BSODs Increasingly Frequent on Windows 8.1 x64

[nack34]

HP ENVY 15 Notebook PC

· OS - Windows 8.1
· x64
· What was original installed OS on system? - Windows 8
· OEM
· Age of system (hardware) - 8 months
· Age of OS installation - Reinstalled 5 months ago

· CPU - Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz
· Video Card - Intel(R) HD Graphics 4600 & NVIDIA GeForce GT 740M
· MotherBoard - 1963 KBC Version 93.49

· System Manufacturer - HP
· Exact model number - C8P47AV

Machine has suffered BSODs, infrequently, from beginning. Thought it was due to Kensington port replicator using DisplayLink. Still happening after removing port replicator. Still happening after OS reinstall. Tried ReImage. Better for a week, now worse.

HDD shows fine on HP diagnostics. Shows failure on short DST tests on Seagate diagnostics, but OK on longer tests.

Not sure what download A is for. Did not include Perfmon because I could not see how to save file.

Driver Verifier produced below:

ADDITIONAL_DEBUG_TEXT: Failed to find the associated rule. Please upgrade your debugger (ext.dll).

BUGCHECK_STR: 0xc4_91001

IMAGE_NAME: wfplwfs.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 5259df5e

MODULE_NAME: wfplwfs

FAULTING_MODULE: fffff800002cb000 VerifierExt

DEFAULT_BUCKET_ID: WIN8_DRIVER_FAULT

PROCESS_NAME: System

CURRENT_IRQL: 2

LAST_CONTROL_TRANSFER: from fffff800002dd487 to fffff8017ed6cca0

--------------------

STACK_COMMAND: kb

FOLLOWUP_IP:
wfplwfs!LwfLowerOidRequest+6e
fffff800`012011b2 bb03010000 mov ebx,103h

SYMBOL_STACK_INDEX: 8

SYMBOL_NAME: wfplwfs!LwfLowerOidRequest+6e

FOLLOWUP_NAME: MachineOwner

BUCKET_ID_FUNC_OFFSET: 6e

FAILURE_BUCKET_ID: 0xc4_91001_VRF_wfplwfs!LwfLowerOidRequest

BUCKET_ID: 0xc4_91001_VRF_wfplwfs!LwfLowerOidRequest

Followup: MachineOwner

Thanks!

Nick

 

[Patrick]

Hi,

Shows failure on short DST tests on Seagate diagnostics, but OK on longer tests.

Hard disk failure, contact HP and get it replaced.

Regards,

Patrick

 

[nack34]

Thanks, Patrick.

HP support had me run their Extensive HDD diagnostics, which the drive passed. They recommended System Recovery (their answer to all BSOD issues). After considerable arguing, they agreed to take the machine back for a "Complete Quality Check." I will advise.