 2.3.0.0 by niemiro has completed.
Currently storing 0 datablocks.
Finish time: 2014-07-26 13:16:22.674
Script hash:
----------------------EOF-----------------------

Tekno Venus · Jul 26, 2014

No worries. I need to take a look at your COMPONENTS hive, so here's the easiest way to upload it to me.

SFCFix COMPONETS Collection

Download SFCFix.exe using the following link and save the tool to your Desktop: Download SFCFix
Download SFCFix.txt and save this to your Desktop as well: https://dl.dropboxusercontent.com/u...s/~Generic/Collect/COMPONENTS/SFCFix.txt?dl=1
On your Desktop, you should now see two files: SFCFix.exe and SFCFix.txt.
Drag the file SFCFix.txt onto the file SFCFix.exe and release it.
SFCFix will now begin to upload your COMPONENTS hive to our server.

Kind regards,
Stephen

LogBot · Jul 26, 2014

Logfile submission from kite

Logfile submission from kite.

The logfiles are available at: https://www.sysnative.com/niemiro/fileDistribution/2014-07/516.zip

Tekno Venus · Jul 26, 2014

Thanks for that.

As I suspected, there is a corruption somewhere in your COMPONENTS hive, as shown by attempting to open it in regedit:

The COMPONENTS hive is responsible for controlling and recording Windows Update related activities, so a corruption in there doesn't really affect anything besides Windows Update (well, there are a few situations, but they're not so common).

I'm going to need a bit of time to look over the hive and assess the damage. If you haven't heard back in 72 hours or more, feel free to bump the thread.

Stephen

kite · Jul 26, 2014

OK. So you think my other issues with activating features do not relate to the Windows Update one?

kite · Jul 30, 2014

Tekno Venus · Jul 30, 2014

I'm still here, but need to consult another expert about this issue because it's being elusive (or I'm just being blind!)

Stephen

Tekno Venus · Aug 4, 2014

Hi,

I'm sorry to say this, but your COMPONENTS hive is damaged beyond repair. The only options here would be to repair install: https://www.sysnative.com/forums/wi...-install-windows-windows-7-windows-vista.html, or if that fails, a clean install: https://www.sysnative.com/forums/wi...-install-windows-windows-7-windows-vista.html.

Sorry I cannot be of more assistance. If you require help during the reinstall, then please let me know.

Regards,
Stephen

kite · Aug 4, 2014

OK Thank you for your time anyway :) Do you have any idea how that could have happened?

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