[SOLVED] BSODs faster than the eye can see, apps crashing

A

alkaline

Member
Joined
Dec 31, 2023
Posts
6
Hey. I'm probably absolutely doing this wrong and I'm sorry in advance for it.

My computer recently has been having all kinds of problems. I've ran malware bytes which doesn't seem to detect anything crazy. I was looking about for some stuff and links pointed me here that this might be a good place to look into it.

Essentially, my computer and its apps keep randomly crashing. Nothing I do -specifically- crashes it every time. I've been playing a game on Steam recently. The app can crash the game. Steam crashes (but the game doesn't). My web browser closes itself randomly. Sometimes, the browser says there's a problem and needs to be reloaded. Discord crashes and restarts. Sometimes I get a BSOD that only stays on the screen about long enough for me to recognise what it is before my computer is restarting itself. Sometimes, there's a graphical glitch that shows up on my screen for a few seconds before the restart happens and I don't see the BSOD screen in that case.

  • A brief description of your problem (but you can also include the steps you tried) -- Said above. I have tried to cmdprompt sfc /scannow which produces errors and to do dism /online /cleanup-image /restorehealth which also does not work. Both of these have crashed the computer once. They do not crash every time. I also ran seatools which was fine and driver verifier which... didn't seem to do anything after restarting. I probably did something wrong. I tried to reset my PC which encountered errors.
  • System Manufacturer? ASUSTeK COMPUTER INC.
  • Laptop or Desktop? Desktop
  • Exact model number (if laptop, check label on bottom) ROG STRIX G16CH_G16CH
  • OS ? (Windows 11, 10, 8.1, 8, 7, Vista) Windows 11
  • x86 (32bit) or x64 (64bit)? X64
  • (Only for Vista, Windows 7) Service pack?
  • What was original installed OS on system? Windows 11
  • Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? Full retail
  • Age of system? (hardware) A few months old
  • Age of OS installation? Same
  • Have you re-installed the OS? I tried to, but was unsuccessful.
  • CPU 13th Gen Intel Core i7-13700F
  • RAM (brand, EXACT model, what slots are you using?) No idea.
  • Video Card NVIDIA GeForce RTX 3060
  • MotherBoard - (if NOT a laptop) No idea
  • Power Supply - brand & wattage (if laptop, skip this one) No idea
  • Is driver verifier enabled or disabled? Enabled?
  • What security software are you using? (Firewall, antivirus, antimalware, antispyware, and so forth) Windows Security
  • Are you using proxy, vpn, ipfilters or similar software? No
  • Are you using Disk Image tools? (like daemon tools, alcohol 52% or 120%, virtual CloneDrive, roxio software) No
  • Are you currently under/overclocking? Are there overclocking software installed on your system? No



SPECCY LINK: http://speccy.piriform.com/results/hz12vl0tCSpbx7up3AhFlDh
 

Attachments

  1. Download the file collection app
  2. Execute (run) the downloaded file collection app (double-click the .exe file)
  3. Wait for the file collection app to complete (it's best to close all open apps whilst it's running and make sure your anti-malware tool doesn't flag it as malware)
  4. Upload the resulting zip file to a cloud service (OneDrive, Google Drive, Dropbox, etc.) and post a link to that file on here - be sure it's publicly accessible (ie. anyone with the link can download it)
 
Yep, that's what we wanted.

You have Driver Verifier enabled, that's a troubleshooting tool and is not normally enabled. Why have you enabled Driver Verifier? Is someone else assisting you with this problem? I would suggest that you disable it for now. Open a command prompt and enter the command verifier /reset and reboot.

Taking your five uploaded dumps as a whole, it looks very much as though you have a RAM problem. Although there are different bugchecks in the dumps, and for different reasons, the common denominator looks to be bad RAM. This is further suggested by a series of application error messages in your application log for exceptions that are memory (RAM) related (0xC000005, 0xC0000374, and 0xC0000409).

I would suggest you test your RAM by using Memtest86...
  1. Download Memtest86 (free), use the imageUSB.exe tool extracted from the download to make a bootable USB drive containing Memtest86 (1GB is plenty big enough). Do this on a different PC because you can't fully trust yours at the moment.
  2. Then boot that USB drive on your PC, Memtest86 will start running as soon as it boots.
  3. If no errors have been found after the four iterations of the 13 different tests that this free version does, then restart Memtest86, and do another four iterations.
This will find about 95% of RAM problems, even a single bit error is a failure.

Let us know how that goes.
 
Thanks for the replies. I did the verifier thing because I saw it listed in a 'things you can do while you wait' section. I did the reset. I did the memtest86, and the results were not pretty. So many errors that by test 6 the test gave up on all attempts.
 

Attachments

I am actually in the middle of a test now. I pulled one out, and now I am on pass 2 test 7 with 0 errors.

I assume this just means getting rid of the stick should solve at least most of my issues, if not all.

Am I able to mix and match RAM?
 
Update time. I found out it was one specific stick through testing that was throwing errors. I replaced the ram, and now I'm not getting any errors and haven't experienced anything else crazy since then. That said, is there anything else I should do at this point?
 
alkaline said:
Am I able to mix and match RAM?
Click to expand...
No. Well, to be clear, you can, but it can (and does) lead to other problems. You would be best advised to scrap both RAM sticks and buy a pack of two matched RAM sticks. That's certainly what I would do in your position.

If you can find another RAM stick with EXACTLY the same part number as the good one you will probably be OK. But only probably....
 
Ah, I did the right thing then. I did replace the remaining good stick and the bad stick. I was getting a lot of conflicting information about the ram when I googled it and just thought I'd be safe and nix them both.
 

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