[SOLVED] Bugcheck 9f P1=3 (ntoskrnl.exe, DRIVER_POWER_STATE_FAILURE). FIX: updated to latest Nvidia drivers (drivers only)

[NickDanger3rdEye]

Dell XPS 8700 running Windows 10. Stock system used for ordinary office work. No special hardware, and the system isn't overclocked. All Windows updates are installed; network and video drivers are the most recent available from WHQL.

The system is configured to enter sleep after 30 minutes of inactivity, and to never hibernate.

Under normal conditions, when the system enters sleep, the light in the power button turns orange. When the system misbehaves, the monitors are off as if asleep, however, the light in the power button is blue (the color indicating not in sleep) rather than orange, and the system is non-response to the usual wake-up triggers, e.g., a key press or mouse wiggle. At this point, a hard reboot (press and hold power button for several seconds) is needed.

The event viewer consistently reports bugcheck 9f with P1=3; DRIVER_POWER_STATE_FAILURE.

Event viewer logs suggested that perhaps the wireless network adapter was at fault. To eliminate the hardware, I replaced the Intel AC-7260 wireless adapter, but to no avail. The problem remains.

SysnativeFileCollectionApp.zip is attached. The keep the zip to under 8MB, I deleted the 10 oldest mini-dumps, and the two Evtx text files.

Many thanks for your help.

 

[MrPepka]

Update:
Realtek LAN driver - Realtek PCIe FE / GBE / 2.5G / Gaming Ethernet Family Controller Software - REALTEK
Intel Wi-Fi driver - Downloads for Intel® Dual Band Wireless-AC 7260
VMWare - check updates in program

 

[NickDanger3rdEye]

Many thanks for the quick response. Will test and let you know what we find.

 

[x BlueRobot]

You may wish to remove the Logitech Unifying software as well.

There seems to be a few issues around the USB device stack, looking a little deeper, the aforementioned software may be causing some issues.

 

[NickDanger3rdEye]

Thanks for the additional Logitech info.

After updating the Realtek driver (WHQL-provided, v 10.6.1001.2015, 10/1/2015), the problem seems to have resolved. It had been intermittent, however, and at times the system would go for several days or weeks without incident. So, my plan is to update nothing else at the moment, and wait to see whether this is indeed the solution. If not, I will advance to removing the Logitech software.

Incidentally, before coming to this forum, I had applied, over at least a year's time, a number of Intel wi-fi and Bluetooth driver updates for the AC-7260 adapter. None resolved this issue, and some introduced other odd, unreliable behavior. In the end, the Microsoft-supplied WHQL drivers (wi-fi v 18.33.9.3, 10/1/2017; Bluetooth v 29.90.1.1, 10/8/2018) proved the most reliable.

So, we wait and troubleshoot one potential solution at a time. Many thanks again for your help.

 

[NickDanger3rdEye]

Updating the Realtek LAN driver (my post dated 4/3/2020) did not resolve the problem, neither did removing the Logitech unifying software. Two additional log events implicated the video card, an NVIDIA GeForce GT 730. The first was LiveKernelEvent code 193. The second event reported the windows desktop manager, dwm.exe, stopped responding. A search of NVIDIA forums revealed similar problems, pointing to the driver.

Updating to NVIDIA UCH driver release 445.87 (WHQL), released 4/15/2020, seems to have resolved the issue. (Advanced Driver Search | NVIDIA) During installation, I selected only the basic driver. After installation, the Windows device manager reports GT 730 driver version 26.21.14.4857, dated 4/3/2020.

After 5 days, the problem has not reappeared.

Thanks again for your help.

 

[x BlueRobot]

Thank you for letting us know, glad you were able to get the problem resolved.