[SOLVED] BSOD

NubbyMH · Jan 12, 2013

View attachment 2993

Windows 7
x64
Original Windows 7
OEM
Had it for a couple years now
Haven't reinstalled the OS

Celeron(R) Dual-Core CPU
Samsung Electronics
NP-S3510-A03UK

I have started a topic on this forum too: Cannot start Win7 (unless in safe mode)

NubbyMH · Jan 12, 2013

I'm now experiencing problems where I can't log on to windows unless I choose safe mode.

jcgriff2 · Jan 12, 2013

Hi -

The dumps are of little help here.

It's possible your user account is corrupted/ contains the driver we're after, assuming software is the cause.

Enable Hidden Admin account while in safemode. Bring up Admin CMD -
Start | type cmd.exe | Right-click on CMD.exe | select "Run as Administrator" | Paste -

Code:

net user administrator /active:yes

Admininstrastor user account will be on logon page.

See if you can get into normal Windows with it.

Let us know, please.

Regards. . .

jcgriff2

NubbyMH · Jan 13, 2013

I experience the same problems with the Admin account - when "Welcome" appears the screen freezes and when you press the power button my laptop turns off instantly.

Whilst trying to run a McAfee scan I noticed the real time scanning was turned off and whenever I try to turn it on it turns itself off again. EDIT: I think this problem is because it doesn't run in safe mode. This happens on MS security essentials too

The BSOD happened after a dodgy download which has been deleted - I shredded the recycle bin using McAfee.

koolkat77 · Jan 13, 2013

Hi.

BCC E1 is common when McAfee is present.

You shouldn't be running 2 antivirus apps:

Code:

Start Menu\Programs\McAfee    Public:Start Menu\Programs\McAfee

Code:

MSC    "c:\program files\microsoft security client\msseces.exe" -hide -runkey    Public    HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Run

Please read this:

The Assumptions You Make About Your Slow PC (and Why They're Probably Wrong)

Remove McAfee with its removal tool:

McAfee Removal Tool - McAfee Uninstaller

Recommend using Microsoft Security Essentials and Malwarebytes ONLY:

Perform a System File Check:

Click on the start
Type CMD on Search
Left click and Run as Administrator
Type SFC /scannow

Perform a Clean boot:

Perform a clean startup to determine whether background programs are interfering with your game or program

PS: Disable some items at start up.

Check your hard disk for errors:

Check your hard disk for errors

Report if there's an improvement.

Hope this helps.

NubbyMH · Jan 13, 2013

Running the CMD system scan now. Will reply with results

NubbyMH · Jan 13, 2013

No problems were found with the CMD scan.

NubbyMH · Jan 13, 2013

Still can't boot normally. Done a full malwarebytes scan which removed some unwanted MyWebSearch and Mozilla stuff, doing a full MS security essentials scan now.

NubbyMH · Jan 13, 2013

After booting via F8 - last good config I could finally get into windows normally, I have only tried this on the admin account at the moment

koolkat77 · Jan 13, 2013

What about McAfee removal and clean boot?

NubbyMH · Jan 13, 2013

koolkat77 said:
What about McAfee removal and clean boot?

The McAfee removal has deleted everything except Security Scan Plus.

The clean boot appears to have done nothing. Before I booted with the F8 good config mode the clean boot would still have freezing problems. I just clean booted again and I can log on normally, but I don't think the clean boot did that.

With all services enabled in msconfig I experience no problems logging in.

koolkat77 · Jan 13, 2013

Upload a screenshot of your hard drive(s) using Crystal Disk Info:

CrystalDiskInfo - Software - Crystal Dew World

Run this tool and delete anything it finds:

http://support.kaspersky.com/5350

NubbyMH · Jan 13, 2013

No threats found with the kaspersky antirootkit tool.

I have been logging on using the administator for a while now, I will log on with my normal user and say if I have any problems

NubbyMH · Jan 13, 2013

I can log in to my account normally however because of the accidental desktop shred, many of the shortcuts on my desktop are missing.
EDIT: The desktop shortcut in the favourites seem to be repaired but I'm still missing desktop items, which is not a problem. For now I think my problem is resolved. Thanks to everyone who replied. :smile9:

koolkat77 · Jan 14, 2013

Thanks for the snip and update.

Post if the problems arise. :dsmile:

koolkat77 · Jan 23, 2013

Hi, just here for a follow up.

How has the system been running? :dsmile:

NubbyMH · Feb 25, 2013

Things have been good. I haven't experienced any more BSODs, just a bit of laggy internet connections which is totally normal for me :r1:

Thanks for the help again!

koolkat77 · Feb 25, 2013

Thanks for letting us know and we're happy to help! :dsmile:

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[SOLVED] BSOD

NubbyMH

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jcgriff2

Co-Founder/Admin
BSOD Expert (Ret.)
Microsoft MVP (Ret.)
PRIMARILY RETIRED

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[SOLVED] BSOD

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BSOD Expert (Ret.)
Microsoft MVP (Ret.)
PRIMARILY RETIRED